Reviews
Car Repair
Don Hayes was super helpful. He provided me with a loaner car and when my car was completed it was delivered to my house. It made getting my car fixed super simple.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kayla, thank you for the 5-star review! We are so glad Don provided the excellent service we pride ourselves on at Willis Lexus, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!
Very impressive
Exceptionally courteous and professional staff. They made car-buying an enjoyable experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jason - Congratulations on your new car! We are honored to have earned your business. Thanks for the review and we hope to see you back at Willis Lexus for your first oil change!
Willis Auto Land Rover Service
Willis Auto Land Rover service is simply the best! Best staff. Best customer service. Best waiting area. Highest quality repairs. Best service for the dollar.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Rod - Thank you so much for your support! It means a lot to hear how confident you are in Willis Lexus to get the job done. We appreciate your business and hope to see you again down the road!
Genuine care and customer service
Thus far, I?ve had a great experience with the sales and service side of this business. Ryan, the sales rep that assisted me has always been very helpful, genuine and caring in his interactions. Similar experience was had in the service side. Good to see a well managed car sales/service organization these days.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Luis - We are thrilled to hear that you had such an excellent experience working with our team. Thank you for taking the time to share and for shouting out Ryan! We are so proud to have earned your business and hope to see you back at Willis Lexus next time!
Excellent Mini Service @ Willis
I've been taking my 2009 Clubman to Mini of Des Moines for seven years and I am very happy with the service. My service advisor and I have a good working relationship. We discuss the findings of their maintenance checks and decide which repairs need to be made immediately v/s saving the service to be done with a larger maintenance action (like replacing the clutch). I find the vehicle runs better when they do the oil changes, and I appreciate the loaner car, the car wash and the interior cleaning.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, thank you for the 5-star review! We are grateful for your longtime business here at Willis Lexus, and it is always a pleasure to service your 2009 MINI Clubman here. We look forward to your next visit!
Excellent Service
Excellent. We purchased here and they have never let us down.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Marcia, thank you for the 5-star review! We are grateful that we got the opportunity to work with you here at Willis Lexus, and we hope to see you again sometime!
Love Willis Land Rover
I never look forward to taking my high end vehicle in for repairs. Just because I drive a nice car does not mean I want to overpay for service. The Land Rover service writer was very kind and understood that these are rough times for many of us and that I only wanted services performed that were necessary. That's a big deal! I was very impressed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jill, thank you for the 5-star review! We are grateful for your business here at Willis Lexus, and it means a lot to know that you enjoy working with our service team. If you ever need anything else, don't hesitate to come back and see us again!
Used Equinox
Great experience. Car was everything it was advertised to be.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Curtis, thank you for taking the time to review Willis Lexus! We're excited to hear that you are satisfied with your vehicle. Safe travels!
2015 Ford Taurus
Down to earth people that helped me to get into their used car thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Keith, thank you for trusting the Willis Lexus team to get you into a vehicle. We are committed to taking care of guests and I am pleased that came through to you. Safe travels!
Willis Auto
Always appreciate the Service Dept at Willis Auto. A key reason why I have bought my last three cars from them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are so happy to read such a great review about Willis Cadillac! We are always more than happy to assist you if anything else comes up. Take care!