[{"id":518186,"personPtyId":42286942,"firstName":"Scott","lastName":"Shaffer","titleText":"Service Consultant","shortBioText":"Experienced service consultant. I have worked in the automotive industry since 2000. I enjoy being around cars and love meeting new car enthusiasts.","emailTxt":"sshaffer@coulterinfiniti.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39146/employees/fcdccf1855ea.jpg","drDealerId":39146,"dealerEmpStartDtUtc":"1464739200","industryStartDtUtc":"959817600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":514445,"personPtyId":41233919,"firstName":"Henry","lastName":"Said","titleText":"Internet & Fleet Manager","shortBioText":"Henry is a true American success story. Born and raised in Egypt, he moved to California and attended Cal Poly Pomona. Henry has a background in financial services as a certified financial planner and adviser. Naturally with his background, he was a tremendous fit with us here at Coulter Infiniti. \r\nHenry is married with 4 children. Not only has he built his personal life to be long lasting, but he takes those same characteristics and applies it to our customers. \r\n\"Building long lasting relationships has always been my #1 priority\".","emailTxt":"hsaid@coulterinfiniti.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39146/employees/0145eec081e5.jpg","drDealerId":39146,"dealerEmpStartDtUtc":"1425168000","industryStartDtUtc":"1388534400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":149437,"personPtyId":42044526,"firstName":"Chris","lastName":"Gossling","titleText":"Finance Manager","shortBioText":"Chris is our long term, in house, certified Business Manager.","emailTxt":"cgossling@coulterinfiniti.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39146/employees/07fb4973beea.jpg","drDealerId":39146,"dealerEmpStartDtUtc":"1325376000","industryStartDtUtc":"1293840000","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":149425,"personPtyId":41192254,"firstName":"Rick","lastName":"Reames","titleText":"Assistant Sales Manager & Consultant","shortBioText":"Rick is the pinnacle example of professional sales. With over 30 years in the industry, Rick is the standard when it comes to putting You the customer, First, Last and Always. \r\nRick knows about being a good listener as he has been married for 32 years. He has 2 kids and 3 grand children. If he is not at the dealer taking care of our customers, Rick is an avid Arizona sports fan or you can catch him out golfing or fishing. \r\nPart of our Value at Coulter is having Professional Career sales reps like Rick. \r\nContact me today or don't hesitate to stop on by and see Rick.","emailTxt":"RReames@coulterinfiniti.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39146/employees/abacfef95faf.jpg","drDealerId":39146,"dealerEmpStartDtUtc":"1167609600","industryStartDtUtc":"504921600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":514533,"personPtyId":41231657,"firstName":"Nader","lastName":"Ghobrial","titleText":"Internet & Fleet Manager","shortBioText":"Nader is our tech savvy internet manager. He has won numerous awards for his top notch customer service abilities. 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Coulter INFINITI

4.7 out of 5 4.7
Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 9:00 AM - 5:00 PM

Coulter INFINITI Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 8:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

9:00 AM - 5:00 PM

Tuesday

9:00 AM - 5:00 PM

Wednesday

9:00 AM - 5:00 PM

Thursday

9:00 AM - 5:00 PM

Friday

9:00 AM - 5:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2005

As an internet customer of Coulter INFINITI, a Phoenix, AZ area car dealer, you will receive prompt response from a knowledgeable consultant who will work with you in selecting the right vehicle at a great value price. In addition to the one on one service, you will receive a Coulter INFINITI complementary Internet Benefits Package.

...


The Internet Benefits Package includes:
Straight-forward pricing with fair trade-in allowances
Concierge service (Need Service? See our Service Valet options, we pick up and deliver.)
Complimentary hand car wash and vacuum with any service
Free loaner car for warranty service
Complimentary 1st lube,oil and filter

"Holding the Keys to Luxury"

Service

Oil, Filter Change

$44.95

Tire Rotation

$29.95

Air Filter Replacement

$55.7

Wiper Blade Replacement

$29.8

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
169 lifetime reviews. Includes reviews of Coulter INFINITI from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 9, 2019

    Great place to do business. Nadar was a real plesure to work with. Chris also did a great job. I will recommend this place. Thanks.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chris Gossling

    Finance Manager

    (4.7) 25 reviews

    Nader Ghobrial

    Internet & Fleet Manager

    (4.5) 15 reviews

  • 1.0 out of 5
    August 31, 2019

    Jake Norris, salesman, was beyond wonderful. Management was insulting and demeaning. They wouldn't allow the salesman to work with us or view a car until... they made sure "we were worth their time" which meant our credit and salary were ran and verified BEFORE even choosing or even looking at a vehicle to purchase. I assume it's because of my hair color and fiances Beatles t-shirt that negated our combined salary of $90,000 a year, $13,000 down payment, and university degrees. We were disrespected and treated like lower class citizens because the manager took a look at us and stated he wanted to make sure we didn't have a credit score in the 300's and waste their time. We were judged and wasted OUR day sitting there without being allowed to even look at a vehicle. We walked out because we will NOT be discriminated against, disrespected, or treated like a stain upon anyone's day especially when it should be management's job to sell not assume based on personal prejudices.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chris Gossling

    Finance Manager

    (4.7) 25 reviews

    Rick Reames

    Assistant Sales Manager & Consultant

    (4.7) 18 reviews

    Brian Holle

    Management

    NOT RATED

    Mike Erickson

    Management

    NOT RATED

  • 1.0 out of 5
    August 31, 2019

    Jake Norris salesman, was beyond wonderful. Management was insulting and demeaning. They wouldn't allow the salesman to work with us or view a car until... they made sure "we were worth their time" which meant our credit and salary were ran and verified BEFORE even choosing or even looking at a vehicle to purchase. I assume it's because of my hair color and fiances Beatles t-shirt that negated our combined salary of $90,000 a year, $13,000 down payment, and university degrees. We were disrespected and treated like lower class citizens because the manager took a look at us and stated he wanted to make sure we didn't have a credit score in the 300's and waste their time. We were judged and wasted OUR day sitting there without being allowed to even look at a vehicle. We walked out because we will NOT be discriminated against, disrespected, or treated like a stain upon anyone's day especially when it should be management's job to sell not assume based on personal prejudices.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 7, 2019

    After visiting a number of dealerships this was by far the most professional and pain free. Sydney was great to work with and we are happy we did business... with both she and the dealership!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Worked with:
    Sydney Johnson

    Sales

    NOT RATED

  • 1.0 out of 5
    August 7, 2019

    Screw you people... Misled me into driving over 2 hrs each way up there... You said 21-28k for my trade...all you had to do was run the vehicle...I had... given you the miles Sooooooo.....now it has over 250 more miles on it and I wasted my morning. You could've ran the kbb with the milage I had provided...then when you lowballed me by $3000, I wouldn't have bothered driving 120 miles each way to get there... NOT HAPPY AND WILL NEVER BE BACK...

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Henry Said

    Internet & Fleet Manager

    (4.9) 16 reviews

    Nader Ghobrial

    Internet & Fleet Manager

    (4.5) 15 reviews

  • 5.0 out of 5
    May 22, 2019

    We appreciated the no pressure high quality customer service that Colter Infiniti offered. Rick was knowledgeable and genuinely cared for the needs of... our family. I would recommend Coulter Infiniti to anyone looking to buy a car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rick Reames

    Assistant Sales Manager & Consultant

    (4.7) 18 reviews

  • 5.0 out of 5
    May 22, 2019

    Friendly and professional service at all times . The service team knows what they're doing and communicate very well with me. I leave from the service... appointment and I understand fully what's going on with my car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Scott Shaffer

    Service Consultant

    (5.0) 12 reviews

    Rick Reames

    Assistant Sales Manager & Consultant

    (4.7) 18 reviews

  • 5.0 out of 5
    April 9, 2019

    I appreciate the excellent service I receive at Coulter Infiniti!! Aaron Zemko is professional and thorough in giving me the information I need to take... care of my car. He goes the extra mile to educate me about my maintenance options and about the services they provide. I always leave feeling well cared for and that my vehicle is in great shape!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 28, 2019

    We have been treated so incredibly well both times we've purchased vehicles from them! They treat us just as well AFTER the sale is made! This really makes... my wife and I feel like they TRULY care about our satisfaction. Nader and Chris we so incredibly easy to work with and I so GREATLY APPRECIATE IT!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chris Gossling

    Finance Manager

    (4.7) 25 reviews

    Nader Ghobrial

    Internet & Fleet Manager

    (4.5) 15 reviews

  • 1.0 out of 5
    March 28, 2019

    Horrible experience! Was not disclosed what the total cost of the repair was going to be prior to me authorizing the work to be done. Dealership would... not work with me at all and it took them 2 weeks to complete the work. Very unprofessional, staff actually started arguing with me present.

    1.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're sorry to hear your visit was less than exceptional. We value our clients and we would appreciate the opportunity to discuss your situation to tr...y and regain your confidence back in our dealership. Please reach out to me directly. Sincerely, Henry Rivero Service Director Direct: 480-396-1518 Coulter INFINITI

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