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Norm Reeves Honda Superstore - West Covina

(1,334 reviews)
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

Reviews

(1,334 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Honda Superstore - West Covina from DealerRater.

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I was listened to as far as my needs.

I was listened to as far as my needs. I’m very happy with my HRV, trade-in and price.

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  • Overall experience 5.0
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  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We wish you the very best with your new Honda HR-V, Lina! We're pleased, too, that your trade-in transaction went so well. Thank you, and we look forward to seeing you again!

I had a pleasant experience as it was quick and

I had a pleasant experience as it was quick and efficient. Car was clean and delivery was good.

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  • Overall experience 5.0
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Dealer response

We're happy that we could celebrate you getting a new Honda, Alan! Thanks for giving us your business, and we hope to see you in the future.

They help me to the very end and got my the van i wanted.

They help me to the very end and got my the van i wanted. Thank you

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Honda van, Sam! We're happy that you received the help that you needed to make the right decision. We look forward to seeing you again at your next appointment. Thank you!

Knowledge of all vehicles , very patient and

Knowledge of all vehicles , very patient and understanding of what vehicle fit my needs as a client .

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  • Overall experience 5.0
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Dealer response

Thank you for your kind words! We're thrilled to hear that our team was patient and helped you find the perfect vehicle for your needs.

Jimmy Tang did a great job to answer my questions, and

Jimmy Tang did a great job to answer my questions, and helped me with delivery of my new as well as trade-in cars from/ to dealer.

Rating breakdown (out of 5):
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  • Overall experience 4.0
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Dealer response

Thank you for sharing your experience! We're delighted to hear that Jimmy was able to assist you so effectively.

It was a great experience.

It was a great experience. Marcus was knowledgable, friendly, and most importantly not pushy. And in finance, Amer was pleasant and friendly. I'm happy with my purchase at Norm Reeves @ W.C.! Thanks.

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  • Overall experience 5.0
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Dealer response

Thank you for taking the time to leave us this feedback. We are so pleased to see you had a 5-star experience with Marcus and Amer at our dealership. We look forward to seeing you again in the future. Take care!

Jimmy was very easy to interact with.

Jimmy was very easy to interact with. He doesn’t act like a salesman. He listened to what I wanted and made every effort to help me find what I was looking for. Everyone at the dealership was very nice and helpful. This was my second purchase from Norm Reeves Honda. I bought an Accord there 3 years ago and my experience was the same then which is why I returned. If you’re Looking for a Honda and want an easy, low pressure experience, I recommend Norm Reeves and Jimmy.

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  • Overall experience 5.0
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Dealer response

Thank you for your loyalty and kind words, we appreciate your trust in us and Jimmy. Enjoy your new Honda Accord!

It was the best car buying experiences I have ever had.

It was the best car buying experiences I have ever had. Everyone I dealt with was very courteous and helpful. I really appreciated how easy and painless it was. Excellent customer service and very friendly. Would definitely recommend this dealership to family and friends.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are very happy to hear this! We always want to give our customers the best experience possible and are so glad that was the case for you. Thank you for this feedback and have a great day!

Armando was great helping us out when purchasing a car.

Armando was great helping us out when purchasing a car. Extremely helpful and always nice when helping us out. We also had a great talk

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  • Overall experience 5.0
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Dealer response

Thank you for sharing your positive experience with Armando! We're thrilled to hear that he was extremely helpful, nice, and enjoyable to talk to during your car purchase!

It was a real pleasure to work John Gomez and Maurice

It was a real pleasure to work John Gomez and Maurice (the finance person, sorry can't remember his last name). I knew exactly what I was looking for, John brought out the vehicle and was very knowledgeable about the car and financing options. The dealership met the CarMax office on my trade-in. It was the easiest car buying experience I've ever had.

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  • Overall experience 5.0
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Dealer response

Thank you for sharing your wonderful experience with John and Maurice! We're delighted to hear that they made your car buying process so smooth and easy. It's great to know that we could meet your expectations on the trade-in and provide the knowledge you needed. Enjoy your new vehicle!