Norm Reeves Honda Superstore - West Covina

Had my car serviced last Sat. It cost me almost $400. I also asked for the tires to be checked because the tire pressure light contined to turn on, even after I filled tires with air. After waiting 3 hours, I was told everything was fine, no nails in tires and they were corrected to 32psi. This morning the light turned on again. I took it to Honda in West Covina and their mechanic told me 3 tires were overinflated and one has a 20psi? He said I might need a new tire and pointed to tread. I told him car was just serviced days ago and showed him the report I was given that tread on tires was fine. He said it would be a long wait to check my tires. I spoke to 2 service technicians and asked why was I told last Sat my tires were checked, tire pressure corrected, and there were no nails in my tires yet today I find out the opposite? They tried to tell me tire pressure fluctuates, but to the point where they are overinflated and one goes from a 32psi to 20psi? I didn't touch the tires since it was serviced. The service technicians were rude and unwilling to resolve this, even though it was clear my tires hadn't been checked when I brought it in. Now I wonder if they even did the alignment they suggested? I ended up taking my car to a little tire shop in La Puente. They found a nail in the tire and patched it for $15. I had been a regular at Honda in West Covina, but never again will I take my car or my wife's car here to be serviced.

Would give zero stars if i could. Took my vehicle in for a wheel stud replacement, something I've done in less than an hour, and its taking them almost 24 hours to get it done. Cost for this "service" is close to $500! Cost of the stud: $8.

The dealership is very accessible and clean and spacious. Withe the current trend of social distancing, it gave us ample space It provides a very accurate and excellent service. The crew and staff were courteous and helpful. Thank you for that great experience!

Brandon (the service provider) was Great ! He is always super knowledgeable, patient, informative, courteous, and helpful. I will always bring my car to this location for service.

Great, easy service. Louis was great made it very easy and comfortable, very knowledgeable about the company and the transition. Again great service Thank you

Had a great experience!! - Tod and Robert were a lot of help. They helped me find the exact car I was looking for, and was able to drive off the lot with what I feel is an awesome choice.

Got a great deal . I was in and out with my new Honda Civic . Will be happy to refer family and friends . Cristian was very helpful.

For the past 5 years or so that I'm dealing with Trinity (Service writer), she had been consistently awesome in every aspect of customer care!

I honestly have never experienced a better car buying experience, eaman & sammy went out their way above and beyond they really went the extra mile and got me in a new car, definetly worth it ! Even with two repos they were able to get me in a car possibilities are endless at norm Reeves honda

My car took longer than anticipated to service. My service rep offered car rental for free. Their service and communication at this place is top notch.