Coulter INFINITI

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4.6
(211 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 8:00am–8:00pm
Tuesday 7:00am–6:00pm 8:00am–8:00pm
Wednesday 7:00am–6:00pm 8:00am–8:00pm
Thursday 7:00am–6:00pm 8:00am–8:00pm
Friday 7:00am–6:00pm 8:00am–8:00pm
Saturday 8:00am–4:00pm 8:00am–6:00pm
Sunday Closed 11:00am–5:00pm
(480) 396-1500 (480) 396-1500

Inventory

See all 11 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2005.
As an internet customer of Coulter INFINITI a Phoenix AZ area car dealer you will receive prompt response from a knowledgeable consultant who will work with you in selecting the right vehicle at a great value price.
Holding the Keys to Luxury

Service center

Phone number

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

4.6
(211 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Coulter INFINITI from DealerRater.

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5.0

What a pleasant experience this was.

What a pleasant experience this was. Everyone professional, low key and fair. One of the easiest transactions I've ever had. And no "market adjustments" or other price gouging.

5.0

From the moment that I purchased to the service

From the moment that I purchased to the service department with Scott, I have been treated in an excellent manner and I appreciate the detailed way that I have been handled

5.0

Coulter Infiniti was very clean and friendly environment.

Coulter Infiniti was very clean and friendly environment. All the advisors were very friendly and cordial. I alway have an excellent experience at Coulter Infiniti.

Dealer response

Thank you for your kind review; we are happy to pass along your comments to the team here at Coulter Infiniti! We hope to be of service to you again in the future. Best wishes, Coulter Infiniti Team

5.0

Scott, my service consultant, is very knowledgeable.

Scott, my service consultant, is very knowledgeable. Coulter Infinity has done 100% of the service on my QX60 and I could not be more pleased.

Dealer response

thank you so much for your positive comments about Coulter Infiniti!

1.0

Trust the negative reviews and go elsewhere.

Trust the negative reviews and go elsewhere. I've been nothing but nice and patient now that has run out. 1- buying experience was ok. Although I had my own financing secured they talked me into allowing them to try to beat my deal. Numerous credit inquiries later- they could not beat my deal as I originally stated and they wouldn't remove the inquiries although they could have. 2- Stopped in for a car wash. They did a half a#$ job and STOLE my phone charger. I was so livid I didn't even go back in or it wouldn't have been pretty. 3- Went in for an oil change. 3 hours later, yes THREE HOURS later, they returned my car to me barely cleaned, not vacuumed, xxxx poor job. 4- Went back in for dashboard rattling they said they didn't have time for on oil change day. They gave me a loaner. It was filthy! Granted it had rained the day before but this was late afternoon so they had all day to have it ready. Waited over half an hour for them to wash the loaner. 5- When I returned after they said they fixed the rattling they had not cleaned my car or replaced my gas. PLUS the car was making a NEW rattle. They put me back in the loaner. 6- Called me back said it was fixed. Went back and my tank had LESS THAN ZERO miles til empty and was dirty in and out! Guess what- STILL RATTLING!! Rudy and Henry rode around with me to try to pin point the issue. They decided my entire center console needed to be replaced, door panels too loose, trunk panel looser than it should be, etc. Before leaving in the loaner AGAIN, I asked Henry the manager to ensure they properly clean my car and put gas in it. Don't expect customers to replace gas in loaners when you don't do the same!! 7- They said the car was ready late yesterday so this morning I texted Scott the service advisor that I was headed that way and to, again, make sure they replaced my gas and cleaned my car inside and out like they're supposed to. 8- I showed up to pick up my car- LESS THAN ZERO MILES TIL EMPTY, FILTHY GREASY FINGERPRINTS ALL OVER, DIRTY INSIDE AND OUT AND STILL RATTLING!! Scott told the guy to go put half tank in (while I wait) but he came back with 1/4 tank!!! I have NEVER experienced such poor service at any other so called luxury dealership or any other! Upon reading the reviews it's obvious I'm not the only one whom they've stolen items from or returned an empty and dirty car to. This is unacceptable!!!!!!!!

Dealer response

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

5.0

Great service.

Great service. Always prompt and kept us informed. Always bring our Infinti for service here.

Dealer response

Alberto.garcia, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

5.0

Very happy with the Service Department

Service Department is awesome...would not take my car anywhere else! They return my calls promptly, every time. Thank you for all your help with my car, I'll see you next time!

Dealer response

Bob Stump, thank you for your kind words and this wonderful review! Bob Stump, we're so glad that we were able to go above and beyond your expectations! We look forward to your next visit! Take care!

1.0

Cannot get a call back

I bought a Q50 Infiniti last year and was told I would get a reminder about when to bring it back for service. It has been 10 months and even though I have called, emailed and texted I cannot get anyone to call me back to schedule service. I would not recommend Coulter.

Dealer response

We are disappointed to hear that you did not have a more positive experience with us at Coulter Infiniti. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Coulter Infiniti

5.0

Amazing Place

Absolutely love my experience every time I visit Coulter Infiniti. They are always extremely friendly & very professional. Their service is top of the line. 10+ STARS in my book!!!!!!!!!!!!!

Dealer response

Z.lo, thank you for your kind words and this wonderful review! We sincerely thank you, and look forward to seeing you again soon!

5.0

Dustin has been great to work with...very professional...

Dustin has been great to work with...very professional and caring for the maintenance of our Infiniti. The car has been taken care of by the crew who did a great job. Thanks!!

Dealer response

Hi Ron, we are very happy to have provided you with such a positive experience! Thank you again for the great review!

Read all 211 reviews