[{"id":279795,"personPtyId":31952919,"firstName":"Dwayne","lastName":"Hill","titleText":"Finance Mananger","emailTxt":"dwaynehill@lithia.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":111,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/dae38199b90f.jpg","drDealerId":22736,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":589362,"personPtyId":31959865,"firstName":"Matt","lastName":"Johnson","titleText":"Operations Director","shortBioText":"I've been in the automotive industry for 20 years. I started washing cars at this very store. I'm married with 3 children. I have spent most of my time at the Acura store and now at VW. This is another great product and is really growing in the industry. I'm looking forward to growing with Volkswagen and the new models coming out. It all starts with customer service. I believe you CAN make everyone happy.","emailTxt":"mattjohnson@lithia.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/3588b297578e.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"975628800","industryStartDtUtc":"925516800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":575427,"firstName":"Andrew","lastName":"Ruiz","titleText":"Product Specialist","shortBioText":"New to the industry! I am excited to work for the leader in the automotive world, Volkswagen. Eager for the opportunity to work for you! Feel free to come in an experience why we are number one!","emailTxt":"andrewruiz@lithia.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1546300800","industryStartDtUtc":"1546300800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":400405,"firstName":"Lamont","lastName":"Johnson","titleText":"Product Specialist","emailTxt":"ojohnson@lithia.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":53,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/1b15b948770d.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":555016,"personPtyId":52509695,"firstName":"Dane","lastName":"Larsen","titleText":"Product Specialist","shortBioText":"I grew up in the small town of Perry, IA until I moved to Johnston to attend highschool where I graduated. At 21, I moved out to Humboldt California where I spent the last 10 years and started working for Lithia. I wanted to move home so I transferred Lithia stores and now I am working here! I am excited to be home and selling Volkswagen. In my spare time I like to go disc golfing with my dog and friends, I like cooking good food, and I like to go see live music anytime I can. Those are all big reasons I am glad to be home because Des Moines has tons of opportunity to do all of those things. I really like selling Volkswagen cars because I not only get to meet and get to know a lot of different great people, but I also get to find them the car that fits their lifestyle and needs perfectly. All these things make me very happy to be back home! Cheers!","emailTxt":"dlarsen@lithia.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"1522540800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":554883,"personPtyId":52518346,"firstName":"Trey","lastName":"Burkhall","titleText":"Sales Consultant","shortBioText":"Would love to help with your car buying experience!","emailTxt":"cburkhall@lithia.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":61,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/4d8f3fdd2c7c.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1533081600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":400409,"firstName":"Cheyenne","lastName":"Swink","titleText":"Service Advisor","emailTxt":"cswink@lithia.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":44,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1438387200","industryStartDtUtc":"1438387200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":589835,"firstName":"Perry","lastName":"Thompson","titleText":"Volkswagen Service Advisor","emailTxt":"pthompson@lithia.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/71860683cbe7.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":254766,"personPtyId":31953014,"firstName":"Brian","lastName":"Braak","titleText":"Product Specialist","shortBioText":"I have been in the automobile industry for over 30 years and every day I look forward to learning something new. I have made many friends and will continue to look forward to meeting and taking care of all your automotive needs. Let me know what I can do to make your car buying a special experience.","emailTxt":"BBraak@lithia.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":89,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/1f7183ce9560.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"878342400","industryStartDtUtc":"562723200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":466678,"personPtyId":35493461,"firstName":"Scott","lastName":"Landreth","titleText":"General Manager","shortBioText":"Originally from Centralia, Ks. I've been in the car business for 15 years (mainly in Kansas City). My wife, 3 kids and Husky moved to Johnston in Dec 17. I enjoy coaching baseball, football and spending time with my family. We love it hear and I enjoy the opportunity to assist all of the wonderful people! I","emailTxt":"slandreth@lithia.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":36,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/9aacece51ca6.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1512086400","industryStartDtUtc":"1059696000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":554829,"personPtyId":52518286,"firstName":"Georan","lastName":"Churchill","titleText":"Delivery Coordinator/ Accessories Specialist/ BDC Manager","emailTxt":"gchurchill@lithia.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/07e3bc011a25.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1535760000","industryStartDtUtc":"1535760000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":589833,"firstName":"Kyle","lastName":"Walker","titleText":"Volkswagen Service Advisor","emailTxt":"KyleWalker@lithia.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/3a6cfa037071.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1541030400","industryStartDtUtc":"1046476800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":597008,"firstName":"Kyler","lastName":"Bemis","titleText":"Product Specialist","shortBioText":"","emailTxt":"kylerbemis@lithia.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1556668800","industryStartDtUtc":"1556668800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":555013,"personPtyId":52509832,"firstName":"Caleb","lastName":"Bemis","titleText":"Sales Manager","shortBioText":"Hello my name is Caleb Bemis. I am in this field to help you find your next vehicle to satisfy you and your family's needs. I look forward to seeing you in your next visit.","emailTxt":"cbemis@lithia.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":67,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/3d1b6194f989.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"1393632000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":589822,"firstName":"Jason","lastName":"Halstead","titleText":"Volkswagen Service Advisor","emailTxt":"jasonhalstead@lithia.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/bcbaa90df80b.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":589812,"firstName":"Austin","lastName":"Berkes","titleText":"Assistant Service 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Acquisition/Inventory Specialist","emailTxt":"SHannam@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"946684800","certifiedEmployee":false,"deptDscrp":"Administration"}]

Lithia Volkswagen of Des Moines

4.5 out of 5 4.5
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 3:00 PM

Lithia Volkswagen of Des Moines Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 5:00 PM

Tuesday

7:00 AM - 5:00 PM

Wednesday

7:00 AM - 5:00 PM

Thursday

7:00 AM - 5:00 PM

Friday

7:00 AM - 5:00 PM

Saturday

7:30 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2000

Welcome to Lithia Volkswagen of Des Moines and Audi Des Moines, conveniently located on Merle Hay Rd just north of I-35. In addition to our lineup of award winning new VW and Audi's we have a full selection of top quality pre-owned vehicles which have all received a rigorous multi-point inspection. We are the #1 VW dealer in Iowa and one of the top Audi dealers in the region. Our goal is to offer our customers an easy and comfortable shopping experience. We aren't satisfied until you are.

...



Feel free to browse our online inventory, request more vehicle information or set up a test drive. We look forward to seeing you soon!

"We're #1 for a reason - come see why!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
888 lifetime reviews. Includes reviews of Lithia Volkswagen of Des Moines from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 18, 2019

    A bit slow, but the staff are friendly and polite, and eventually got the issue addressed. So overall a good experience. will come back for next service.

    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Matt Johnson

    Operations Director

    (4.9) 14 reviews

    Kyle Walker

    Volkswagen Service Advisor

    (4.6) 16 reviews

  • 4.0 out of 5
    November 18, 2019

    The service experience was good, especially the ride with the technician, Kyler. He was very professional and listened to what I had learned in an online... forum about the noise being "normal". I deducted one point from my rating because, a week before when I made the service appointment, I told the lady about the forum. Had she or someone reviewed the site then, they could have learned about this noise issue and I wouldn't have had to return for service.

    5.0 out of 5
    Customer Service
    4.0 out of 5
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    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Trey Burkhall

    Sales Consultant

    (4.8) 61 reviews

    Kyle Walker

    Volkswagen Service Advisor

    (4.6) 16 reviews

    Kyler Feenstra

    VW Service Technician

    NOT RATED

  • October 2, 2016

    I brought my 2013 VW Passat TDI SE to Lithia with an electrical problem in which the battery was not charging properly. The service department was very... helpful and was able to get my car in quickly and repaired the next day. The technician evaluated the problem, repaired the vehicle, and then wrote a thorough report afterward.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience with us and we appreciate the feedback. We look forward to assisting you with your service and sales needs in th...e future. Have a great day! Sincerely, The Lithia Volkswagen of Des Moines Team

  • 5.0 out of 5
    November 18, 2019

    Very quick turn around time on fixing my Volkswagen! Everything explained perfectly - and done within a few days - polite and friendly service! Will be... back!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Matt Johnson

    Operations Director

    (4.9) 14 reviews

  • 4.0 out of 5
    November 18, 2019

    The service was great. No questions asked on the warranty. They found the problem and fixed it and documented every step they took. They were very responsive... when asked for status. My only complaint would be that I scheduled the appointment for Wednesday and they didn't get to my car until Thursday. It would be great if they offered loaner vehicles so I wouldn't have to go for two days without a car and have to find a ride to pick up my car when it's done.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jason Halstead

    Volkswagen Service Advisor

    (4.4) 11 reviews

  • 5.0 out of 5
    November 14, 2019

    Kyler was great to work with. He answered all questions and made it a great experience. I would recommend him to anyone in the market for a new vehicle....

    Not Applicable
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    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kyler Bemis

    Product Specialist

    (4.6) 9 reviews

    Caleb Bemis

    Sales Manager

    (4.5) 67 reviews

  • 5.0 out of 5
    November 13, 2019

    We received great service that felt very personalized to our needs. They followed up & took care of everything promised at the sale. The car buying process... can be difficult & frustrating, they created the best experience we have had to date on the process.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Andrew Ruiz

    Product Specialist

    (4.9) 26 reviews

    Georan Churchill

    Delivery Coordinator/ Accessories Specialist/ BDC Manager

    (4.7) 17 reviews

  • 3.0 out of 5
    November 11, 2019

    Please start taking appointments for oil changes. Over 2 hours for an "express oil change" is too long with a 4 year old. I do appreciate the dry erase... boards my son loves drawing while waiting. One other minor issue is that my seat and all of the minors were completely moved way beyond what they should have. I get adjusting the mirrors to properly see and would prefer they do so I don't have damage to my vehicle but this was beyond that. Not a major issue more of an annoyance.

    5.0 out of 5
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    4.0 out of 5
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    5.0 out of 5
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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brooklyn White

    VW Detailer

    NOT RATED

  • 5.0 out of 5
    November 7, 2019

    I had my Trans Fluid changed cost almost $300.00 $185.00 labor seems alful high I wonder how much of that the service person got. They recommended several... different things I should have done,I checked in n one VW wants $59.00 to change air filter and $59.00 for cabin filter,I checked both of those cost approx. $8.00 to $12.00 each,I'm going to go buy and do the work myself and some of the other thing recommended I'm going to Texas to have done,the dealer down there I know doesn't charge big time because he doesn't have to pay for big new building,and probably not a big house I never recommend any business!

    5.0 out of 5
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    5.0 out of 5
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    4.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Trey Burkhall

    Sales Consultant

    (4.8) 61 reviews

    Gage Leeper

    VW Detailer

    NOT RATED

    Jesse Goering

    Volkswagen Service Technician

    NOT RATED

  • 5.0 out of 5
    November 6, 2019

    We had a small mechanical issue with a bolt in the driver's door on our 2019 Jetta. We phoned Lithia of Des Moines, and scheduled maintenance. On arrival,... they took the car in, made us comfortable, as we were waiting there. We enjoyed a free cup of coffee, and then our service guy came out, explained in excellent detail and very understandably what had been needed, and that it was done. In and out in under half an hour, treated well, perfect experience. We are delighted with our dealer.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kyle Walker

    Volkswagen Service Advisor

    (4.6) 16 reviews

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