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2024 consumer dealer award
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2024 consumer dealer award 2023 consumer dealer award

Reviews

(713 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auburn Chrysler Dodge Jeep from DealerRater.

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Charlie Bruce is conscientious and a trustworthy service

Charlie Bruce is conscientious and a trustworthy service advisor. My service work was done when promised and the repair cost was less than quoted at other shops. All three of our vehicles are serviced at Auburn Chrysler.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Always courteous and they get the job done right the

Always courteous and they get the job done right the first time. Have bought several jeeps from them over the years and have been very pleased.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Auburn Chrysler Dodge Jeep Ram is where we go for all of

Auburn Chrysler Dodge Jeep Ram is where we go for all of our purchases, service and parts. They always treat us right.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Excellent service throughout the experience.

Excellent service throughout the experience. The salesman was no pressure, get to point and got answers. The finance lady was superb even when the software system was down (she had to hand write all doc during this period due to a hacking issue that all auto sales dealership experienced).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Have had my vehicle serviced here twice and both times,

Have had my vehicle serviced here twice and both times, the staff was absolutely amazing. Charles Bruce was my advisor and he was so nice and very professional. I dropped my car off and expected for the repair to take all day but it was done in only 3 hrs. Their service and hospitality is why I don’t mind driving 45 mins to them whenever I need servicing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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My personal mechanic recommended that I take my Ram to

My personal mechanic recommended that I take my Ram to Auburn instead of the automall, I was very pleased with the service and support and most of all the easy communication with Charles, Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Robert Brassfield excellent communication skills.

Robert Brassfield excellent communication skills. I was a walkin customer with tire pressure concerns. Under an hour I was back in my SUV.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Great experience .

Great experience . On time and efficient . Excellent communication. No more to say so just typing more words to get past this screen

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Had a routine service appointment and couldn’t be

Had a routine service appointment and couldn’t be happier. All staff was friendly and helpful, me service advisor was Robert Brassfield and he was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Anthony Stevens is the best car service technician that I

Anthony Stevens is the best car service technician that I have worked with. He is very responsible, thorough and goes the extra mile for his customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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