[{"id":430894,"personPtyId":31892617,"firstName":"Devin","lastName":"Carrier","titleText":"New & Pre Owned Sales Consultant","shortBioText":"My goal is to make your vehicle search easy and enjoyable, if you ever find yourself in the market for a vehicle I would be more than happy to provide you with exceptional service in a timely fashion. \r\n\r\nCheck out our specials!\r\nwww.royaloakfordsales.com\r\n\r\nFollow me on Instagram! @devincarrier_royaloakford","emailTxt":"devin.carrier@royaloakford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":7,"combinedEmpReviewCnt":120,"imageUrl":"https://cdn-user.dealerrater.com/images/ff7592bf82ab.jpg","drDealerId":11891,"dealerEmpStartDtUtc":"1493596800","industryStartDtUtc":"1485907200","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":430886,"personPtyId":31891362,"firstName":"Mike","lastName":"McKenzie","titleText":"General Sales Manager","emailTxt":"mm@royaloakford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11891,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":430166,"personPtyId":31807887,"firstName":"Steven","lastName":"Eby","titleText":"New and Used Car Sales","emailTxt":"steve.eby@royaloakford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/d692bc963be9.jpg","drDealerId":11891,"dealerEmpStartDtUtc":"1367366400","industryStartDtUtc":"1367366400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":430903,"firstName":"Mark","lastName":"Lange","titleText":"Used Car Sales Manager","shortBioText":"","emailTxt":"mark.lange@royaloakford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11891,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":442013,"personPtyId":33079123,"firstName":"HEATHER","lastName":"Miller","titleText":"New & Pre Owned Sales & Leasing","shortBioText":"I take pride in providing excellent customer service and look forward to working with you to find the vehicle that is going to work best for you. Give me a call/text or email","emailTxt":"heather.miller@royaloakford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/6d247aba5653.jpg","drDealerId":11891,"dealerEmpStartDtUtc":"1477958400","industryStartDtUtc":"1477958400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":430893,"personPtyId":31807872,"firstName":"Dennis","lastName":"Gawronski","titleText":"Sales Professional","emailTxt":"dennis.gawronski@royaloakford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/e64d724bd05f.jpg","drDealerId":11891,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":430896,"personPtyId":31960331,"firstName":"Larry","lastName":"Moore","titleText":"New & Pre-Owned Sales & Leasing","emailTxt":"larry.moore@royaloakford.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/c27552d0bf4f.jpg","drDealerId":11891,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":430890,"personPtyId":31807102,"firstName":"Alex","lastName":"Goodson","titleText":"New Car Sales","shortBioText":"Hi my name is Alex Goodson. I am one of the sales consultants here at Royal Oak Ford. Not only are we here to provide you with the best buying experience possible. We understand that purchasing a vehicle is a huge decision. We are here to show you some options and let you decide from there. No pressure environment. Growing up in Detroit, it's no surprise that I'm a Wings fan. I enjoy spending time in Northern Michigan & boating on Lake St. Clair. I am from Saint Clair Shores, MI and currently reside in Royal Oak. If you have any questions please feel free to call me at 248-544-6518 or email alex.goodson@royaloakford.com","emailTxt":"alex.goodson@royaloakford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/79373c5484f3.jpg","drDealerId":11891,"dealerEmpStartDtUtc":"1383264000","industryStartDtUtc":"1383264000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":430888,"personPtyId":50533634,"firstName":"Steve","lastName":"Simon","titleText":"Finance Manager","emailTxt":"steve.simon@royaloakford.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11891,"dealerEmpStartDtUtc":"1217548800","industryStartDtUtc":"938736000","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":505935,"firstName":"Kamal","lastName":"Miller","titleText":"Sales 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Director","shortBioText":"","emailTxt":"mark.daniele@royaloakford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11891,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":430165,"firstName":"Mike","lastName":"Long","titleText":"Sales","emailTxt":"mike.long@royaloakford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/88fe5250340e.jpg","drDealerId":11891,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":430826,"personPtyId":31807089,"firstName":"Eddie","lastName":"Hall","titleText":"Sales","emailTxt":"eh3@royaloakford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11891,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":430913,"personPtyId":32700098,"firstName":"George","lastName":"Brostenianc","titleText":"Service Advisor","shortBioText":"I have been with Royal Oak Ford service for over 16 years","emailTxt":"george.brostenianc@royaloakford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/1e02bc231ccb.jpg","drDealerId":11891,"dealerEmpStartDtUtc":"1114905600","industryStartDtUtc":"883612800","certifiedEmployee":false,"deptDscrp":"Service"},{"id":430905,"personPtyId":31891726,"firstName":"Gina","lastName":"McCracken","titleText":"Used Car Sales","emailTxt":"gina.mccracken@royaloakford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11891,"dealerEmpStartDtUtc":"1498867200","industryStartDtUtc":"1498867200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":430904,"firstName":"Joe","lastName":"Cicala","titleText":"Used Car Sales","shortBioText":"","emailTxt":"joseph.cicala@royaloakford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11891,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":430915,"firstName":"Jim","lastName":"Dotson","titleText":"Service Advisor","shortBioText":"","emailTxt":"jim.dotson@royaloakford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11891,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":430916,"firstName":"John","lastName":"Knisel","titleText":"Service Advisor","shortBioText":"","emailTxt":"john.knisel@royaloakford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11891,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":430902,"firstName":"Mike","lastName":"Schneider","titleText":"Leasing Manager","shortBioText":"","emailTxt":"mike.schneider@royaloakford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11891,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":430901,"firstName":"Willie","lastName":"Parker","titleText":"New Car Sales","shortBioText":"","emailTxt":"wille.parker@royaloakford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11891,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":430914,"firstName":"Audra","lastName":"Curtis","titleText":"Service Advisor","shortBioText":"","emailTxt":"audra.curtis@royaloakford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11891,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":430895,"firstName":"Evan","lastName":"Hall","titleText":"New Car Sales","shortBioText":"","emailTxt":"evan.hall@royaloakford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11891,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":548041,"personPtyId":50538559,"firstName":"Gerald","lastName":"Wyscaver","titleText":"Sales and Leasig","emailTxt":"gerald.wyscaver@royaloakford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/80cecca5c28e.jpg","drDealerId":11891,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":548040,"personPtyId":50539029,"firstName":"Jackie","lastName":"Terrell-Simon","titleText":"Sales and Leasig","emailTxt":"jackieterrellsimon@royaloakford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/5ea9db803994.jpg","drDealerId":11891,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":430912,"firstName":"Mike","lastName":"Gawel","titleText":"Service Manager","shortBioText":"","emailTxt":"mike.gawel@royaloakford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11891,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":430898,"personPtyId":33103877,"firstName":"Sidney","lastName":"Taylor","titleText":"New Car Sales","shortBioText":"","emailTxt":"sidney.taylor@royaloakford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/072bdc94e3da.jpg","drDealerId":11891,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":430899,"personPtyId":50533889,"firstName":"Tommy","lastName":"White","titleText":"New Car Sales","shortBioText":"","emailTxt":"tommy.white@royaloakford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dd755d47903e.jpg","drDealerId":11891,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":430918,"firstName":"Walter","lastName":"Johnson","titleText":"Service Advisor","shortBioText":"","emailTxt":"walter.johnson@royaloakford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":11891,"certifiedEmployee":false,"deptDscrp":"Service"}]
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:00 AM - 6:00 PM

Royal Oak Ford Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 3:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since May 2006

Royal Oak Ford is your Award winning Ford Dealership for New and Used Ford sales and service. We offer a full line of pr

...

oducts and services to accommodate your automotive needs. We have over 500 new Ford cars and trucks in our inventory to choose from. Our Used Car department has a huge inventory of Certified pre-owned and used cars and trucks of all makes and models to fit every budget. Royal Rental has cars, trucks, busses and moving vans available for rent at daily and weekly rates. Royal Oak Ford is also Michigan's #1 Credit Repair Specialist.

"At Royal Oak Ford we work hard to earn your business"

Service

Tire Rotation

$15 and up*

Fuel Injector Service

$139.95 and up*

Oil, Filter Change (Premium)

$29.95 and up*

Coolant System Service

$139.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
970 lifetime reviews. Includes reviews of Royal Oak Ford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 13, 2018

    We had an easy test drive and purchase experience. Steve helped us find the best car for our budget and worked with is to get the financing that fit....

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steven Eby

    New and Used Car Sales

    (5.0) 12 reviews

    Steve Simon

    Finance Manager

    (4.7) 23 reviews

    Kamal Miller

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    November 12, 2018

    Walked into Royal Oak Ford knowing what I was looking for. First person I made contact with was Devin Carrier. Devin listened to what I was looking for... and made it happen. The entire process was quick and I never had a doubt about what a good deal I was getting. I knew I didn't need to go to any other dealership looking that Devin Carrier at Royal Oak Ford gave me the best car buying experience. Thanks

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Devin Carrier

    New & Pre Owned Sales Consultant

    (5.0) 120 reviews

  • January 26, 2018

    Highly recommended working with the dealership, Always answered my question and keep me informed of all the going on's of my new vehicle.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 12, 2018

    Our experience dealing with Devin at Royal Oak Ford was the best we've had. Got the exact vehicle we were looking for, plus our process was fast and efficient.... Thanks for Great service!!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Devin Carrier

    New & Pre Owned Sales Consultant

    (5.0) 120 reviews

    Mike McKenzie

    General Sales Manager

    (5.0) 13 reviews

    Steve Simon

    Finance Manager

    (4.7) 23 reviews

  • 5.0 out of 5
    November 10, 2018

    Everyone, especially Steven Eby, was friendly and extremely helpful. He definitely went above and beyond to help me get the perfect car for a great price...

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Steven Eby

    New and Used Car Sales

    (5.0) 12 reviews

  • 5.0 out of 5
    November 9, 2018

    My salesman for two recently purchased vehicles at Royal Oak Ford was Devin Carrier. Devin was great to work with and has excellent sales skills. Very... honest and assists the customer in every manner. A very comfortable transaction with each purchase. Jeffrey Martin, Finance Mgr. was also very excellent to work with and was very knowledgable of the transaction and all the paper work that was involved. Extremely efficient.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Devin Carrier

    New & Pre Owned Sales Consultant

    (5.0) 120 reviews

  • 5.0 out of 5
    November 7, 2018

    Very professional, accommodating staff. Issue free process. Excellent customer service. Entire staff was very welcoming, even those who were not involved... in my transaction. I will definately refer family and friends.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Mark Lange

    Used Car Sales Manager

    (5.0) 9 reviews

    Mike Merlo

    Used Car Sales

    NOT RATED

  • 5.0 out of 5
    October 30, 2018

    Working with Devin was great - he was honest and up front about what we needed to get into a great F150! Not only did he find me a ton of discounts but... he helped me get the best value for my old vehicle.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Devin Carrier

    New & Pre Owned Sales Consultant

    (5.0) 120 reviews

    Mike McKenzie

    General Sales Manager

    (5.0) 13 reviews

    Steve Simon

    Finance Manager

    (4.7) 23 reviews

    Kamal Miller

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    October 25, 2018

    Devin made sure I had everything I wanted before I left. Lots of attention to detail. Great job and I absolutely love my new car!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Devin Carrier

    New & Pre Owned Sales Consultant

    (5.0) 120 reviews

  • 5.0 out of 5
    October 25, 2018

    Devin did a great job working to get me a deal. So much so that he managed to pull me away from a GM dealers sales desk and drive down to buy from him.... This was my first lease and he was able to walk me through the process very clearly and answer all of my questions. Wouldn't hesitate to recommend him to my friends.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Devin Carrier

    New & Pre Owned Sales Consultant

    (5.0) 120 reviews

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