Reviews
From the beginning to the end of my service.
From the beginning to the end of my service. Jontay and everyone who helped assist me was very professional and great . From the Uber/lift rides and the communication I give them 5 stars
From the beginning to the end of my service.
From the beginning to the end of my service. Jontay and everyone who helped assist me was very professional and great . From the Uber/lift rides and the communication I give them 5 stars
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! Thank you for the fantastic review! We're delighted to hear that Jontay and our team at Lithia Volkswagen of Des Moines provided professional service throughout your visit. We appreciate your support and look forward to assisting you again in the future!
Staffs are polite and accommodated us really well.
Staffs are polite and accommodated us really well. Service was fast and explained everything well.
Staffs are polite and accommodated us really well.
Staffs are polite and accommodated us really well. Service was fast and explained everything well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! Thanks for letting us know that you had a great experience with our team at Lithia Volkswagen of Des Moines. We look forward to seeing you again for more efficient service!
The customer care offered by VW of Des Moines is out
The customer care offered by VW of Des Moines is out standing! Emrah is exceptional in taking care of his customers. Ask for him by name and you will be very happy that you did!
The customer care offered by VW of Des Moines is out
The customer care offered by VW of Des Moines is out standing! Emrah is exceptional in taking care of his customers. Ask for him by name and you will be very happy that you did!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! Thank you for the fantastic feedback! We're delighted to hear that Emrah provided outstanding service at Lithia Volkswagen of Des Moines. We appreciate your recommendation and hope to see you again soon!
Absolutely amazing job with the work on my sons 2011 vw
Absolutely amazing job with the work on my sons 2011 vw jetta. So much to work on and they got all wrapped in one day with great communication with me the entire time. Thanks Jontay and the folks at Lithia VW of Des Moines service center. Feel like my son will be safer on the road.
Absolutely amazing job with the work on my sons 2011 vw
Absolutely amazing job with the work on my sons 2011 vw jetta. So much to work on and they got all wrapped in one day with great communication with me the entire time. Thanks Jontay and the folks at Lithia VW of Des Moines service center. Feel like my son will be safer on the road.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're happy to hear that Jontay and our team here at Lithia Volkswagen of Des Moines provided excellent service on your son's VW Jetta. Until next time, safe travels ahead!
Amazing service, staff, dealership, and quality of work.
Amazing service, staff, dealership, and quality of work. Highly recommend. Great pricing too. Friendly employees too.
Amazing service, staff, dealership, and quality of work.
Amazing service, staff, dealership, and quality of work. Highly recommend. Great pricing too. Friendly employees too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi! Thank you for the glowing review! We're delighted to hear that our team at Lithia Volkswagen of Des Moines provided amazing service and great pricing. We appreciate your recommendation and look forward to serving you again in the future!
Very good service experience.
Very good service experience. Service rep made sure everything was completed, and then followed up to be sure we were happy.
Very good service experience.
Very good service experience. Service rep made sure everything was completed, and then followed up to be sure we were happy.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! We're delighted to hear that our service team at Lithia Volkswagen of Des Moines provided a great experience and thorough follow-up. Thank you for sharing your feedback and come again soon!
I took in for an annual service, oil change.
I took in for an annual service, oil change. Rep told they would top up engine coolant. They did not even top up, coolant is just at min level as before. I am not sure if they really took care of my car and have done all inspections as they said
I took in for an annual service, oil change.
I took in for an annual service, oil change. Rep told they would top up engine coolant. They did not even top up, coolant is just at min level as before. I am not sure if they really took care of my car and have done all inspections as they said
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Srivastava, Thank you for taking the time to leave us a review. I'm sorry to hear about your recent service visit. We strive to ensure all aspects of our services are completed thoroughly, so this feedback is concerning. Please reach out at your convenience so we may discuss this further and work towards a resolution. I would like to improve your satisfaction with us. Thank you, Mark Mears - Fixed Ops Manager - markmears@lithia.com
Please share your contact number to reach out to you directly
Lithia was fast, helpful, and respectful!
Lithia was fast, helpful, and respectful! I’ve always had a great experience whenever I need to bring my car in. Everyone is friendly.
Lithia was fast, helpful, and respectful!
Lithia was fast, helpful, and respectful! I’ve always had a great experience whenever I need to bring my car in. Everyone is friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Erma met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012
I appreciate the professional manner in which the
I appreciate the professional manner in which the employees interact, along with the top drawer level of service. Thank you all!
I appreciate the professional manner in which the
I appreciate the professional manner in which the employees interact, along with the top drawer level of service. Thank you all!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Lithia Volkswagen of Des Moines. Mark, Emrah, and our team appreciate your business and hope to see you again soon! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012
Service was clear, concise and very friendly.
Service was clear, concise and very friendly. A+.. Emrah is always on top of what is needed..
Service was clear, concise and very friendly.
Service was clear, concise and very friendly. A+.. Emrah is always on top of what is needed..
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words for Emrah and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Volkswagen of Des Moines. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012