Norm Reeves Honda Superstore - West Covina

New 888-215-0831 Dealer Website
Used 800-296-4896 Email Dealer
Service 888-289-5182

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Reviews

Average Ratings

4.6
Average based on 37 reviews
  • Very happy with our 2016 Civic LX

    we're very happy with our new car, our third car we've bought from Norm Reeves Honda. Louis Mesquita (fleet sales/Costco) was very helpful. He kno...

    Dealer Response

    Great to hear! Thanks for sharing, Maggie. You can always count on us. On behalf of the entire Norm Reeves Honda West Covina, congratulations on H...


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    we're very happy with our new car, our third car we've bought from Norm Reeves Honda. Louis Mesquita (fleet sales/Costco) was very helpful. He knows his stuff. Mauricio Trelles (Finance Man.) was also very helpful. The over all process was excellent. We'll see you for our fourth, L.O.L. Maggie L.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Great to hear! Thanks for sharing, Maggie. You can always count on us. On behalf of the entire Norm Reeves Honda West Covina, congratulations on Honda #3 - see you again down the road! Here's to many fun miles ahead.


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  • Good experience

    Really good experience, very comfortable atmosphere. I will be back.

    Dealer Response

    Love to hear it, Maguirre! Thanks for sharing the 5-star feedback. Glad to hear you had a great experience shopping the West Covina team - you can...


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    Really good experience, very comfortable atmosphere. I will be back.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Love to hear it, Maguirre! Thanks for sharing the 5-star feedback. Glad to hear you had a great experience shopping the West Covina team - you can always count on us!


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  • New Honda 2016

    This was my first purchase of a new vehicle. They had excellent service, helped me right away. They knew exactly what I was looking for and got m...

    Dealer Response

    Great to hear, Gabe! Glad you had a 5-star visit shopping with us. On behalf of the entire Norm Reeves Honda West Covina team - congratulations! H...


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    This was my first purchase of a new vehicle. They had excellent service, helped me right away. They knew exactly what I was looking for and got me out of there with a new set of keys pretty fast.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Great to hear, Gabe! Glad you had a 5-star visit shopping with us. On behalf of the entire Norm Reeves Honda West Covina team - congratulations! Here's to many smooth miles ahead - you can always count on us.


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  • Norm Reeves Honda West Covina

    I had a great experience at Norm Reeves Honda in West Covina. The sales rep Manual Alonzo made my firs time car buying experience very easy. He ...

    Dealer Response

    Awesome to hear! Thanks for shopping with Manuel and the Honda West Covina team. Appreciate you taking the time to share the 5-star feedback - you...


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    I had a great experience at Norm Reeves Honda in West Covina. The sales rep Manual Alonzo made my firs time car buying experience very easy. He answered all my questions and was very patient. I got a great deal on the car I really wanted. I definitely recommend Manual Alonzo for your next Honda car purchase.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Awesome to hear! Thanks for shopping with Manuel and the Honda West Covina team. Appreciate you taking the time to share the 5-star feedback - you can always count on us. Hope to see you again down the road.


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  • Since ppl think buying cars is a nightmare, why...

    Let me start off by asking since a lot of people think buying cars is a nightmare, why are most reviews positive? Reading all great reviews for No...

    Dealer Response

    Hi Dave - Again, I am sorry to hear about this. I apologize on behalf of our team for this experience and would like to work to resolve this. If y...


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    Let me start off by asking since a lot of people think buying cars is a nightmare, why are most reviews positive? Reading all great reviews for Norm Reeves Honda WC, you know more people are trusting online reviews more than ever. Is it not common to find "errors" in paperwork or problems with a new car after you've driven off the lot any more? Is it just me, or does anyone else also think that do business owners ever try to game the system and rating websites giving consumers a false perception of the business where they are about to spend their money? A study shows:15% to 30% of online reviews are fake. Per spokeswoman Rachel Walker, tainted reviews are prompting Yelp to investigate those it suspects are gaming the system. Once I get beyond the rating review, the experience Norm Reeves Honda WC provides to me matters a great deal... Called Norm Reeves Honda WC and talked to the car salesman, Jademine Kao, about a Civic deal. If you price matches another dealership, including floor mats, touch up paint, and aftermarket alarm, I'll buy from you today. I texted Jademine a copy of a deal worksheet from the other dealership and a copy of previous purchase of 2014 Accord sale contract so he would take me seriously (can't figure out how to attach screen shot photos to my review on this site). My salesman seemed honest and really wanted the deal. I thought this latest car buying experience was different.The transaction can be enjoyable. However... Jademine never really helped me when I noticed floor mats were missing, a floor mat retention clip broken, aftermarket car alarm is disconnected, and my touch up paint after the sale. Jademine didn't like to use text before the sale. He texted me and asked the part department rep Raymond to help me after the sale. Raymond asked me to pay for floor mat retention clip and floor mat set. I have a real issue about after signing the contract that certain things we had agreed upon were left out of the contract. Be careful don't let this happen to you. There is absolutely zero harm not making this dealer is your first choice when it comes to buying -- it may keep more of your hard-earned money and save you some frustration later. What my salesman did to me, he will do to you too. Is everyone happy at Norm Reeves Honda WC but me? Is it just me, or does anyone else also think that the car salesperson would ignore you when you have problems after the sale?

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    Hi Dave - Again, I am sorry to hear about this. I apologize on behalf of our team for this experience and would like to work to resolve this. If you'd like, you can contact me at mhuynh@normreeveswc.com / 626-756-3838. Thank you. - Maurice Huynh.


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  • Helpful honda west covina

    First time buyer of honda, very helpful and made my experience there easy. sales ryan idea understood my needs and made it possible to my liking. ...

    Dealer Response

    Thanks for sharing, Angel - we appreciate the 5-star feedback. On behalf of the entire West Covina team, we'd like to say congratulations on your ...


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    First time buyer of honda, very helpful and made my experience there easy. sales ryan idea understood my needs and made it possible to my liking. definite honda member for sure at the west covina honda.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for sharing, Angel - we appreciate the 5-star feedback. On behalf of the entire West Covina team, we'd like to say congratulations on your new Honda - here's to many smooth miles ahead. Hope to see you again down the road.


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  • Richard is a great sales ! Highly Recommended!

    Richard is a great sales who helped me negotiated a great deal on my 2016 Red Honda Civic Ex! Highly Recommended!

    Dealer Response

    Thanks for sharing the great feedback. On behalf of Richard and the entire team - we appreciate you shopping with Norm Reeves West Covina. Congrat...


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    Richard is a great sales who helped me negotiated a great deal on my 2016 Red Honda Civic Ex! Highly Recommended!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for sharing the great feedback. On behalf of Richard and the entire team - we appreciate you shopping with Norm Reeves West Covina. Congratulations on your new Honda Civic - glad to hear you are loving it! Hope to see you again - you can always count on us.


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  • Great Service

    Was Helped y Richard Yim, Helped me though a speedy purchase and a good gave me a great deal. Would recommend to anyone looking to get an affordab...

    Dealer Response

    Great to hear, Erick! Thanks for sharing the 5-star feedback - we're glad you enjoyed your experience at Norm Reeves Honda West Covina. Congratula...


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    Was Helped y Richard Yim, Helped me though a speedy purchase and a good gave me a great deal. Would recommend to anyone looking to get an affordable deal on a new car.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Great to hear, Erick! Thanks for sharing the 5-star feedback - we're glad you enjoyed your experience at Norm Reeves Honda West Covina. Congratulations on your new ride & we hope to see you again down the road.


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  • Norm Reeves Honda West Covina

    Great service, friendly staff and even brought the new car to me. Knowledgeable salesman.Friendly staff Ready to fulfill your every need.

    Dealer Response

    Thanks so much for the great feedback, Nino. We are so glad to hear you had a 5 star experience at Norm Reeves West Covina! Congrats on your new r...


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    Great service, friendly staff and even brought the new car to me. Knowledgeable salesman.Friendly staff Ready to fulfill your every need.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the great feedback, Nino. We are so glad to hear you had a 5 star experience at Norm Reeves West Covina! Congrats on your new ride.


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  • Every car purchase should be this easy!

    Let me start off by saying Danny V. at Norm Reeves is the man! My purchase experience was an absolute 180° from what I always prepare myself for b...

    Dealer Response

    Hi Joel, wow, thank you for your kind words, we truly appreciate it. We're so happy you enjoyed your time at the dealership and that Danny and Joh...


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    Let me start off by saying Danny V. at Norm Reeves is the man! My purchase experience was an absolute 180° from what I always prepare myself for buying a car and from what I experienced earlier in the week with other Honda dealerships in my area. From the moment Danny called me to tell me he had the EXACT car I was looking for and assured me that the deal he was going to give me was 100% the final price he would give me once I got there, to him waving us goodbye at the end of the night as he stayed behind for hours after he was done to make sure we were taken care of, this dude was ON POINT. Throughout the entire process, Danny V. told me there was no funny business, but I kept my guard up because let's face it, that's the usual line at a car dealership. Much to my shagrin, Danny kept his word the whole time. Read on for the dirty details, or skip to the end for the happy ending. We arrived at the dealership (later than we said we would be because I'm late to everything) and he was outside in like 40° weather waiting to greet us. He had the car ready to go and was eager to show me it was just as he had promised and even tried to hand me the keys right away. Reluctantly, I wanted to discuss the numbers before accepting with open palms just yet... Danny remained cool as a cucumber through each step that I took with him with caution as I kept my guard up; he kept a monk's patience as I met everything he said with twice as many questions. As we discussed numbers, EVERYTHING was exactly what as he said over the phone. I was still in disbelief and waiting for the "gotcha". Next thing I know, I'm in the office with the F&I manager John V. as he happily walked us through our contract and very patiently and with no pressure talked to us about the helpful dealer services we could add to our purchase. Here we were, keeping this man after hours, and he had nothing but a positive attitude and very little contest to my stubborn skepticism. Once we wrapped up with financing, we were met once again with Danny and he showed us around the car, help us get everything set up and gave us his contact information should we have any other questions about our car. It was done. I had my car, at the price we had agreed on, in the condition we had agreed on, with ZERO hassle throughout the whole thing. What the heck had just happened?! Awesomeness had just happened and I have no other explanation for it aside from when Danny V and the guys at Norm Reeves say they don't play those tiresome dealership games, they're true to their word. I'll end with this - Norm Reeves Honda was about a 45 minute drive for us, but we had tried our local Honda dealers in our area earlier in the week, and got lied to, stood up, or just met without the right inventory. I was really hoping I wouldn't drive all the way out to Norm Reeves for the same dance, and thankfully I didn't! Thanks Danny, I'm still sure that most car dealerships are still out to get the best of me, but you really turned our world upside down on the verdict with regards to Norm Reeves. You rock!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Joel, wow, thank you for your kind words, we truly appreciate it. We're so happy you enjoyed your time at the dealership and that Danny and John were so helpful. Check us out on Facebook and Google+ to stay in touch! If you need anything in the future, please come back and see us again!


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