Reviews
Overall top notch.
Overall top notch. Had delays getting oil leak repaired. Frustrated with repair delays and so far good repair. Sales staff was very good. I got extra help getting 2024 certified.
Overall top notch.
Overall top notch. Had delays getting oil leak repaired. Frustrated with repair delays and so far good repair. Sales staff was very good. I got extra help getting 2024 certified.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Alberto was great helped me ship my truck to Long Island.
Alberto was great helped me ship my truck to Long Island. Bought truck from pictures. Truck was just like pictures. Thanks again.
Alberto was great helped me ship my truck to Long Island.
Alberto was great helped me ship my truck to Long Island. Bought truck from pictures. Truck was just like pictures. Thanks again.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Pete, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
Very rude pre-owned sales manager by fars and I was not
Very rude pre-owned sales manager by fars and I was not impressed by his behavior so.
Very rude pre-owned sales manager by fars and I was not
Very rude pre-owned sales manager by fars and I was not impressed by his behavior so.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello about a month ago , I was looking at this sight
Hello about a month ago , I was looking at this sight because I had some bad luck and I purchased a Buick Enclave and it was wrecked well I found one as a replacement and scheduled time to come in a look. I have to say this location and the Salesperson was worst I have had he came across disrespectful and better than us attitude and then he couldn't even locate the vehicle. Once we had the vehicle he decided to become defensive with my husband who mentoned tires needed replaced. I was so put off by this person's attitude I was sitting in the drivers seat about to test drive and I said no thank you , even though the Car I loved can't replace good service and if that is my experience now then what will it be like if I need my car serviced in the future. Since this has been still bothering me a Month later I decided to review Typically I don't. Tell the salespeople it is more than just cars you are selling.
Hello about a month ago , I was looking at this sight
Hello about a month ago , I was looking at this sight because I had some bad luck and I purchased a Buick Enclave and it was wrecked well I found one as a replacement and scheduled time to come in a look. I have to say this location and the Salesperson was worst I have had he came across disrespectful and better than us attitude and then he couldn't even locate the vehicle. Once we had the vehicle he decided to become defensive with my husband who mentoned tires needed replaced. I was so put off by this person's attitude I was sitting in the drivers seat about to test drive and I said no thank you , even though the Car I loved can't replace good service and if that is my experience now then what will it be like if I need my car serviced in the future. Since this has been still bothering me a Month later I decided to review Typically I don't. Tell the salespeople it is more than just cars you are selling.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Lorlor, I'm very sorry to hear that your customer experience here at Bob Brown Chevrolet was not good. I do appreciate your feedback, and I would ask that you contact me directly, as I would like to gather some further details. Sincerely Tim Manning Dealer Principal 515-278-7825
They were polite prompt, and were willing to help me with
They were polite prompt, and were willing to help me with anything I needed I had a key issue that was resolved immediately great dealership
They were polite prompt, and were willing to help me with
They were polite prompt, and were willing to help me with anything I needed I had a key issue that was resolved immediately great dealership
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We worked with Pat Crane.
We worked with Pat Crane. Although we knew we wanted a somewhat bigger vehicle and one with AWD, we let him make suggestions. He valued our insights and comments. He was knowledgeable about the industry and new developments. Pat also let us talk through our payment options, including my husband?s question about paying cash (which we didn?t do). We bought a Chevy Equinox and are happy with our purchase. We were also treated with professionalism in the payment department. We would do business with Bob Brown again.
We worked with Pat Crane.
We worked with Pat Crane. Although we knew we wanted a somewhat bigger vehicle and one with AWD, we let him make suggestions. He valued our insights and comments. He was knowledgeable about the industry and new developments. Pat also let us talk through our payment options, including my husband?s question about paying cash (which we didn?t do). We bought a Chevy Equinox and are happy with our purchase. We were also treated with professionalism in the payment department. We would do business with Bob Brown again.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Diane, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I had my 2013 2500 HD in their shop for low power bad
I had my 2013 2500 HD in their shop for low power bad fuel milage 'I just made it back to my house 45 min later and received a call from their shop. The service Wrighter told me that the engine cam had a flat lobe and that it would be 8000.00 to repair this. The reason i took this is so they could check a Uo100 data code and help me diagnose the problem. I told them to button it up and paid 156.00 and brought it home I bought a cam kit and took the cam out of the engine. When i inspected the cam their wasn't anything wrong with it. I wonder what they would have done to hide this mistake. I asked for my 156.00 back but didn't get a response ( wonder why) AS a Teck now retired i would stand behind my work but not all shops do . When you take your car or truck into the shop make Shure you get some kind of guaranty even on a diagnosis I've been trying to find my problem now wish me luck. signed Mark Howard ADEL IA
I had my 2013 2500 HD in their shop for low power bad
I had my 2013 2500 HD in their shop for low power bad fuel milage 'I just made it back to my house 45 min later and received a call from their shop. The service Wrighter told me that the engine cam had a flat lobe and that it would be 8000.00 to repair this. The reason i took this is so they could check a Uo100 data code and help me diagnose the problem. I told them to button it up and paid 156.00 and brought it home I bought a cam kit and took the cam out of the engine. When i inspected the cam their wasn't anything wrong with it. I wonder what they would have done to hide this mistake. I asked for my 156.00 back but didn't get a response ( wonder why) AS a Teck now retired i would stand behind my work but not all shops do . When you take your car or truck into the shop make Shure you get some kind of guaranty even on a diagnosis I've been trying to find my problem now wish me luck. signed Mark Howard ADEL IA
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mark, we appreciate you taking the time to leave us this feedback. Please reach out to our Dealer Principal, Tim Manning, at (515) 278-7825 when you can so we can address this situation directly. Thank you and have a great day.
Clyde made buying my 2024 RS Chevy Traverse such an easy
Clyde made buying my 2024 RS Chevy Traverse such an easy and stress free-experience. He went above and beyond to get me the one I wanted; he cared and understood. Matt made the financing piece extremely comfortable and easy. Worked with me not against me. Makenzie was very knowledgeable and took the time to explain everything within the Traverse, and walked me through all the new additions within the Traverse. All their professionalism and getting me transitioned from one to the other was amazing. Highly recommend Clyde, Matt and Makenzie at Bob Brown Chevy in Urbandale, Iowa
Clyde made buying my 2024 RS Chevy Traverse such an easy
Clyde made buying my 2024 RS Chevy Traverse such an easy and stress free-experience. He went above and beyond to get me the one I wanted; he cared and understood. Matt made the financing piece extremely comfortable and easy. Worked with me not against me. Makenzie was very knowledgeable and took the time to explain everything within the Traverse, and walked me through all the new additions within the Traverse. All their professionalism and getting me transitioned from one to the other was amazing. Highly recommend Clyde, Matt and Makenzie at Bob Brown Chevy in Urbandale, Iowa
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tracy, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Brown Chevrolet, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Scott and the entire team at Bob Brown were awesome to
Scott and the entire team at Bob Brown were awesome to work with! From the moment we found the car online to the second we got handed the keys - they took care of my family and I! Highly recommend working with Scott and team.
Scott and the entire team at Bob Brown were awesome to
Scott and the entire team at Bob Brown were awesome to work with! From the moment we found the car online to the second we got handed the keys - they took care of my family and I! Highly recommend working with Scott and team.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Andrew, thank you for your kind review; we are happy to pass along your comments to the team here at Bob Brown Chevrolet, INC.! Please don't hesitate to reach out if there's anything additional we can do for you.
Bob Brown went up and beyond to meet my needs on getting
Bob Brown went up and beyond to meet my needs on getting me a vehicle one that was my dream car . Best dealership in Iowa. Need a vehicle seek them.
Bob Brown went up and beyond to meet my needs on getting
Bob Brown went up and beyond to meet my needs on getting me a vehicle one that was my dream car . Best dealership in Iowa. Need a vehicle seek them.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your satisfaction is important to us, so we want to sincerely thank you for choosing Bob Brown Chevrolet, INC. and we hope to see you again soon!