Royal Oak Ford

Great service.Advisor and work performed great .Would only have my service work done at Royal Oak Ford

They were very thorough and honest from the outset. Looked at our records and offered various options. Explained what needed to be done on our 16 year-old car that is still in great shape. While it took a little longer than expected, the work was done on the same day and we received the car in a nice, clean condition. The entire staff were courteous and friendly. We have been with this dealership for many years - having purchased our last three cars from them. Still excellent work, efficient, and friendly.

The dealership has provided excellent making the purchase of a Ford followed by service. This was my 4th purchase over time. The service department is friendly and provides recommended The Works repairs. A ride to and from home makes service less stressful for me.

Great service to order a custom Bronco. Delivery process was smooth as well. Friendly staff.

The dealership was clean, people were professional and courteous. Yaz was a pleasure to work with on purchasing our vehicle.

Heather is an awesome sales rep highly recommend to others.They also have a great service department.

I recently had the pleasure of working with Ms.Jackie. Beautiful personality and outstanding Customer Service. Very patient and determined to satisfy you to your liking. I would definitely recommend Royal Oak Ford and Be sure to see Ms. Jackie. Thank you I love my Bronco.

Great customer service .Very happy with Dealership.Everthing went well.Servuce repairs were on time and quoted correctly

This rating is based solely on my most recent service appointment. I took my 2011 Ranger in for a pre-arranged recall repair. The part needed for the repair was not in stock when I dropped the truck off, still Chris thought the work could be done that day. He said he left work at 4 but the service department was open until 6. Chris called me at 3:30 with a message that just said to call him back. I didn't get the message until 4 PM. I called, but missed him. The operator thought he was still there, but my call went to his voice mail. I didn't leave a message, because I figured he wouldn't get it until the next day anyway. I called back to see if I could speak to anyone else to find out if my truck was ready, but wasn't able to speak to a human, because I guess the operators also leave about 4. My bad, but I assumed my truck was probably ready and had my wife drive me up to the dealer along with the two grandkids she was watching, they dropped me off but didn't wait. I spoke with Jim who after a few minutes research informed me my truck was in fact not ready, but should be done by noon the next day. I was given the option of taking the truck and dropping it back off at 8 AM the next day or leaving it, I decided to leave it and had to have my wife return with the grandkids. The next day, I called the dealership at about 12:30 and left a message with Chris. He called me back a couple hours later and told me the truck was now ready. After I got dropped off, there seemed to be some issue with the paperwork and it took another 45 minutes or so for me to actually get everything settled.

Was very disappointed with the service I received. The last time I was there my key lock for my tires was misplaced. Didn't know until the tires had to be rotated.