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Willis Automotive

(2,057 reviews)
Visit Willis Automotive
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–5:30pm
Tuesday 8:00am–6:00pm 7:30am–5:30pm
Wednesday 8:00am–6:00pm 7:30am–5:30pm
Thursday 8:00am–6:00pm 7:30am–5:30pm
Friday 8:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (866) 800-7438 (866) 800-7438
Used (866) 776-8977 (866) 776-8977
Service (866) 727-9852 (866) 727-9852

Reviews

(2,057 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Oil Change

I had an oil change and a tire rotation. It took about an hour. I had comfortable area to wait in with water and coffee provided. The service man who I had was courteous and took care of my situation promplly,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to give us your feedback! We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

Willis service Infinity

This facility is very good with customer service and quality of work performed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! We hope to be of service to you again in the future. Best wishes, Willis Cadillac

Great Service!!

Wonderful service!! Chris Musselman described what needed to be done and why. He was very helpful and always provides excellent service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, thanks for sharing your positive service experience with Chris! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

James Brown

I was disappointed with the car initially as it had a major mechanical problem shortly after the 30 day warranty expired. They could have easily said that?s too bad as I?m from Minneapolis but they had the car towed to Des Moines and repaired. Needless to say, I?m very pleased and impressed! Not your ?typical? car dealer, for sure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! We are happy we could help you so well. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great Experience purchasing our new Volvo XC 90

4th car we have purchased thru Willis and have been extremely pleased with all aspects of their dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Enjoy your new Volvo and if you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Top notch service

Wonderful customer service in the service department for VOLVO. Don kept my informed on the time frame that my car would be in for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for this response and rating! We are happy that our team could provide top notch service to you! Please don't hesitate to reach out if there's anything additional we can do. We hope to see you soon!

Great service.

Great service. Fast and friendly, very accommodating .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your thoughts! We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

Willis auto

Awesome experience!! Rochelle was amazing ? process was very easy and quick. Will definitely go back!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!

Willis Automotive Campus

Had bodywork done on my truck. Great service, great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

Service

Great service, reasonably priced. They care about their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It is great to hear everything was done quickly and to your satisfaction! Thanks again for taking the time to leave us this information about your recent visit. Take care!