Reviews
Great service
Dealership has an emphasis on the customer. Great communication of the work that needed to be done. The staff is kind and are very helpful. I was impressed by the cleanliness and ability to help
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your 5 star review. We truly appreciate your business and this feedback. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com
got my car in and out and fixed in no time and shuttled
got my car in and out and fixed in no time and shuttled back to pick up on my schedule
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that Jason was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Volkswagen of Des Moines! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com
Jason was very helpful and listened to my concerns.
Jason was very helpful and listened to my concerns. He tried to get the problem fixed as soon as he could .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Lithia Volkswagen of Des Moines, your feedback and rating mean a lot to us. We're glad to hear that Jason was able to help, and we hope to see you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com
They we easy to work with, very honest and upfront
They we easy to work with, very honest and upfront business. They set expectations early, and followed through on commitments with no follow up needed from me. Loved working with them on the purchase of my dream car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your thoughts on working with our team. Congratulations on your new vehicle! We're glad to hear we delivered such a great experience! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com
$14,000 quote to fix a 13 year old car.
$14,000 quote to fix a 13 year old car. Totally unreasonable. Will never go back. Manager didn't return calls and saw no problem with such an outrageous quote. Are they just trying to sell new cars and plush people to new cars instead of fixing their cars? .
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Liz, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com
My number is 515-491-8638
The service I received was fast and the staff was
The service I received was fast and the staff was professional and friendly. The best service I received was from Majid. He is a value to the company for sure.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Lithia Volkswagen of Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com
I needed to get a second key made for my car actually my
I needed to get a second key made for my car actually my new used car. And they were most helpful if I have any other concerns with my new Volkswagen Tiguan. I will come back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear Linda and our team were able to serve you and demonstrate our commitment to great service. Congratulations on your new Tiguan. If there is anything we can assist you with in the future, please let us know. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com
Mercedes
What a great person you have working for you. She is great. Enjoyed the service. Would have her help me on all my purchases there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Donald, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com
Great Car Buying Experience!
We were interested in a 2013 Highlander and went in to look at it on Memorial Day. We were very happy to see it pulled up before we even got there by our sales person Elvis. He was very professional and courteous to my family! Anando the Sales Manager worked with Elvis and us and made the negotiation part of the deal very easy and left us feeling pleased to do business with them! Anando and Elvis are great guys and we would definitely buy another vehicle from them!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Aaron, for your feedback on your recent visit to Lithia Volkswagen of Des Moines. It's great to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new Highlander! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com
Routine oil change
Due to running late for an oil change I was able still get my vehicle in. Service tech was nice and helpful and text msg was clear and understanding
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to leave us your feedback. We appreciate your business. Please let us know if we can be of any further assistance. We're always happy to help. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com