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Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 7:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed
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Reviews

3.9
52 lifetime reviews.
  • customer

    2/24/17 Just wanted to thank John Barnes for his excellent service and attention when I needed to replace my 2016 Corolla that was totaled in an a...

    Dealer Response

    Thank you very much, Marianne!


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    2/24/17 Just wanted to thank John Barnes for his excellent service and attention when I needed to replace my 2016 Corolla that was totaled in an accident on 2/14/17. Enjoyed many years of exceptional cars and quality service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you very much, Marianne!


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  • Incomplete Repairs and Poor Customer Service

    Beware: poor customer service *only after* you buy the car. Also, sloppy and incomplete repairs. I had bad experiences with both sales and servic...


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    Beware: poor customer service *only after* you buy the car. Also, sloppy and incomplete repairs. I had bad experiences with both sales and service reps. I bought a Prius from Victory about a month ago. The buying process was fine, they were quite attentive to me and had a low mileage model that was competitively priced. I think I overpaid a bit, but that's on me for not being a great negotiator. Overall the buying process was par for the course, used car sales - a little slimy, but nothing too bad. It was after I'd signed the check that things took a turn for the worse and customer service went down the tubes. While purchasing the car, my salesman (John Barnes), scanned the license plate and registration for my previous car in order to get the registration all set up for the new car. However, about 1.5 weeks after driving off the lot, I realized that my new registration hadn't come in the mail. I asked John Barnes if everything was okay and if it was forthcoming at which point he said they never received my plate and registration. He then *blamed me* for this oversight, not assuming any responsibility himself. I told him that I had in fact given them that info and informed him of the exact moment when he scanned the documents. He checked with a clerk at Victory and that information had been lost and the new registration never applied for. I sent in new pictures of license plate and registration and they took care of it. **Notice, Victory Toyota did not assume responsibility for their mistake.** That's been a theme of my experience there. Next incident happened about 2 weeks later. On my way into work, my left front tire started making an AWFUL grinding and whirring sound as I drove. I crawled the Prius back to the dealership and gave it to the service department. It turns out that when they were working on the car, getting it ready to resell after being traded in, a technician *forgot* to attach a bracket on the front camber. The camber had then gone way out of alignment and had been grinding against the wheel. Victory gave me a rental car and did the repairs for free, which is a stroke in their favor. However, when I went to pick up the car, I asked to speak to the Service Manager (Richard Frei) about how this didn't instill me with confidence in the car they sold me. He was curt and unapologetic, acting as if there was nothing amiss... But his department had completely missed something that could have caused real damage to the car. What else had they missed? And did Richard accept responsibility? Did he offer any sort of reparations beyond fixing his department's slipshod work? Even a free oil change or car wash? Nope. Because why would Victory Toyota do anything beyond the minimum? Why would they go out of their way to serve you? That's just not what they do there. Update: I've since decided not to go to Victory for any service or maintenance. I took the car into another Toyota dealership in the region and within minutes it was a night and day difference. Instead of being antagonistic towards me, the employees were actually taking car of me, providing good customer service. My service rep informed me of all these things to keep an eye one with the Prius, actually preparing me to be a conscientious owner. It was all stuff that Victory should have done when they were selling the car to me. But again, that would be going above and beyond, wouldn't it? And that's not what Victory does.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Annoying

    These people must have called me a million times, even after I told them I found a vehicle and wasn't interested in working with them, it was supe...


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    These people must have called me a million times, even after I told them I found a vehicle and wasn't interested in working with them, it was super annoying.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator
  • Technician Quality - Technicians and advisors are properly trained, retained and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Sell & Trade

Sell or Trade-in Your Car for Cash

Dealers are constantly looking for used

inventory. Request an appraisal to find

the cash or trade-in value of your car.

About Our Dealership

Dealer on Cars.com since January 2011

All advertised pre-owned vehicle prices require $2,000 cash or trade equity. Come one, come all Toyota enthusiasts from and around Wayne County! Your search for an outstanding Toyota dealership ends here. At Victory Toyota of Canton, you can find everything you need from new and certified pre-owned cars to a fully equipped Toyota Service and Repair Center, all within the vicinity of Ann Arbor, Detroit, and neighboring cities. So if you're in the market for a new or pre-owned Toyota then don't delay, come on down to Victory Toyota of Canton today!

"Get Paid For Your Trade at Victory Toyota of Canton - Home of the Car Doc!"