Skip to main content

Willis Automotive

(2,064 reviews)
Visit Willis Automotive
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–5:30pm
Tuesday 8:00am–6:00pm 7:30am–5:30pm
Wednesday 8:00am–6:00pm 7:30am–5:30pm
Thursday 8:00am–6:00pm 7:30am–5:30pm
Friday 8:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (866) 800-7438 (866) 800-7438
Used (866) 776-8977 (866) 776-8977
Service (866) 727-9852 (866) 727-9852

Reviews

(2,064 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

This visit was for miner body repair work.

This visit was for miner body repair work. The staff was very professional, timely work, helpful, answered my questions promptly. It was an experience not commonly seen at other dealerships.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Jon, we're delighted to hear that our team at Willis Lexus provided you with such a positive experience during your visit. Thank you for choosing us and sharing your feedback!

Very informative, kept me updated on the vehicle I was

Very informative, kept me updated on the vehicle I was interested, that it sold, but are continuing to look for like vehicles for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We're glad to hear that our team at Willis Lexus kept you informed and is actively searching for a vehicle that suits your needs. Thank you for trusting us with your car-buying journey!

I bought a warranty and my battery went bad before the

I bought a warranty and my battery went bad before the warranty expired. I bought it from Willis. I had an Acura, but I wasn?t aware of the warranty not working at Willis. I?ve been a loyal customer of Betts Cadillac, for 30 years before it was bought by Willis and beyond. To make a long story short, I had to travel over to Accra and get things done. Willis, said they cannot help me. I was so disappointed in the customer service. I will learn about buying, warranties not only from Willis now, but from wherever I buy my vehicles from for now on. loyalty means a lot to me, and I felt as I was loyal to them, but for the first time did not receive that back. Since they changed responsibilities from the father to the sons, things have really changed, and I feel as though the customer service is not there anymore , it really saddens me. I pray that they get better and that society and politics does not ruin their company and I will keep them in my prayers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We would like the opportunity to address your concerns. Please reach out to Service Manager Doug Burgess directly at (515) 254-4601 when you have a chance. Thank you, and we look forward to hearing from you.

My car search ended I love my car my sales person Steve

My car search ended I love my car my sales person Steve was amazing he did take everything explained to every detail even call me next day amazing customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Safia, we are pleased to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Service was done quickly and I was kept informed as to

Service was done quickly and I was kept informed as to any changes that were having to be made. I declined the tire rotation which had not been noted on tge service order , when I got my bill I noticed that there was a $15 charge for tire rotation. It was immediately removed from my bill and an apology given for not indicating my earlier request.on the service order.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Drue, thank you for sharing your experience with us at Willis Lexus. We're glad to hear that the issue was promptly resolved and appreciate your understanding. If there's anything else we can do for you, just let us know!

James was my service department contact.

James was my service department contact. He was professional and knowledgeable. The service process was as he described. Everyone I interacted with was very courteous.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Robert, we're delighted to hear that James and the team at Willis Lexus provided you with a professional and courteous service experience. Thank you for sharing your feedback!

Great place to purchase a vehicle and also have service

Great place to purchase a vehicle and also have service work done Willis can take care of all your needs! Have a great staff of people can tell management take great care of employees!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Kenneth, we're delighted to hear that you had such a positive experience with our team at Willis Lexus! We appreciate your kind words and look forward to assisting you again in the future.

I want to Thank Josh Romick , Anela , and the guys at

I want to Thank Josh Romick , Anela , and the guys at Willis pre owned Waukee . I could not have asked for a better experience ! I've known Josh for many years and trust him . I would only buy my vehicles from Willis because of that . My thanks to the guys at Willis Waukee for their professionalism and friendliness . Just a wonderful buying experience and I highly recommend them . The vehicle was meticulously detailed and the process was so easy !! Thanks to all the great people at Willis

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Ernesto, we're delighted to hear that Josh and the team at Willis Lexus made your experience so positive! Your trust in us means a lot, and we appreciate your recommendation. Enjoy your meticulously detailed vehicle!

I bought a used truck at Willis Cadillac recently and

I bought a used truck at Willis Cadillac recently and everything in the process went very smooth. Friendly and knowledgeable staff from top to bottom.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

We are very happy with our purchase through Willis

We are very happy with our purchase through Willis Automotive. The sales and business was very helpful in the process. We highly recommend shopping with Willis Automotive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Misty, we're delighted to hear you had a great experience with Willis Lexus! Thank you for recommending us and enjoy your new purchase!