BMW of Murray

Horrible salesmen and managers! DO NOT BUY HERE!!! Beware! They lie about everything! Horrible service! Dealt with a salesman that sent inappropriate communication with me. The rest of the management team lie and deceive just to get your money! I would never go to this dealership again! I would rather drive 100’s of miles away just to get one. I love bmws and would buy one again, BUT NEVER FROM THIS DEALERSHIP! They scam you and are so beyond unprofessional. The verbal abuse I received from them was extensive and they will lie about everything!

Horrible service when buying a new vehicle. They lie and deceive just for a sale. Once you sign the papers, they don’t follow thru on what they state is included. They will call you names and state you lie. From upper management all the way down to the salesman! I would rather drive 100’s of miles away versus deal with this shady dealership! I have been a bmw customers for over 20 years buying from multiple dealerships. All other dealerships were amazing, this one however was the worst dealership I’ve ever dealt with in my life! Dishonest, shady and honestly they are not good people themselves. Beware and stay away!

I worked with Ryan Roosendaal at BMW of Murray. He was awesome, incredibly patient, and very helpful. I would highly recommend Ryan and this dealership. I have nothing but great things to say! The entire process was smooth, and it was a great experience overall.

September 12th 2023 response to complaint I was played pretty good today. That is messed up and sorry to hear what happened wirh finding your dream car. I feel thw same way because the sale was already happening but the rep told me the car was available. Yes sir. I am disgusted behind belief of how lazy someone can be to check if someone was already in the process of purchasing it ... literally I was like some low life to this guy that he said it was available and I was the happiest I had been in a long time. Worst experience in 30 years with car salesmen and I never even met the guy thankfully. They will play games all the way until the end knowing there is already a person buying the car I was a " just in case " plan B before closing I was going to buy the car outright.

Very good experience with BMW of Murray. Very good atmosphere and exceptional customer service. Ryan Roosendaal was great to work with and very attentive. Exceptional experience.

The Sales organization at BMW of Murray was very accommodating and professional. Lance Mixon, our Client Advisor, was knowledgeable and on top of his game in addressing our needs and questions as we perused the full spectrum of cars available on their lot in search of the right automobile to satisfy our interests. We recommend BMW of Murray to anyone interested in a BMW and a quality dealership in the Salt Lake Valley.

Avoid servicing your vehicle here at all costs! After taking my vehicle in for service I spoke to the service MANAGER Dave Hansen, who lives up to every stereotype you can imagine. He suggested I pay for services that were latter verified to be completely unnecessary and was also extremely rude to both my wife and I, on two separate occasions. This is our 4th bmw and we will never buy or service a vehicle at this location again.

I made an online appointment to have two lightbulbs replaced (for $350 by the way). An hour after arriving, they told me that yes, those two light bulbs need to be replaced, but they did not have one of them. Since my online appointment request identified what bulbs I needed, I would have expected them to make sure the requested bulbs were in stock. They charge a 3% credit card surcharge. When I said I would bring a check, they said they don't accept personal checks. To avoid the surcharge, one must pay with cash or debit card. It seems like nickel and diming me for services that are already high priced. They do have a nice waiting room.

working with Ryan on the purchase of my 4th 7 series. Very professional, knowledgeable and quick to follow up.

Very helpful, sent videos and information about the vehicle I liked. We didn't buy this car for other reasons.