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Norm Reeves Honda Superstore - West Covina

(1,333 reviews)
2024 consumer dealer award
View 3 awards
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award

Reviews

(1,333 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Honda Superstore - West Covina from DealerRater.

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Accord purchase

The purchase of the vehicle was quicker than my prior purchases; all sales should be that hassle free, The only way a customer will recommend friend or come back to a car dealer is that if they believe that they receive a good price without having to work for it. People do compare prices with purchase may by friends and family, if they later hear that someone else got a better price, that customer will not come back. Anyways, I hope my future dealings with Norm Reeves can just be that simply.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We really appreciate the great review and 5 star- rating, James!!

I had a positive experience and would recommend this...

I had a positive experience and would recommend this place. I live in Hacienda and take the extra drive just to come here for service when there are closer options.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for the great review and 5 stars, Rob!

I experienced a significant issue with my truck....

I experienced a significant issue with my truck. Unfortunately, its a consistent area of grief. This dealership service team makes a good effort to resolve the problem regardless. Keep up the good work!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share about your experience at our dealership!

I had a great experience. John Gomez helped me throughout...

I had a great experience. John Gomez helped me throughout the whole process and helped me find my perfect car. I will be back again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and 5 stars!

First time we are so happy because professional n...

First time we are so happy because professional n accommodating n but Not happy up to this time NO PLATES NOR LICENSE REGISTRATION OR STICKER

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi, we are concerned to hear this and would like to talk more about this with you. Please give our Sales Manager, Jesse Mischner, a call at 626-756-3838.

Excellent

Visit was excellent prices very reasonable and courteous service, vehicle was delivered on time, Brian explained the service process in detail, I'm a satisfied customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to share about your experience with Brian and the 5-star rating!

30000 maintenance

Very good service and polite professional I drop my car and the wait wasn’t long at all and all my questions where answered thanks for your service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Thanks for taking the time to share about your experience and the 5-star rating, Juany!

Thank you for the best experience I’ve had at a Honda...

Thank you for the best experience I’ve had at a Honda dealership in a long time. Excellent customer service by my advisor Paul. Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review and 5 stars!

Joseph was professional, knowledgeable, and most of all...

Joseph was professional, knowledgeable, and most of all accommodating during our recent service. Thanks again for the awesome, expedited experience especially when it came to making sure we had everything situated so my wife was able to retrieve the car without any hassle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We really appreciate you sharing this great feedback about Joseph! Thanks for the 5-star rating!

Went in to have a few services done. Valentin Frausto was...

Went in to have a few services done. Valentin Frausto was the rep that assisted me. He answered my questions/concerns without issue and straight to the point. Service was great .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We truly appreciate the 5 star- rating and awesome feedback, Steph!