[{"id":279795,"personPtyId":31952919,"firstName":"Dwayne","lastName":"Hill","titleText":"Finance Manager","emailTxt":"dwaynehill@lithia.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":10,"combinedEmpReviewCnt":177,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/dae38199b90f.jpg","drDealerId":22736,"certifiedEmployee":true,"deptDscrp":"Management"},{"id":657730,"firstName":"Faris","lastName":"Kudumovic","titleText":"Sales Consultant","emailTxt":"fariskudumovic@lithia.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/0703561fd2de.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":589832,"firstName":"Jonny","lastName":"Rankin","titleText":"Volkswagen Master Technician","emailTxt":"jrankin@lithia.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/051e6e345650.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1083369600","industryStartDtUtc":"1083369600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":592146,"firstName":"Kyler","lastName":"Feenstra","titleText":"VW Service Technician","emailTxt":"KFeenstra@lithia.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":555016,"personPtyId":52509695,"firstName":"Dane","lastName":"Larsen","titleText":"Product Specialist","shortBioText":"I grew up in the small town of Perry, IA until I moved to Johnston to attend highschool where I graduated. At 21, I moved out to Humboldt California where I spent the last 10 years and started working for Lithia. I wanted to move home so I transferred Lithia stores and now I am working here! I am excited to be home and selling Volkswagen. In my spare time I like to go disc golfing with my dog and friends, I like cooking good food, and I like to go see live music anytime I can. Those are all big reasons I am glad to be home because Des Moines has tons of opportunity to do all of those things. I really like selling Volkswagen cars because I not only get to meet and get to know a lot of different great people, but I also get to find them the car that fits their lifestyle and needs perfectly. All these things make me very happy to be back home! Cheers!","emailTxt":"dlarsen@lithia.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/4542bd491e3c.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"1522540800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":632088,"firstName":"Justine","lastName":"Trijeque","titleText":"Sales Consultant","emailTxt":"justinetrijeque@lithia.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/8cd41af1f892.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":642424,"firstName":"Mark","lastName":"Mears","titleText":"Service Manager","emailTxt":"MarkMears@lithia.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/f485f82c6f42.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":633853,"firstName":"Zachary","lastName":"Klabunde","titleText":"Sales Consultant","shortBioText":"I have always been a car fanatic, growing up and watching my dad work on all kinds of vehicles, which led me to where I am today. I have years of customer service experience, helpful smile from start to finish. Here to help YOU!","emailTxt":"zacharyklabunde@lithia.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/1d38e39a95c5.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1575158400","industryStartDtUtc":"1575158400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":554829,"personPtyId":52518286,"firstName":"Georan","lastName":"Churchill","titleText":"Marketing Coordinator/ Accessories Specialist/ Business Development Manager/ Wholesale Manager","emailTxt":"gchurchill@lithia.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/0ef040b8a748.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1535760000","industryStartDtUtc":"1535760000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":608025,"firstName":"Peggy","lastName":"Ferguson","titleText":"Reception","emailTxt":"pferguson@lithia.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/bf0feefe657c.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":254766,"personPtyId":31953014,"firstName":"Brian","lastName":"Braak","titleText":"Product Specialist","shortBioText":"I have been in the automobile industry for over 30 years and every day I look forward to learning something new. I have made many friends and will continue to look forward to meeting and taking care of all your automotive needs. Let me know what I can do to make your car buying a special experience.","emailTxt":"BBraak@lithia.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":111,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/1f7183ce9560.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"878342400","industryStartDtUtc":"562723200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":589812,"firstName":"Austin","lastName":"Berkes","titleText":"Parts Manager","emailTxt":"aberkes@lithia.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/213fd975bf81.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1328054400","industryStartDtUtc":"1167609600","certifiedEmployee":false,"deptDscrp":"Parts"},{"id":641736,"firstName":"Alex","lastName":"Henson","titleText":"Sales Consultant","emailTxt":"alexhenson@lithia.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1577836800","industryStartDtUtc":"1572566400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":660013,"firstName":"Linda","lastName":"Cramer","titleText":"Service Advisor","emailTxt":"lindacramer@lithia.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/0aa9bb2e1c6a.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1593561600","industryStartDtUtc":"954547200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":622355,"firstName":"Jeremy","lastName":"Lester","titleText":"Sales Manager","emailTxt":"jeremylester@lithia.com","combinedEmpAvgRatingNbr":4.3,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":41,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/d2902fd3e2be.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1569888000","industryStartDtUtc":"1086048000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":589822,"firstName":"Jason","lastName":"Halstead","titleText":"Volkswagen Service Advisor","emailTxt":"jasonhalstead@lithia.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":53,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/bcbaa90df80b.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":622354,"personPtyId":48997526,"firstName":"Ron","lastName":"Anderko","titleText":"General Manager","emailTxt":"randerko@lithia.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/c50a69270b31.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":589813,"firstName":"Brandon","lastName":"Bills","titleText":"Volkswagen Service Technician","emailTxt":"bbills@lithia.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/08b952e5c470.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":640182,"firstName":"AJ","lastName":"Highsmith","titleText":"Sales Consultant","emailTxt":"ajhighsmith@lithia.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/45c6a6fcec6b.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":660014,"firstName":"Kevin","lastName":"Caldwell","titleText":"Service Advisor","shortBioText":"MOVED TO IOWA APRIL, 2020 ORGINALLY FROM SAN ANTONIO TX. BEEN MARRIED FOR 26 YEARS,","emailTxt":"kevincaldwell@lithia.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1598918400","industryStartDtUtc":"1051747200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":589825,"firstName":"Jeff","lastName":"Cartwright","titleText":"Volkswagen Detail","emailTxt":"jcartwright@lithia.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/9cd67708b88e.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":589821,"firstName":"Gage","lastName":"Leeper","titleText":"VW Detailer","emailTxt":"gleeper@lithia.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/73fc3ba7b4cd.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":589828,"firstName":"Jesse","lastName":"Goering","titleText":"Volkswagen Service Technician","emailTxt":"JGoering@lithia.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/9ea7c8c83d5c.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1335830400","industryStartDtUtc":"1304208000","certifiedEmployee":false,"deptDscrp":"Service"},{"id":655057,"firstName":"Samuel","lastName":"Dawson","titleText":"Sales Consultant","shortBioText":"Just recently moved back to Iowa with my family and am excited to have joined the Volkswagen family!","emailTxt":"SamuelDawson@lithia.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/100560cce168.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":608167,"firstName":"Sue","lastName":"Hannam","titleText":"Vehicle Acquisition/Inventory Specialist","emailTxt":"SHannam@lithia.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/8d7be5e70852.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"946684800","certifiedEmployee":false,"deptDscrp":"Administration"},{"id":643334,"firstName":"Philip","lastName":"Ostrem","titleText":"Service Advisor","emailTxt":"philipostrem@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":22736,"dealerEmpStartDtUtc":"1583020800","industryStartDtUtc":"1583020800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":592147,"firstName":"Ross","lastName":"Taylor","titleText":"VW Service Technician","emailTxt":"RTaylor@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":657729,"firstName":"Majid","lastName":"Garibovic","titleText":"Sales Consultant","emailTxt":"mgaribovic@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/4fa4b59453d3.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":608023,"firstName":"Brooklyn","lastName":"White","titleText":"VW Detailer","emailTxt":"bwhite@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":589816,"firstName":"Elijah","lastName":"Vawter","titleText":"Volkswagen Service Technician","emailTxt":"elijahvawter@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/a16707e1d3cd.jpg","drDealerId":22736,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":589840,"firstName":"Tyler","lastName":"Weltha","titleText":"Volkswagen Service Technician","emailTxt":"TWeltha@lithia.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/22736/employees/a54ab5dfea9c.jpg","drDealerId":22736,"industryStartDtUtc":"1356998400","certifiedEmployee":false,"deptDscrp":"Service"}]
Dealers  /   Johnston, IA  /  Lithia Volkswagen of Des Moines

Lithia Volkswagen of Des Moines

4.3 out of 5 4.3
1145 reviews
5200 Merle Hay Rd Johnston, IA 50131
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 7:00 AM - 5:00 PM

Lithia Volkswagen of Des Moines Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 5:00 PM

Tuesday

7:00 AM - 5:00 PM

Wednesday

7:00 AM - 5:00 PM

Thursday

7:00 AM - 5:00 PM

Friday

7:00 AM - 5:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed
Dealer website
Dealer website
New (515) 446-3916
Used (515) 446-3919
Service (515) 446-3922

Inventory

NEW
$45,412 MSRP $51,520
2021 Volkswagen Atlas 3.6 V6 SEL Premium
  • Exterior Color: Pure White
  • Interior Color: Mauro Brown
  • Transmission: 8-Speed Automatic
  • Drivetrain: AWD
NEW
$17,674 MSRP $21,425
2020 Volkswagen Jetta 1.4T S
  • Exterior Color: Pure White
  • Interior Color: Titan Black
  • Transmission: 8-Speed Automatic
  • Drivetrain: FWD
NEW
$22,982 MSRP $26,935
2020 Volkswagen Jetta 1.4T SEL
  • Exterior Color: Platinum Gray Metallic
  • Interior Color: Black
  • Transmission: 8-Speed Automatic
  • Drivetrain: FWD
NEW
$45,605 MSRP $52,165
2020 Volkswagen Atlas Cross Sport 3.6L V6 SEL Premium R-Line
  • Exterior Color: Pure Gray
  • Interior Color: Titan Black / Quarzit
  • Transmission: 8-Speed Automatic
  • Drivetrain: AWD
NEW
$36,457 MSRP $43,370
2020 Volkswagen Arteon 2.0T SEL R-Line
  • Exterior Color: Pure White
  • Interior Color: Mistral Gray / Raven
  • Transmission: 8-Speed Automatic
  • Drivetrain: FWD
NEW
$37,394 MSRP $43,070
2021 Volkswagen Atlas 3.6 V6 SE w/ Technology
  • Exterior Color: Deep Black Pearl Effect
  • Interior Color: Titan Black
  • Transmission: 8-Speed Automatic
  • Drivetrain: AWD

Our Employees

4.8 out of 5
(4.8) 177 reviews

Dwayne Hill

Finance Manager
5.0 out of 5
(5.0) 8 reviews

Faris Kudumovic

Sales Consultant
5.0 out of 5
(5.0) 6 reviews

Jonny Rankin

Volkswagen Master Technician
5.0 out of 5
(5.0) 5 reviews

Kyler Feenstra

VW Service Technician
4.9 out of 5
(4.9) 26 reviews

Dane Larsen

Product Specialist
4.9 out of 5
(4.9) 16 reviews

Justine Trijeque

Sales Consultant
4.9 out of 5
(4.9) 7 reviews

Mark Mears

Service Manager
4.8 out of 5
(4.8) 33 reviews

Zachary Klabunde

Sales Consultant
4.8 out of 5
(4.8) 23 reviews

Georan Churchill

Marketing Coordinator/ Accessories Specialist/ Business Development Manager/ Wholesale Manager
4.8 out of 5
(4.8) 10 reviews

Peggy Ferguson

Reception

 View All Employees
View All Employees

About Our Dealership

Dealer on Cars.com since March 2000

Welcome to Lithia Volkswagen of Des Moines and Audi Des Moines, conveniently located on Merle Hay Rd just north of I-35. In addition to our lineup of award winning new VW and Audi's we have a full selection of top quality pre-owned vehicles which have all received a rigorous multi-point inspection. We are the #1 VW dealer in Iowa and one of the top Audi dealers in the region. Our goal is to offer our customers an easy and comfortable shopping experience. We aren't satisfied until you are.

...



Feel free to browse our online inventory, request more vehicle information or set up a test drive. We look forward to seeing you soon!

"We're #1 for a reason - come see why!"

Photos & Videos

1
Photos

Service

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.3 out of 5 4.3
1145 lifetime reviews. Includes reviews of Lithia Volkswagen of Des Moines from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

All Reviews deal brian time oil time purchase easy process poor experience help find check engine time right super helpful great friendly great service excellent service helpful and knowledgeable
All Reviews deal brian time oil time purchase easy process poor experience help find check engine time right
All Reviews deal brian time oil time purchase easy process poor experience help find check engine time right super helpful great friendly great service excellent service helpful and knowledgeable
  • 5.0 out of 5
    Linda was very helpful. She explained the problem and I...
    by MurphyMA on DealerRater.com
    November 30, 2020

    Linda was very helpful. She explained the problem and I was grateful to learn that I was not the only person who experienced this. I hope that if this... occurs again, I will be notified.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Linda Cramer

    Service Advisor

    (4.3) 11 reviews
  • 5.0 out of 5
    Tom Knackstedt
    by THOMAS E KNACKSTEDT from WEST DES MOINES
    November 30, 2020

    The dealership and staff made my car buying experience very quick and easy.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • FEATURED REVIEW

    5.0 out of 5
    Excellent Service at Lithia VW
    by Satisfied customer from Ottumwa, IA
    October 2, 2016

    I brought my 2013 VW Passat TDI SE to Lithia with an electrical problem in which the battery was not charging properly. The service department was very... helpful and was able to get my car in quickly and repaired the next day. The technician evaluated the problem, repaired the vehicle, and then wrote a thorough report afterward.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience with us and we appreciate the feedback. We look forward to assisting you with your service and sales needs in th...e future. Have a great day! Sincerely, The Lithia Volkswagen of Des Moines Team

  • 5.0 out of 5
    Excellent team at Lithia! Professional, quality and...
    by HANNALOU23 on DealerRater.com
    November 24, 2020

    Excellent team at Lithia! Professional, quality and caring!!! Would highly recommend them and look forward to working with them in the future! Thank you... for providing such exceptional service!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Linda Cramer

    Service Advisor

    (4.3) 11 reviews
  • 5.0 out of 5
    Very friendly and helpful, even put up with my constant...
    by Chantelwilkinson31 on DealerRater.com
    November 24, 2020

    Very friendly and helpful, even put up with my constant indecision. I had a very good experience and would recommend them to anyone. Thank you

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Zachary Klabunde

    Sales Consultant

    (4.8) 33 reviews
  • 5.0 out of 5
    2019 Rabbit purchase
    by KCMORabbit from KCMO
    November 20, 2020

    Brian Braak and Georan Churchill made the purchase of my new to me 2019 GTI Rabbit quick and easy. I had been searching for this exact model for several... months all over the country, and they had the exact vehicle I was looking for at a competitive price, and I did not have to travel too far away to not know how the process was going to go. Also, Dwayne Hill in the finance office was quick and efficient with the paperwork while at the same time making sure that everything was disclosed and understood. This is my second purchase with Lithia Volkswagen of Des Moines and I am sure it won't be my last. If you are in the market, be sure to talk with Georan and/or Brian and they will treat you right.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Dwayne Hill

    Finance Manager

    (4.8) 177 reviews
    Georan Churchill

    Marketing Coordinator/ Accessories Specialist/ Business Development Manager/ Wholesale Manager

    (4.8) 23 reviews
    Brian Braak

    Product Specialist

    (4.7) 111 reviews
    Jeremy Lester

    Sales Manager

    (4.3) 41 reviews
  • 5.0 out of 5
    Brian Braak and Georan Churchill made the purchase of my...
    by KCMORabbit on DealerRater.com
    November 20, 2020

    Brian Braak and Georan Churchill made the purchase of my new to me 2019 GTI Rabbit quick and easy. I had been searching for this exact model for several... months all over the country, and they had the exact vehicle I was looking for at a competitive price, and I did not have to travel too far away to not know how the process was going to go. Also, Dwayne Hill in the finance office was quick and efficient with the paperwork while at the same time making sure that everything was disclosed and understood. The car itself, even though pre-owned, came out of the certification process and detail as flawless and clean as possible. This is my second purchase with Lithia Volkswagen of Des Moines and I am sure it won't be my last. If you are in the market, be sure to talk with Georan and/or Brian and they will treat you right.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Dwayne Hill

    Finance Manager

    (4.8) 177 reviews
    Georan Churchill

    Marketing Coordinator/ Accessories Specialist/ Business Development Manager/ Wholesale Manager

    (4.8) 23 reviews
    Brian Braak

    Product Specialist

    (4.7) 111 reviews
    Jeremy Lester

    Sales Manager

    (4.3) 41 reviews
  • 5.0 out of 5
    Mercy was so helpful and explanatory during the whole...
    by jsmalley on DealerRater.com
    November 19, 2020

    Mercy was so helpful and explanatory during the whole process. She made the car trade/buying experience painless! I applaud the team at Audi Des Moines,... thank them for the process that was part contact-less and very easy to trade my old vehicle and purchase the spectacular Audi Q7. Why didn't I do this sooner?! is my only question.

    5.0 out of 5
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    Does recommend this dealer
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  • 5.0 out of 5
    Your team listened, confirmed their understanding and got...
    by mike@whiterabbitgroup.com on DealerRater.com
    November 18, 2020

    Your team listened, confirmed their understanding and got the work done. Excellent work. I asked for a private place to make a client call, your team set... me up in an open office. I was able to get work done. Awesome!

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Dwayne Hill

    Finance Manager

    (4.8) 177 reviews
    Brian Braak

    Product Specialist

    (4.7) 111 reviews
    Linda Cramer

    Service Advisor

    (4.3) 11 reviews
    Jason Halstead

    Volkswagen Service Advisor

    (4.2) 53 reviews
  • 5.0 out of 5
    Service writer was friendly and expedient. All items...
    by RONTAYLOR1 on DealerRater.com
    November 17, 2020

    Service writer was friendly and expedient. All items taken care of and her completion call was excellent. Made me feel comfortable and taken care of.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Linda Cramer

    Service Advisor

    (4.3) 11 reviews
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