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Norm Reeves Honda Superstore - West Covina

(1,333 reviews)
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

Reviews

(1,333 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Honda Superstore - West Covina from DealerRater.

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i was very happy with my experience at Norm Reeves.

i was very happy with my experience at Norm Reeves. i did come prepared and it made things pretty easy. the people there were really nice, professional and efficient. it had been decades since i'd bought a car and they made it less stressful. thanks!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

With your preparation and our expert team, this was the perfect match! Our entire team is happy to help whenever you need us. Congrats on your first new car purchase in a long time! We hope you're as excited as we are!

Rudy gave us a test drive a few weeks ago.

Rudy gave us a test drive a few weeks ago. He followed up professionally but without pressure as we checked out other options. A few weeks later when I reached out to him with exactly what we were looking for and a best price to beat he quickly found the car and met the price I was looking for. Thanks Rudy, and sales manager Chris, for a job well done.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Honda! Rudy did an excellent job in letting you figure out what option was best for you. We're thrilled that you came to your own conclusion, and you bought your car at a comfortable price point. Thanks for giving us your business, and should you need anything else, please feel free to reach out!

I like that you guys had so many options in cars and

I like that you guys had so many options in cars and suvs.. Jason fang was very helpful.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We want our customers to have a wide selection to choose from, Frank, and we're glad that you found your new Honda within our inventory! Congratulations, and we're delighted that Jason could be such a great help to you. Thank you, and we look forward to serving you in the future!

Very professional, very attentive, very friendly to

Very professional, very attentive, very friendly to people, is an excellent sales manager, must give a five-star rating!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are happy to hear about your 5-star experience! It's important to us that every customer is treated politely and given the help they need, so we hope everyone has the amazing experience you did. Thank you!

This was my first time buying a new car and the process

This was my first time buying a new car and the process was super simple and i ended up leaving with the car i really wanted

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congrats on your first car! How exciting! It was a pleasure to work with you and we hope you enjoy your vehicle.

I was in and out quick, because I was paying in cash.

I was in and out quick, because I was paying in cash. Richard Kim was great and efficient. The only reason for the low score is because the gas light came on on my way home, so I didn't even have enough to get home.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new-to-you Toyota, Christy! We appreciate you letting us know about the gas light turning on, and we understand your frustration and apologize for the inconvenience. Thanks also for your compliments for Richard! Please let us know what we can do for you next time.

Jimmy was beyond great, kept his word on giving us the

Jimmy was beyond great, kept his word on giving us the lowest price, even lowered the price another $1,000 to make the dealership even better. Would buy my next vehicle from jimmy.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

That's awesome that Jimmy was looking out for you when it came to your new Honda, Vince! Thanks for sharing, and we will pass on your kind words to him. See you next time for service, and congratulations!

Jason was awesome and made the process of buying a new

Jason was awesome and made the process of buying a new car easy. The whole staff was amazing

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Honda! We're pleased that Jason made the process easy and rewarding. Thank you, and please let us know when you may need a service appointment.

Had an amazing experience at this dealership.

Had an amazing experience at this dealership. Mr. Jason Fang helped me purchase a used 2022 Honda Civic that day. He provided a great test drive and negotiated a good price for the car. Mr. Andrew Brown, the finance manager, was also helpful and informative. I was pleased with all the information he shared and even recommended the dealership to my aunt. Overall, it was a 10/10 experience

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

We will reciprocate with a 10/10 rating for your review, Jared! Thanks for sharing your experience in purchasing your new-to-you 2022 Honda Civic. We hope you enjoy the ride in this bestselling car and will be happy to share this review with Jason and Andrew. We appreciate you recommending our dealership to your aunt and will be thrilled to help you or your aunt any time in the future!

Johnny was so helpfull with getting me into my new car i

Johnny was so helpfull with getting me into my new car i had such a great experience shopping and purchasing from this dealership. I was a recommendation from my brofriend who bought his car there and they definitely did not let me down.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Honda, Kristen! We're thrilled that Johnny could get you behind the wheel and that you had such a great experience. Thanks to your boyfriend for referring you to us, and thank you for your business! See you in the future for service.