Victory Toyota Canton

Contacted this dealer about a 2023 4Runner. Was told they do not provide written price quotes. I would have to come into the dealership to get a quote. Terrible.

On August 2021 I went to 2 dealers for toyota, to see which one would give me a better price deal to lease a car. At Victory Toyota of Canton we Agreed upon on a price that is a little better than the other dealer, but i choose to put a deposit and go with Victory Toyota of Canton because the promised a 3 weeks timeline to get the car. After 3 weeks they said factory sold the car to a different place and asked me to wait another month Then after that they said there is a shortage and that they are not making enough cars and that it should take few month more. It should be noted that i had to keep calling for updates and they would not call themselves. I kept going and they give me dates until yesterday 9/15/2022 where they said old price is not valid anymore even though i made the deposit back on 2021 and price was already sit. The new price for the lease was up %63. I would suspect that dealer did all that so that I don’t get the car with the deal made at the beginning. They not only lied about it and did not keep the promise, but also caused me to keep waiting until now which made me loose money cause if I bought any car back then it would’ve been cheaper for me. I know for sure i will not be back at this dealer again. And i will advise close friends and family not to go there because they won’t be happy at the end. Finally, if this dealer promise you something and give you a useless reason for not filling it then look for a different dealer cause they will never do. Customer satisfaction is sometimes they do not care about. It is all about them making money out of people. -this based on my experience with this dealer-.

On August 2021 I went to 2 dealers for toyota, to see which one would give me a better price deal to lease a car. At Victory Toyota of Canton we Agreed upon on a price that is a little better than the other dealer, but i choose to put a deposit and go with Victory Toyota of Canton because the promised a 3 weeks timeline to get the car. After 3 weeks they said factory sold the car to a different place and asked me to wait another month Then after that they said there is a shortage and that they are not making enough cars and that it should take few month more. It should be noted that i had to keep calling for updates and they would not call themselves. I kept going and they give me dates until yesterday 9/15/2022 where they said old price is not valid anymore even though i made the deposit back on 2021 and price was already sit. The new price for the lease was up %63. I would suspect that dealer did all that so that I don’t get the car with the deal made at the beginning. They not only lied about it and did not keep the promise, but also caused me to keep waiting until now which made me loose money cause if I bought any car back then it would’ve been cheaper for me. I know for sure i will not be back at this dealer again. And i will advise close friends and family not to go there because they won’t be happy at the end. Finally, if this dealer promise you something and give you a useless reason for not filling it then look for a different dealer cause they will never do. Customer satisfaction is sometimes they do not care about. It is all about them making money out of people. -this based on my experience with this dealer-.

I was recently visited Victory Toyota to buy one their used vehicle and had good experience with the salesperson until their finance person got involved. The finance department provide me, through the salesperson, a monthly payment amount for a car loan, but were very reluctant to provide the associated interest rates that matched it. They printed and showed me cost breakdown of the out-the-door price was calculated, insist that I sign the document that I'd seen it, but refused prove a copy, or allow me to take a picture of it. I did a more detailed review of the numbers and found they'd snuck in about $3000 for the CPO, which they’d told me was included in the vehicle price! Their lack of transparency and hidden costs now caused me to question whether all vehicle problems had been disclosed, and their intent to fix any issues on the CPO warranty I’d discover after purchase.

Don’t shop with this Dealership, Jackson Tanner was my Sales Person, who lied to me right to my face, He told me that any vehicle that I purchased from here WILL INCLUDE An ADDITIONAL $5000 package that I don’t want. I went into this dealership Because I was looking for my Tundra Limited with TRD Package. $60,0000 with TRD. This dealership is trying to steal, in my opinion an extra $5000 from me by adding an additional package to my vehicle that I do not authorize. I immediately told him that I do not want that additional package on my vehicle. He states every vehicle come with this additional package. This dealership is a Dishonest Dealer, in my opinion. I would never shop at this dealership again. And I WILL NOT RECOMMEND any one else shop here as well. Purchasing a vehicle should not result in the Con or Scam! RUN 🏃 1) Toyota of Ann Arbor is the best Toyota dealership in Metro Detroit.

I’ve been coming to this dealership for ten years. Previously bought a new 2012 Scion then recently bought my 2022 Corolla Cross. Always very satisfied. Jackson Tanner is an excellent salesman and very knowledgeable. Over the years I’ve had all my maintenance on my 2012 done here. Robert Riffle and all service advisors also great!

Unprofessional staff forget to put back the engine cover after oil change i will lose my 2020 car for this

Staff is very friendly and Salesman Lady Houda Maarouf is very friendly.she is very talented and she gives you a very good advice for buying new car.my experience is very excellent with Houda.if anyone needs new car just go there and ask Her Name.

Honestly THE WORST Toyota dealership you can visit. They’ll waste your time looking for other things to fix instead of actually completing the job you requested originally. Me and my partner wasted four hours (not even joking) for an oil change and battery service. They never performed the battery swap. xxxx, we weren’t even made aware of the battery not even being changed. We had to find out on our own after leaving. But they felt like it was fine to make us wait four hours to do a multipoint inspection (we didn’t even want this) so they can try to charge us over 3,000$ worth of services. Let alone the service advisor (Trey) trying to charge us for a service we DID NOT do Contacted their service manager (Robert) and he was nothing but rude and disrespectful. Learn some communication skills and the ability to actually fix the issues your team caused vs blaming the customer. Save your time and visit the Toyota dealership in Dearborn. It’s one of the reasons why they are so backed up due to actually honoring the credibility of Toyota themselves.

Don’t get your car serviced here if you value your time or clear and truthful communication. Called in on 2/24/22 to see if they had the battery I thought I may need in stock, read off the part number and they have it! Hooray! They even sent a nice follow up text to confirm. It was a Toyota battery a different dealer installed. Decided to squeeze in for an oil change as well. Fast forward to Friday the 25th. Spend nearly three hours waiting at the dealer after I give them the car before I hear from anybody again. Then for the first time, it’s brought up that it might be the wrong battery (that’s worked fine for over a year, and I do think the other dealer put the wrong one in) still no offer to replace although it’s a TOYOTA battery that you can only get from Toyota. NO offer to prorate for the correct one. Only that they’ll “see what they can do”. Finally get the keys after 4 hours of waiting. Tried to charge me for an alignment I didn’t get since the wheel bearings need serviced. No mention of battery. Pop the hood later because things just seem suspicious and what do you know? THE SAME ONE is still under the hood. They didn’t even have the decency to say that it couldn’t be done and hoped I’d just leave and not notice! NOW I just get off the phone with the service manager Robert Riffle who isn’t an inkling of apologetic, and sure he did offer to try and help three days later, but after his lack of apology and the fact that I’d have to drive a half hour out of my way when I can’t even be sure they actually even did the oil change? I’m done with this place. Bottom line, seek service elsewhere.