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I have years of customer service experience, helpful smile from start to finish. Here to help YOU!","emailTxt":"zacharyklabunde@lithia.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":47,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/1d38e39a95c5.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1575158400","industryStartDtUtc":"1575158400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":660013,"firstName":"Linda","lastName":"Cramer","titleText":"Service Advisor","emailTxt":"lindacramer@lithia.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/0aa9bb2e1c6a.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1593561600","industryStartDtUtc":"954547200","certifiedEmployee":true,"deptDscrp":"Service"},{"id":622355,"firstName":"Jeremy","lastName":"Lester","titleText":"Sales Manager","emailTxt":"jeremylester@lithia.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":53,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/d2902fd3e2be.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1569888000","industryStartDtUtc":"1086048000","certifiedEmployee":true,"deptDscrp":"Management"},{"id":655057,"firstName":"Samuel","lastName":"Dawson","titleText":"Sales Consultant","shortBioText":"Just recently moved back to Iowa with my family and am excited to have joined the Volkswagen family!","emailTxt":"SamuelDawson@lithia.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/100560cce168.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":589832,"firstName":"Jonny","lastName":"Rankin","titleText":"Volkswagen Master Technician","emailTxt":"jrankin@lithia.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/051e6e345650.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1083369600","industryStartDtUtc":"1083369600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":592146,"firstName":"Kyler","lastName":"Feenstra","titleText":"VW Service Technician","emailTxt":"KFeenstra@lithia.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":657729,"firstName":"Majid","lastName":"Garibovic","titleText":"Sales Consultant","shortBioText":"Hey guys my name is Majid Garibovic from Volkswagen of Des Moines. I have been in the car industry for about 2.5 years and started at BMW of Des Moines. Now here at Volkswagen of Des Moines. Serving our community!","emailTxt":"mgaribovic@lithia.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/4fa4b59453d3.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1596240000","industryStartDtUtc":"1530403200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":555016,"personPtyId":52509695,"firstName":"Dane","lastName":"Larsen","titleText":"Product Specialist","shortBioText":"I grew up in the small town of Perry, IA until I moved to Johnston to attend highschool where I graduated. At 21, I moved out to Humboldt California where I spent the last 10 years and started working for Lithia. I wanted to move home so I transferred Lithia stores and now I am working here! I am excited to be home and selling Volkswagen. In my spare time I like to go disc golfing with my dog and friends, I like cooking good food, and I like to go see live music anytime I can. Those are all big reasons I am glad to be home because Des Moines has tons of opportunity to do all of those things. I really like selling Volkswagen cars because I not only get to meet and get to know a lot of different great people, but I also get to find them the car that fits their lifestyle and needs perfectly. All these things make me very happy to be back home! Cheers!","emailTxt":"dlarsen@lithia.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/4542bd491e3c.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"1522540800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":632088,"firstName":"Justine","lastName":"Trijeque","titleText":"Sales Consultant","emailTxt":"justinetrijeque@lithia.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/8cd41af1f892.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":642424,"firstName":"Mark","lastName":"Mears","titleText":"Service Manager","emailTxt":"MarkMears@lithia.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/f485f82c6f42.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":660014,"firstName":"Kevin","lastName":"Caldwell","titleText":"Service Advisor","shortBioText":"MOVED TO IOWA APRIL, 2020 ORGINALLY FROM SAN ANTONIO TX. BEEN MARRIED FOR 26 YEARS,","emailTxt":"kevincaldwell@lithia.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1598918400","industryStartDtUtc":"1051747200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":608025,"firstName":"Peggy","lastName":"Ferguson","titleText":"Reception","emailTxt":"pferguson@lithia.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/bf0feefe657c.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":641736,"firstName":"Alex","lastName":"Henson","titleText":"Sales Consultant","emailTxt":"alexhenson@lithia.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1577836800","industryStartDtUtc":"1572566400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":254766,"personPtyId":31953014,"firstName":"Brian","lastName":"Braak","titleText":"Product Specialist","shortBioText":"I have been in the automobile industry for over 30 years and every day I look forward to learning something new. I have made many friends and will continue to look forward to meeting and taking care of all your automotive needs. 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Lithia Volkswagen of Des Moines

4.3 out of 5 4.3
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 1:00 PM

Lithia Volkswagen of Des Moines Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 5:00 PM

Tuesday

7:00 AM - 5:00 PM

Wednesday

7:00 AM - 5:00 PM

Thursday

7:00 AM - 5:00 PM

Friday

7:00 AM - 5:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2000

Welcome to Lithia Volkswagen of Des Moines and Audi Des Moines, conveniently located on Merle Hay Rd just north of I-35. In addition to our lineup of award winning new VW and Audi's we have a full selection of top quality pre-owned vehicles which have all received a rigorous multi-point inspection. We are the #1 VW dealer in Iowa and one of the top Audi dealers in the region. Our goal is to offer our customers an easy and comfortable shopping experience. We aren't satisfied until you are.

...



Feel free to browse our online inventory, request more vehicle information or set up a test drive. We look forward to seeing you soon!

"We're #1 for a reason - come see why!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.3 out of 5 4.3
1234 lifetime reviews. Includes reviews of Lithia Volkswagen of Des Moines from DealerRater.com

Read reviews that mention:

  • 5.0 out of 5
    February 23, 2021

    Majid was awesome in helping us purchase our vehicle. Very knowledgeable and willing to work around some issues that we had come up. Great service!

    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dwayne Hill

    Finance Manager

    (4.8) 198 reviews

    Jeremy Lester

    Sales Manager

    (4.5) 53 reviews

    Majid Garibovic

    Sales Consultant

    (4.9) 15 reviews

  • 5.0 out of 5
    February 21, 2021

    The best experience in sales department employees are great.In management department Ron did everything possible for me so I would buy the car.He did great... job!

    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dwayne Hill

    Finance Manager

    (4.8) 198 reviews

    Samuel Dawson

    Sales Consultant

    (5.0) 7 reviews

    Ron Anderko

    General Manager

    (4.4) 14 reviews

  • October 2, 2016

    I brought my 2013 VW Passat TDI SE to Lithia with an electrical problem in which the battery was not charging properly. The service department was very... helpful and was able to get my car in quickly and repaired the next day. The technician evaluated the problem, repaired the vehicle, and then wrote a thorough report afterward.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience with us and we appreciate the feedback. We look forward to assisting you with your service and sales needs in th...e future. Have a great day! Sincerely, The Lithia Volkswagen of Des Moines Team

  • 5.0 out of 5
    February 20, 2021

    I am a return customer to VW, I picked out Zach. He was least, listened, didn't try to up sale me on something I couldn't afford. He found the car for... me with the items I wanted - and a color that suited me. I had not planned to trade in but it just worked out. Thank you Zachary

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    4.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Zachary Klabunde

    Sales Consultant

    (4.8) 47 reviews

    Philip Ostrem

    Service Advisor

    (4.7) 6 reviews

  • 5.0 out of 5
    February 19, 2021

    From out of town, and Linda took care of everything! She was informative, friendly, and helpful in completing my service remotely. Will definitely rely... on Lithia if I'm ever in need in Des Moines!

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Linda Cramer

    Service Advisor

    (4.6) 19 reviews

  • 5.0 out of 5
    February 18, 2021

    Excellent customer service,Everyone was very friendly !! From test drive to purchase took less than 90-minutes.Great bumper to bumper warranty too !!!... Will purchase from them again.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Dwayne Hill

    Finance Manager

    (4.8) 198 reviews

    Jeremy Lester

    Sales Manager

    (4.5) 53 reviews

    Alex Henson

    Sales Consultant

    (4.6) 17 reviews

  • 5.0 out of 5
    February 18, 2021

    Jason was awesome needed a loaner there was a problem with the extended warranty that he took care of and I believe that was the delay in getting car back.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jason Halstead

    Volkswagen Service Advisor

    (4.2) 59 reviews

  • 5.0 out of 5
    February 14, 2021

    TJ and the entire team made the out of state buying process so easy! I recently purchased a used BMW through them that I had found online. It included... all of the features I was interested in and I had been having a difficult time finding one locally. TJ met with me via a FaceTime call. Walked me through the entire vehicle. He shared a couple of tiny blemishes the vehicle had and shared several videos and many photographs. His attention to detail was fantastic. The finance team also worked through all of the logistics of overnighting paperwork and all necessary info and even helped in setting up the transport for us! The trucking company was wonderful to work with as well! The car arrived safe and sound, exactly as shown to me. I would definitely recommend the dealership for your buying needs. Really great team of people who will go the extra mile to make your experience fantastic! Thank you!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    February 13, 2021

    Zachary kept an open line of communication. The vehicle we actually wanted to see and we're scheduled to see ended up needing maintenance and he let me... know ahead of the appointment to save me a trip and find out it wasn't there. But since he was also willing to provide other options and had a good line of communication we went and looked at the other option. We ended up getting a different vehicle than originally planned but I think it was the best choice for my family. He helped move things from my old car to the new. He was friendly. I forgot a couple of discs in my old vehicle and I contacted him and he told me he would grab them and have them for me when I went to pick up the spare key.

    4.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Zachary Klabunde

    Sales Consultant

    (4.8) 47 reviews

  • 5.0 out of 5
    February 12, 2021

    Everyone I spoke to at the dealership was very friendly, and I was able to get both a sale and a trade in done in one visit.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Majid Garibovic

    Sales Consultant

    (4.9) 15 reviews

    Justine Trijeque

    Sales Consultant

    (4.9) 19 reviews

    Ron Anderko

    General Manager

    (4.4) 14 reviews

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