Open Road of Bridgewater / smart center of Bridgewater

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
60 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 9, 2020

    After a pleasant service experience (in which they worked to get me in while still under warranty), I brought my mother in as her lease was nearing the... end. The salesman, Marlon, and the manager, Isaac, couldn’t have been nicer to deal with and she ended up signing the papers that day. Although long term Mercedes customers, we had become disappointed with the level of service (and, let’s be honest, the price) we were being given by our normal dealer. Marlon and Isaac, and the service department, were a pleasure to do business with, and I have every intention to return when my own lease is up.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 4, 2019

    I have oniy positive remarks...Working with my sales consultant Alex Chung at Bridgewater MB was honestly THE BEST car buying experience that I have ever... had. If I recall correctly, I have gone through this process at least 15 other times at many other dealerships and never really walked away feeling unscathed. Alex Chung and Isaac Morgan bring so much class to the Mercedes dealership and are clearly well suited for this level of excellence! I will continue to spread the word on how wonderful this dealership is and refer my friends and family who are looking for their next luxury car directly these gentlemen.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 23, 2016

    We had an excellent car buying experience at MB Bridgewater, NJ location. Special thanks to Mr. Taddeo Giordano, for his excellent salesmanship, courtesy... and patience in helping us throughout the buying process. We will certainly consider this dealership again for our future purchases.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 11, 2017

    This is the first time I've ever owned an electric car, so I had many questions. Larry was extremely helpful in answering all my questions. He also provided... me with very specific information, advice and paperwork; for example, regarding sales tax, that saved me a lot of money. I love my electric car and Larry helped make the transition very easy.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 8, 2017

    After visiting other Mercedes Benz stores I went into the Bridgewater store and was lucky enough to get Michael as my salesman. He is very talented and... knows more about the brand then anyone else I met. He made me feel very comfortable buying from him unlike the others guys that treat women not same way! When you visit Open Road Mercedes ask for Michael Vurchio to see why he is the Best!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 7, 2017

    I have worked with Mike Vurchio on the past three purchases I have made from This Mercedes dealership. Mike is wonderful to work with and I have always... felt he has my best interests at the forefront of our negotiations. I will continue to return to Mike for many years to come!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 31, 2017

    I own a Smart ForTwo 2013 ED and I love the car. I placed a order for the new ED. I really will miss my first Smart. >>> The Smart sales person is a... customer-oriented professional and has a Smart mind set to advise you on the car functionality and the best configurations. >> The Smart ForTwo ED is quick of the line, fun to drive, super quiet, easy to get in and out, keeps up with local traffic and highway (65-70 mi/h). Amazingly, the small truck (yes, it has one) can either pile up 6 bags of mulch, or place 7 grocery bags easily in it. I am positive there are many car buyers that could be a Smart owner but their mind set and lack of knowledge about the car's features and safety prefer to buy either a SUV or sedan for their daily commute. They drive alone, less than 50 mi/day, during the week and carry/waste 3-4 empty seats, occupy extra space on the road, waste horsepower (they don't rev more than 4000 rpm, or don't drive above 70 mi/h) and have other SUV or sedans in the garage! If you have a BIG EGO but don't think SMART I am sure you will be wasting lots of things.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 8, 2017

    Best BMW dealership I've been to. Exceptional service center and extremely personable employees.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    March 7, 2016

    Anyone looking to buy a new Benz from a very qualified, knowledgeable, non-pushy salesperson, I recommend Michael Virchio ... Mike was perfect in terms... of his professionalism his patience, his knowledge and the way he respected my process for having to do all my research before coming back to Mercedes as my final choice I bought the GLC 300 and I could not be happier.. Mike in finance was great and Nick in the biz office is a very sweet guy! I'm very very happy with the experience and recommend this dealership specifically and Michael as the salesperson !

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 23, 2015

    I originally got my car at Ray Catena in Union, but have decided to move over to Open Road for my service. I was so unhappy with my experience at the Union... store and Open Road has been fantastic ever since. The staff is so accomadating and extremely helpful. When my lease is up I plan on coming back to Open Road for my next car. If you are looking for a Mercedes Open Road Mercedes in Bridgewater is place to go!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews