Reviews
Excellent service.
Excellent service. I go to this location for servicing my VW vehicles and yesterday purchased a nearly new Taos. The Sales man (Jeff) worked to find out what would be most suitable for my requirements (long commutes and night driving) and what would fit into my limited budget. The whole team (service, sales and finance) worked seamlessly together to get an optimal solution to my predicament. Jeff and the Finance/Lone gentleman stayed well past closing time to get the paperwork completed and get me on the road with a nearly new vehicle. I would strongly recommend the Merle Hay Lithia to anyone wishing to have a stress free purchase without any heavy sales pitch performance. I might also add that the service group is also very helpful and polite.
Excellent service.
Excellent service. I go to this location for servicing my VW vehicles and yesterday purchased a nearly new Taos. The Sales man (Jeff) worked to find out what would be most suitable for my requirements (long commutes and night driving) and what would fit into my limited budget. The whole team (service, sales and finance) worked seamlessly together to get an optimal solution to my predicament. Jeff and the Finance/Lone gentleman stayed well past closing time to get the paperwork completed and get me on the road with a nearly new vehicle. I would strongly recommend the Merle Hay Lithia to anyone wishing to have a stress free purchase without any heavy sales pitch performance. I might also add that the service group is also very helpful and polite.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with Jeff and the rest of our team! We truly appreciate your support and recommendation. Congratulations on your nearly new VW Taos! Safe travels, from all of us at Lithia Volkswagen of Des Moines. See you next time!
Had a great experience with Volkswagen of Des Moines.
Had a great experience with Volkswagen of Des Moines. They were very attentive to our needs and were very reasonable and fair through the whole process. Special shout out to our salesman Armin! Very nice and professional to work with. If you’re looking for a new vehicle, I’d head to Volkswagen of Des Moines.
Had a great experience with Volkswagen of Des Moines.
Had a great experience with Volkswagen of Des Moines. They were very attentive to our needs and were very reasonable and fair through the whole process. Special shout out to our salesman Armin! Very nice and professional to work with. If you’re looking for a new vehicle, I’d head to Volkswagen of Des Moines.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jesse, we're pleased to know Armin and the team provided attentive and fair service throughout your experience at Lithia Volkswagen of Des Moines. We truly appreciate your recommendation! Safe travels ahead!
Armin helped us to find what we wanted within our budget.
Armin helped us to find what we wanted within our budget. He was friendly and patient with all of our questions. Very pleased with our purchase.
Armin helped us to find what we wanted within our budget.
Armin helped us to find what we wanted within our budget. He was friendly and patient with all of our questions. Very pleased with our purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bonnie, we're glad you found what you needed with Armin’s help! Thank you for choosing Lithia Volkswagen of Des Moines and for sharing your experience. Enjoy your new car!
Armin and the guys went out of their way to help us trade
Armin and the guys went out of their way to help us trade into a gently used Atlas. Thanks again!
Armin and the guys went out of their way to help us trade
Armin and the guys went out of their way to help us trade into a gently used Atlas. Thanks again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you very much, Thad! We are happy that Armin and the rest of the team here at Volkswagen of Des Moines provided you with a great experience. See you next time and enjoy your Atlas!
Armin and the guys went out of their way to help us trade
Armin and the guys went out of their way to help us trade into a gently used Atlas. Thanks again!
Armin and the guys went out of their way to help us trade
Armin and the guys went out of their way to help us trade into a gently used Atlas. Thanks again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much, Thad! We are happy that Armin and the rest of the team here at Volkswagen of Des Moines provided you with a great experience. See you next time and enjoy your Atlas!
From the beginning to the end of my service.
From the beginning to the end of my service. Jontay and everyone who helped assist me was very professional and great . From the Uber/lift rides and the communication I give them 5 stars
From the beginning to the end of my service.
From the beginning to the end of my service. Jontay and everyone who helped assist me was very professional and great . From the Uber/lift rides and the communication I give them 5 stars
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! Thank you for the fantastic review! We're delighted to hear that Jontay and our team at Lithia Volkswagen of Des Moines provided professional service throughout your visit. We appreciate your support and look forward to assisting you again in the future!
Staffs are polite and accommodated us really well.
Staffs are polite and accommodated us really well. Service was fast and explained everything well.
Staffs are polite and accommodated us really well.
Staffs are polite and accommodated us really well. Service was fast and explained everything well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! Thanks for letting us know that you had a great experience with our team at Lithia Volkswagen of Des Moines. We look forward to seeing you again for more efficient service!
The customer care offered by VW of Des Moines is out
The customer care offered by VW of Des Moines is out standing! Emrah is exceptional in taking care of his customers. Ask for him by name and you will be very happy that you did!
The customer care offered by VW of Des Moines is out
The customer care offered by VW of Des Moines is out standing! Emrah is exceptional in taking care of his customers. Ask for him by name and you will be very happy that you did!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! Thank you for the fantastic feedback! We're delighted to hear that Emrah provided outstanding service at Lithia Volkswagen of Des Moines. We appreciate your recommendation and hope to see you again soon!
Absolutely amazing job with the work on my sons 2011 vw
Absolutely amazing job with the work on my sons 2011 vw jetta. So much to work on and they got all wrapped in one day with great communication with me the entire time. Thanks Jontay and the folks at Lithia VW of Des Moines service center. Feel like my son will be safer on the road.
Absolutely amazing job with the work on my sons 2011 vw
Absolutely amazing job with the work on my sons 2011 vw jetta. So much to work on and they got all wrapped in one day with great communication with me the entire time. Thanks Jontay and the folks at Lithia VW of Des Moines service center. Feel like my son will be safer on the road.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're happy to hear that Jontay and our team here at Lithia Volkswagen of Des Moines provided excellent service on your son's VW Jetta. Until next time, safe travels ahead!
Amazing service, staff, dealership, and quality of work.
Amazing service, staff, dealership, and quality of work. Highly recommend. Great pricing too. Friendly employees too.
Amazing service, staff, dealership, and quality of work.
Amazing service, staff, dealership, and quality of work. Highly recommend. Great pricing too. Friendly employees too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi! Thank you for the glowing review! We're delighted to hear that our team at Lithia Volkswagen of Des Moines provided amazing service and great pricing. We appreciate your recommendation and look forward to serving you again in the future!