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Norm Reeves Honda Superstore Cerritos

(11,583 reviews)
Visit Norm Reeves Honda Superstore Cerritos
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–6:00pm
Tuesday 8:30am–9:00pm 7:00am–6:00pm
Wednesday 8:30am–9:00pm 7:00am–6:00pm
Thursday 8:30am–9:00pm 7:00am–6:00pm
Friday 8:30am–9:00pm 7:00am–6:00pm
Saturday 8:30am–9:00pm 7:00am–6:00pm
Sunday 8:30am–9:00pm Closed
2020 state dealer award
View 12 awards
2020 state dealer award 2019 state dealer award 2013 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (877) 495-7540 (877) 495-7540
Used (877) 499-3659 (877) 499-3659
Service (877) 500-5691 (877) 500-5691

Reviews

(11,583 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Honda Superstore Cerritos from DealerRater.

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Ease of Purchase...Excellant

I went into the Honda car center in Cerritos to compare a Kia Soul with a car of similar gas usage , which I went with the CRV. My dealer representative, Luis Gomez, was very relaxed and listened to what I wanted. I appreciated this since another car dealer of another brand was pushy about getting a 2015 when I asked for a 2014. I was instantly "sold" by the test drive of the CR-V. It was pricier than the Soul, but I felt the CR-V was a much better fit for me-miles per gallon gas usage is the same between the two vehicles. Mr. Gomez was understanding that I was not planning to buy a car that day and had other appointments to attend to that afternoon. But in short order I realized I wanted the Mountain Mist teal blue CR-V and made arrangements to seal the deal later on in the day. Mr. Gomez was very professional, guided me through the whole process. I wanted a protective coating package and a security system activated which was scheduled for the day after Christmas, but the morning of the 24th Dec. I was called to come pick up the car as everything was completed. Mr. Gomez helped this occur and shows the team spirit of the service department of Norm Reeves Honda in Cerritos-everyone worked together to make this sale literally sail through every step of the way with Mr. Gomez at the helm. I love this car and am so happy not to have purchased the Soul-at 5'9" ..that car was just too small for me, and the CR-V is roomy, zippy, and great mileage. A friend of mine had his CR-V for 16 years-so they last with proper maintenance. Thank you Luis for everything!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Linda, we are truly grateful for this awesome review! Thank you for sharing these kind words about your visit with Luis. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service your future automotive needs! Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

great service

Your salesman Kevin Harris was great, courteous and made sure of my wants he took very good care of me to ensure of my purchase with norm reeves.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review, Tess! We're happy to hear that Kevin took great care of you. He is a wonderful member of our team and will be pleased to read your kind words. We hope to see you again soon! Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

Quick and Easy

My experience at Norm Reeves Honda Superstore Cerritos was great. Everything was set up tp be quick and easy. I came in with clear intentions and my sales person Hossain respected my wishes. He was very professional. Also my finance guy Ziggy Estrada was very nice and professional as well. They made me feel like I could send them referrals and they will also get treated as well as I did. Thank you very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Darline, Thanks so much for this great review! Our team works hard to create a friendly and professional experience for all of our customers. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us! Thanks again, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

Honda Customer Service

Norm reeves Honda is best place to purchase any Honda Vehicle. Their sales team are doing good job . I am really impressed with the services of Allen and Ramin they are the best team player and both are an asset for the Norm Reeves. I purchased 2 CR-VS and 2 Honda Civic from them .They provide me an excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for this great review! Allen and Ramin are truly exceptional employees and will be happy to read your kind words. I truly appreciate your continued trust in our business and look forward to working with you again on your next Honda purchase! Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

Danny Atienza is the Best!

Professional nd courteous salesmen nd finance person that I dealt with. My experience exceeded my expectations nd I definitely would recommend this dealership to friends nd family members

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congrats on your new Accord and thanks so much for this great review! We work hard to create a friendly and professional experience for all of our customers. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us! Sincerely, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

Great Customer Service

Our salesperson Mr. Kan You was very professional and courteous. Would definitely recommend him to friends and family. It was a great experience working with him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

I appreciate you taking the time to write this excellent review! At Norm Reeves Honda, our top priority is ensuring our guests leave completely satisfied with their experience. Thanks for the recommendation! Please come back and visit if you have any further needs. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

A very pleasant experience; kudos to Mazen Abdeh.

I had a great service and the experience exceeded my expectations. Mazen Abdeh and Adil Khan were professional and courteous; a pleasure to deal with. The finance manager Rich also worked lightening fast and got through the paper work quickly. I already have recommended friends family and neighbor to this dealership and specifically to the professionals named above. I look forward to a similar or even better experience with their service department when i bring the vehicle for the free oil change.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Your kind words and positive rating are greatly appreciated! I am thrilled to hear that Mazen and Adil were able to provide you with the professional and personable service we strive to deliver to each of our guests. It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. Thank you for spreading the word about your excellent experience at Norm Reeves Honda! We look forward to working with you again in the future. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

Very satisfied

Overall a pleasant and smooth experience working with our dealer Hamid Aleali and awesome customer service. We are very satisfied with the car we purchased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing this positive review and rating! We are very happy to hear that Hamid provided you a smooth experience, as we know buying a car takes valuable time out of your day. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

New Car

Jerry made out transaction go very smooth he was very helpful. And got us top dollar for our trade in very happy with our new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Annie, Thanks for sharing these kind words about Jerry! He is a great addition to the Norm Reeves team, and we appreciate him for showing you our team's dedication to customer service. We hope to see you again soon! Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

It's awesome dealership in USA

I am very happy that my sister gets her Honda Accord Sport from this dealership. We get a good deal from Susanna Yim. She is Internet Sales Manager. She is really helpful and takes a good care of customer. Thanks for being a great services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

I am very pleased to hear that Susanna was able to take care of you and your sister during your recent visit, Tak! If you need anything else in the future please feel free to come back and visit us. We hope to see you back in again soon! Sincerely, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com