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The service department/advisors at Norm Reeves Honda West Covina are very professional and are very helpful and informative! Trinity explained everything... I needed for my vehicle and was not pressured into getting service not needed. Time waited was right inline with estimated promise time!
I came in to fix my A/C compressor two months ago. Since the dealership did not have the parts in stock, they told me they would call me back ASAP and... put the part under urgent order. Throughout the wait time of two months, Mr. Sanchez stayed in contact with me giving me monthly updates. When it was available, he helped me schedule an appointment the morning after and fixed it immediately. I appreciated his friendliness and constant care for his customers. Even though there are other dealerships near me, I would be more than happy to drive a little further to work with Mr. Sanchez again!
Thanks for taking the time to give us a 5-star rating and positive review about Mr. Sanchez!
Norm Reeves Honda has been great since I bought my car there about two years ago. This time around, Samuel “Sam” TUNG assisted us. Great customer service... and communication! It's was great. The shuttle service and driver was also great! They are up front about costs. I didn’t work with Joseph H. But it didn’t give me the option to put something else below.
We appreciate the 5 star rating and positive feedback, Nabrina!
Joshua was friendly and informative about the service that would be completed on my car and reviewed the suggestions for my future visit. Great customer... service. Thank you.
Thank you for the 5-stars and great review about Joshua, Kimberly!
Jesse, Samuel and Abraham were all great, and made buying our new car a comfortable and fun experience. They were all very knowledgeable, professional... and friendly. We got a good deal on the exact car we wanted. Would definitely recommend Norm Reeves Honda. Thanks to all of you!
Comfortable service. Reasonable price. Professional advised. I will recommend my friends to buy their new car. I will come back to buy my another new... car soon.
We appreciate the 5-star rating and positive feedback, Angela!
Great customer service. Clean. Always helpful. Always explains into detail what is being done with the car. Never feel taken advantage of. Always dressed... in professional manner
Thank you for the 5-stars and great review, Brandi!
Great customer service, communication was appreciated, and super friendly assistance from Josh Martinez. Josh was friendly from the get go with humor and... shared with the possible cost with a clear explanation
We appreciate the 5-star rating and positive feedback about John, Roni!
Overall good. Repair tech left part of the air intake loose (sloppy work). The manager had to fix it. Advisor was very helpful and knowledgeable.
We really appreciate this great review and positive rating, John!
Quick agreed to purchase with no sale pressure. Less than 2.5 hours from entrance to exist which includes test driving, financing and getting the car... all programmed to our own specs before driving out.
We appreciate the 5-star rating and positive feedback, JC!