BMW of Murray

Bought our second BMW from Ryan Roosendaal and BMW of Murray. Once again Ryan you made car buying fun again. Your knowledge of BMW cars is incredible.

I bought a new X5 recently thinking I would get great customer service. I was wrong. I can't get anyone to follow up with me on anything. They didn't notify me when my plates or extra tires came in. I believe this is part of their DNA because I have been dealing with family members who own the dealership. They should care more than anyone else. The car is great so far, but the customer service has been really disappointing.

This was my first experience with BMW of Murray and it was a great one!!! I realized I needed an oil change one morning and thought I would swing by without an appt to see if I could get it done that day. I was well greeted by multiple employees even with the construction their location is going on. I was quickly helped with a service manager and then Alisa in Service made a few calls and they were able to slip me in at that time while I waited. Alisa went out of her way to look up some extra accessories I have been wanting on my car while I waited. She ordered my touch up paint that I was needing as well. The waiting area was amazing with the best coffee machine I have ever had!!! I was super impressed with how well they wanted to take care of me and my car even though I didn't purchase my car from their dealership. I would recommend anyone to go to BMW of Murray! Be sure to ask for Alisa ;)