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Norm Reeves Honda Superstore - West Covina

(1,337 reviews)
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

Reviews

(1,337 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Honda Superstore - West Covina from DealerRater.

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Jason is a friendly person, he is very knowledgeable, he

Jason is a friendly person, he is very knowledgeable, he got the car ready when I got there, everything is going super quick

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Jason is a great addition to our team, and we're glad you agree! We hope you enjoy your new Honda just as much- our crew is here for you any time you need us!

I’ve bought my Hondas from him and will continue to

I’ve bought my Hondas from him and will continue to because he has always possessed a customers-first approach to sales. Jimmy works for you period. Norm Reeves is lucky to have him because he adds value to the dealership by keeping customers coming back! Ask for him!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Hi Lewis, and thank you for writing this awesome review! We're thrilled to hear that Jimmy and the rest of the team made sure you got exactly what you needed during your time here. If there is anything else you need, reach out and let us know!

Kunaal, Dave and Moe have made this a nice purchase

Kunaal, Dave and Moe have made this a nice purchase experience. Kunaal could not have been more courteous, knowledgeable and personal. Thank you Mr K! Thank you gentlemen!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Our entire team appreciates your kind words! We thrive on great feedback like yours. Whenever you need our team, we'll be glad to help!

This dealership has lots of selections for cars with

This dealership has lots of selections for cars with friendly services. The salesman was patient and helpful!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad you enjoyed our selection! We have Honda vehicles for every lifestyle, and our friendly professionals are always happy to help guide you to a great one. Do you have any big plans for a road trip in your new ride? Tell us all about it!

i was very happy with my experience at Norm Reeves.

i was very happy with my experience at Norm Reeves. i did come prepared and it made things pretty easy. the people there were really nice, professional and efficient. it had been decades since i'd bought a car and they made it less stressful. thanks!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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Dealer response

With your preparation and our expert team, this was the perfect match! Our entire team is happy to help whenever you need us. Congrats on your first new car purchase in a long time! We hope you're as excited as we are!

Rudy gave us a test drive a few weeks ago.

Rudy gave us a test drive a few weeks ago. He followed up professionally but without pressure as we checked out other options. A few weeks later when I reached out to him with exactly what we were looking for and a best price to beat he quickly found the car and met the price I was looking for. Thanks Rudy, and sales manager Chris, for a job well done.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Honda! Rudy did an excellent job in letting you figure out what option was best for you. We're thrilled that you came to your own conclusion, and you bought your car at a comfortable price point. Thanks for giving us your business, and should you need anything else, please feel free to reach out!

I like that you guys had so many options in cars and

I like that you guys had so many options in cars and suvs.. Jason fang was very helpful.

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  • Overall experience 5.0
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Dealer response

We want our customers to have a wide selection to choose from, Frank, and we're glad that you found your new Honda within our inventory! Congratulations, and we're delighted that Jason could be such a great help to you. Thank you, and we look forward to serving you in the future!

Very professional, very attentive, very friendly to

Very professional, very attentive, very friendly to people, is an excellent sales manager, must give a five-star rating!

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  • Overall experience 5.0
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Dealer response

We are happy to hear about your 5-star experience! It's important to us that every customer is treated politely and given the help they need, so we hope everyone has the amazing experience you did. Thank you!

This was my first time buying a new car and the process

This was my first time buying a new car and the process was super simple and i ended up leaving with the car i really wanted

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  • Overall experience 5.0
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Dealer response

Congrats on your first car! How exciting! It was a pleasure to work with you and we hope you enjoy your vehicle.

Jimmy was beyond great, kept his word on giving us the

Jimmy was beyond great, kept his word on giving us the lowest price, even lowered the price another $1,000 to make the dealership even better. Would buy my next vehicle from jimmy.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

That's awesome that Jimmy was looking out for you when it came to your new Honda, Vince! Thanks for sharing, and we will pass on your kind words to him. See you next time for service, and congratulations!