Reviews
I had been looking for a new vehicle for quite a while.
I had been looking for a new vehicle for quite a while. Had to been to a larger dealership out of town and was not treated well. Went in to see Doug to test drive a GMC Terrain. There was never any pressure nor did I feel like I was wasting his time. Came back the next day and decided on a Terrain, the process was the easiest I have ever had purchasing a vehicle. I would highly recommend Doug and the Lauterbach team when buying a vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We had a good experience at Lautenbach in Newton.
We had a good experience at Lautenbach in Newton. They had what we wanted and we enjoyed working with sales, finance and the owner who even went out of his way to have mats delivered to us. Great people, and thankful for the respect we were given.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I can't thank Doug Cupples and Lauterbach enough for a
I can't thank Doug Cupples and Lauterbach enough for a great experience, it was definitely worth the drive! I love my car and they were easy to work with and accommodating!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great dealership, they know how to deliver a great
Great dealership, they know how to deliver a great customer experience. They were extremely responsive to our used car needs, and were ready for us when we arrived. Everyone we interacted with was super friendly and knowledgeable. I have bought several vehicles over the past 4 years, and this dealership was far beyond all of the others in delivering a great customer experience. Give they a try, I was happy I made the drive from the Des Moines area. It was well worth it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sales
Love all the staff, from my salesman up to the owner. They k w what I wanted and made it happen. Thank you to the Lauterbach family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I found my new family run dealership.
Just got my 2024 3500HD. Looks great. They had everything ready and Brian went through everything with us. It all went simple. Everyone was so friendly. No pressure. I'll go back again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Dealership
I have been buying cars at Lauterbachs for over 20 years. What I like the most about dealing with them is they do not high pressure you. I have always been treated fairly by Dean, Jason, Ken, Brian, Joe andJeff. I always have all my maintenance done there also.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Worth the drive!!
I can't praise this dealership enough. They were so accommodating, courteous, patient, gracious, genuine, fair, and not pushy. I wouldn't hesitate to recommend Lauterback.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience!
I just purchased a used Buick Envision here! The experience was top notched! From my initial contact with Brian, to the test drive and deal, to the financial department and the final drive off the lot, it was the easiest and most efficient purchase of a vehicle that we have ever had. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lauterbach best place to look for your car!
Very good example of a good dealership. The only Dealership I trust in getting a car. Thank you Brian for taking your time and in letting me know how to proceed on with this new second hand car!!! A great place to shop for your car and the only place. Thank-You.
- Customer service —
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase