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Norm Reeves Honda Superstore - West Covina

(1,333 reviews)
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

Reviews

(1,333 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Honda Superstore - West Covina from DealerRater.

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Randy our sales person contacted me before I showed .

Randy our sales person contacted me before I showed . He made sure my two cars i wanted to test drive were ready. I felt he did a good job with no pressure sales. He was very informated and we were able to make a good deal. I've had 5 Rhonda's total through the years. I'm a Honda Girl for sure!! Moe did the financial part he was very professional yet he felt like a friend . From the time I walked in to the time I walked out I was never stressed or pressured. All friendly happy people that work there.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Denise, we're so happy to be your go-to place for all things Honda! We're glad you're a Honda Girl, because we're a Honda Team, sharing your love for this amazing brand. We'll be here whenever you need us - please check out our service offerings, too.

West Covina Honda helped out with every step on our

West Covina Honda helped out with every step on our purchase including full detail on vehicle couldn’t ask for more

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We couldn't ask for more in a review, Michael! What a pleasure it was to help you every step of the way! Thank you so much, and we hope that we'll be lucky enough to assist you again in the future. Please check out our Express Service, too, if you ever need a quick maintenance task completed.

I bought a 2024 Honda CRV on March 21, 2025.

I bought a 2024 Honda CRV on March 21, 2025. David Ochoa quickly responded to my inquiry and set up a test drive. He also showed me other CRV Hybrids, which helped me decide immediately. The purchase process was smooth, and Jacob with the finance team was very helpful. I highly recommend David and Norm Reeves Honda West Covina to friends and family.

Rating breakdown (out of 5):
  • Customer service
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your Honda CR-V! We're delighted that David gave you plenty of options and made the experience smooth, while Jacob offered a pleasant financing journey. If you need anything, such as help with Apple CarPlay® Setup, we are here for you!

Alicia our Sales Lady was really great.

Alicia our Sales Lady was really great. She was open and honest answering all the questions we had about the car. The Finance Manager was great as well. He explained everything and if I didn't understand, he would clarify. All and all a great experience there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We wish you many happy travels in your new-to-you Honda! It makes us so proud to know that Alicia and our Finance Manager went through every step and explained anything you needed clarified. Thanks for putting your trust in us, and enjoy your ride! We hope to see you at your first service appointment.

Had a good experience in buying the car – I really

Had a good experience in buying the car – I really thought Jason the salesman from the Internet was excellent to work with.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Honda! We’re confident that the Honda you chose will serve you well for years and miles to come. We look forward to seeing you again for your first maintenance appointment. Thanks so much!

The very best.

The very best. Norm Reeves Honda was outstanding. Their professionalism, their courtesy was exceptional.. We highly recommend Norm Reeves Honda for any new car or used car purchase. Exceptional 👍👍👍👍👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We’re so happy you’re loving your like-new Acura, Diana! If you ever need anything or want to share your driving stories, we’d love to hear from you. Thanks so much! Will we see you for your first service appointment? We hope so!

Friendly and courteous salesman, willing to negotiate a

Friendly and courteous salesman, willing to negotiate a fair price. Clean and safe environment. Great service overall.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Anything can be negotiated, right? We're pleased that your car-buying experience met up to your expectations. We wish you the best of luck, and hope that we'll see you at your first service appointment, which you can make online. Thank you!

Both the sales associate Jason and finance Miguel were

Both the sales associate Jason and finance Miguel were excellent, got the deal and paperwork done in no time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Honda! It sounds like Jason and Miguel escorted you quickly and efficiently through the process. If you want to add accessories and have any questions about specific features, please let us know. Thank you!

Great place!

Great place! Fast, efficient, and customer focused. Grateful for them and their knowledge. Highly recommend!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We wish you many happy travels in your new-to-you Honda, Anthony! We're glad that you felt that all your needs were met. Once you're ready for a service appointment, you may schedule it online or give us a call. Thank you!

The Service Manager Octavio Cortez is terrible.

The Service Manager Octavio Cortez is terrible. He is rude, obnoxious and awful. Do yourself a favor and do not have your car serviced here. I know I will never be back!

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello Terry, We're disappointed to read that your service experience hasn't been up to your expectations. Since we value customer feedback, we'd like to learn what contributed to your disatisfaction with your service visit besides your dealings with our Service Manager. Your feedback will help us to improve our services. Please reach out to our General Sales Manager, David Warren at David.warren@normreeves.com. Thank you.