Reviews
They we easy to work with, very honest and upfront
They we easy to work with, very honest and upfront business. They set expectations early, and followed through on commitments with no follow up needed from me. Loved working with them on the purchase of my dream car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts on working with our team. Congratulations on your new vehicle! We're glad to hear we delivered such a great experience! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com
I am very dissatisfied with your service department.
I am very dissatisfied with your service department. Their lack of cooperation in allowing me to get my service and warrantee work done is atrocious. I see no reason whatsoever that I should have to take a day off from my job in order to get my card to your dealership. Statements like this is an Willis Cadillac we don’t do that or not acceptable.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com
Drive away completely satisfied
Lithia Volkswagen of Des Moines is the Gold Standard for auto dealerships not only in central Iowa but across the U.S.A. The experience of auto-buying was smooth, thorough, complete and professional. A special thank you to Sales Manager Jeremy Lester, Service Manager Mark Mears, and team members Dwayne Hill, Samuel Dawson, Majid Garibovic and Georan Churchill. They never once wavered in their commitment to be certain that attention to detail and customer satisfaction was met in every category. Drive in today and drive away completely satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for choosing Lithia Volkswagen of Des Moines, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Congratulations on your new vehicle! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com
Lithia Volkswagen of Des Moines is the Gold Standard for...
Lithia Volkswagen of Des Moines is the Gold Standard for auto dealerships not only in central Iowa but across the U.S.A. The experience of auto-buying was smooth, thorough, complete and professional. A special thank you to Sales Manager Jeremy Lester, Service Manager Mark Mears, and team members Dwayne Hill, Samuel Dawson, Majid Garibovic and Georan Churchill. They never once wavered in their commitment to be certain that attention to detail and customer satisfaction was met in every category. Drive in today and drive away completely satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review, Sherill! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com
The people where great and vary friendly!! The time it...
The people where great and vary friendly!! The time it took to purchase vehicle was vary fast! Under an hour and we where driving away.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com
Was a wonderful place to work with! The car buying...
Was a wonderful place to work with! The car buying process was super easy and although we had a hiccup pretty smooth! Definitely recommend this place!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nice people and great service. Everything went smoothly...
Nice people and great service. Everything went smoothly and great.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
The crew at Lithia was great to work with! Friendly,...
The crew at Lithia was great to work with! Friendly, helpful, And polite . The whole process was very cut-and-dry and streamlined. Thank you to all employees that helped make this happen!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
First class dealership offering great inventory, very...
First class dealership offering great inventory, very well informed salesman, Brian Braak, made the process simple, fair and quick. Brian explained all the details of the Audi suggesting all season mats which should be in every car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am 100% satisfied with all my experiences with the...
I am 100% satisfied with all my experiences with the folks at Lithia! I knew exactly what I was shopping for and every hing has been hassle free
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Betsy, Congratulations on your new car from all of us at Volkswagen of Des Moines! We are delighted to hear you enjoyed your experience working with our team. Regards, Your Friends at Lithia Volkswagen of Des Moines