Reviews
Great Service
I stopped in for a service on my Silverado. I got right in, was offered to use my points to pay for the service, and was told of a few issues that I should consider getting fixed. Very friendly and prompt service personnel.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Quick professional service
I was a little disappointed that the automated carwash was shutdown. I did receive a voucher but it's an extra 20 min drive to this facility. The staff did not make me aware of the shut down until the car was finished and the package was already paid for.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dustin, let me apologize for the inconvenience you encountered with our car wash being down. It's important that our customers can count on us providing a full-service experience. I would like to thank you for writing this review. We hope to see you back again in the future! Matt Brown | General Manager | matt.brown@bobbrownauto.com
Oil change
Little busy the day I visited, sure shows the need for this type of service. Too bad the car wash was out of service for two days, but maybe the weather had something to do with it.
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service !
Went in to have my oil changed and tires rotated. Drove right in and the work was done immediately. Excellent service as always & I highly recommend Bob Brown Chevrolet for everyone's service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Experience!
I was very impressed with all of the gentlemen working in the lube center. They were very nice and quick! I had my two little children and dog with me and I didn't even have to get out of the car! They also gave me a free car wash! Great experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tyler, thanks for taking the time to write this review! We make a point of being accommodating to the whole family. I'm glad that you found your experience to be so positive. We look forward to helping you again in the future! Thanks and have a great day. Matt Brown | General Manager | matt.brown@bobbrownauto.com
great facility
After bad experiences several times with Bob Brown's on Merle Hay Road, we were assured by Bob Brown's people in Ankeny that you would have a pleasant experience with the new Bob Brown's Chevy in Urbandale and was very pleased with the new facility and people and their attitudes towards customers. Unlike very rude sales people at Merle Hay site. Thank you for opening somebody's eyes on how to treat people. Also, thank Bob Brown GMC/Buick in Ankeny for their genuine hospitality. If it wasn't for them, we wouldn't have went back to them again. Harsh words but very true. And many thanks to Ryan Raker for all of his help.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Right place to buy & Right Car to Buy
Everything is excellent... The knowledge level, the way it operates and the service which I received... Thanks a lot.. I choose the right place (Bob Brown) and right Manufacturer (Chevy _ General Motors)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent Service
My family purchased four cars in the last month as a result of my referral to Eric Dowerah. I have been a customer at Bob Brown Cheverolet for the past 40 years and Eric is one of their finest salesmen!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
great service
very very good prompt and freindly this is not the first i have had this great service from don . it is nice to have don always be on time this mean a lot to me. don ellerman is very professional thanks don jeff broderick
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service
We greatly appreciate Eric Dowerah - as he was the sales agent that helped us find our car. When we had an issue go wrong with our heat, I had to take it in to be fixed. At first they expressed that I wouldn't be able to have a loaner vehicle but I insisted we were told there would be a rental available in the case that our car was in the shop. They assisted us with getting a rental and for the week we had it I received check up calls from Bob. This was very helpful and no cost to us. Thank you for all your help!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase