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I have purchased numerous new vehicles from other dealerships and have never been mislead as horribly as I was today. I was given a quote in writing and... verified by text from the salesman only to be told that the price had changed an hour later. Then I try to speak to the General Manager and he is conveniently at lunch then with customer meetings all afternoon when I tried calling back. People like these are the epitome of slimy car salesmen. Maybe tomorrow the GM will have time to take my call but definitely not going to hold my breathe. Looks like I am buying from one of the reputable dealerships that warned me about this type of shadiness.
I met with the sales guy Chris and clearly explained that I am leasing and showed their other Gillman numbers. His manger co.es back after going back and... forth and throws a number which do not add up to the competition. Then he scratches and says a new lower number and failed to explain how he computed lease numbers. I had to probe a lot and finally walked out. They are clear, lot of communication gab internally and it was just waste of my time. Poor sales strategy and they need more customer presence. I also used their repair services for my odyssey amd they do not know what to diagnose and do trial and error. Overall I had bad experience and will never go back to them and will share my bitter experience to my friends
I bought a used 2011 Toyota 4Runner at this location and the sales guy was a good guy and the transaction was OK. The thing was I did not check for a spare... tire kit and the spare tire it self. I have always bought used cars at good honest dealers and they have always provided those two things in the vehicle, two days later I was changing the tires on the vehicle and I came to find out that there was no spare tire and no kit to change the spare tire with. I called immediately and the sales guy tried to help but the manager did not budge and told me that I bought the vehicle "AS IS" and I did, but I was expecting for them to do the right thing. I WILL NOT BUY CARS from these guys anymore and beware of this individuals. Make sure the vehicles have everything in place. GOOD LUCK!
I got good help in getting a car that fit my needs better than the one I was looking at.
I was running behind for my appointment but I was still able to get in and get the service I needed with a smile.
My appt was with Adam and he was ready for my car . Service was performed right away.Jimmie a salesman kept me company while I waited on my car. Showing... me all new Honda cars and specs.
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our... goals. Let us know if we can assist you again! Sincerely, The Gillman Honda Fort Bend Team - (281)341-2277
Courteous service personnel. Acceptable waiting area. Complimentary car was is appreciated. If the service had been effected without proper reattachment... of the dust pan I would have been satisfied.
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take c...are! Sincerely, The Gillman Honda Fort Bend Team - (281)341-2277
Frank always make sure that my care is taken care of and does not try to add things I don’t need
We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anythin...g at all. Sincerely, The Gillman Honda Fort Bend Team - (281)341-2277
Sales rep and general manager answered every question I had. Finance was great too. I would reccommend this place to anyone.
Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your ...experience was and for choosing us for your automotive needs! Sincerely, The Gillman Honda Fort Bend Team - (281)341-2277
I liked the attentiveness that I received. I also appreciated being treated with respect and courtesy. I would definitely come back again.
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your... recommendation as well. We look forward to seeing you back again in the future. Take care! Best, The Gillman Honda Fort Bend Team - (281)341-2277