Reviews
Awesome experience!
Great experience with them. Things went smoother then I could imagine. Would definitely shop there again. Would definitely recommend them to anyone shopping for a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
A very pleasant experience!
A very pleasant experience! Would definitely recommend this dealership to anyone shopping for a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Lithia Volkswagen of Des Moines. Christian and our team appreciate your business and hope to see you again soon!
Bought a VW Tiguan.
Bought a VW Tiguan. Majid and the team at Lithia VW made this process super easy and quick!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your thoughts about your experience with Lithia Volkswagen of Des Moines. We appreciate your business and hope you enjoy your new Tiguan!
Lithia VW One of the greatest experiences on earth
OMG!!! ...you will not find a better vehicle purchasing atmosphere anywhere else! The staff here at Lithia VW is 2nd to none! Bought a beautiful 2019 Jeep Compass for an incredible deal! Far below SRP! They were very clear, thurough and precise throughout the incredibly "short" process! Absolutely no issues! (and if you ever had a problem, they instantly made it theirs! And addressed it in record time! Free oil changes for life too!!! I will certainly be doing business there again and again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Brian, and we look forward to working with you again.
Zero Transparency
I am FURIOUS with the finance department. I found out after the fact that they ran my credit 4 times. I am working hard to rebuild my credit and they have completely screwed me over. I did not authorize FOUR HARD INQUIRIES. Zero Transparency.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Volkswagen
Had a great experience with Brian Baack and Dwayne Hill buying my new Jetta! Everything went smoothly and the customer service was excellent. Car was delivered sooner than anticipated date.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write this review, Maire! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Jetta! All of us at Lithia Volkswagen of Des Moines are glad to have you as a customer.
Had a great experience with Brian Baack and Dwayne Hill
Had a great experience with Brian Baack and Dwayne Hill buying my new Jetta! Everything went smoothly and the customer service was excellent.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review, Marie! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new Jetta, and we thank you for choosing Lithia Volkswagen of Des Moines!
It was clean and they worked hard to get approval for us.
It was clean and they worked hard to get approval for us. The car seems to be great
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
Mayo was a complete professional and wad willing to go
Mayo was a complete professional and wad willing to go out of his way to find what I was looking for. Financial department was exceptional as well. Great experience all around
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your thoughts about your experience with Lithia Volkswagen of Des Moines. We appreciate your business and hope to see you again soon!
Wonderful experience, everyone was super friendly and
Wonderful experience, everyone was super friendly and communicative. I felt supported throughout the entire process! Love the car too!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback on your recent visit to Lithia Volkswagen of Des Moines. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!