Royal Oak Ford

I chose Royal Oak Ford to buy my 2016 Mustang & had a great time! The salesman was helpful, not pushy, finance was patient & considerate. overall great experience I am very happy with the whole experience & would highly recommend RO Ford.

I urge you not to buy your vehicle from Royal Oak Ford! Our experience was so awful. Less than 6 months after buying a used (80k miles) Ford F-150 it needed a new transmission. I understand that these types of things happen - but the way they treated us throughout the entire process was completely unacceptable. They were so rude. From the managers to the mechanics they made us feel like an annoyance, they didn't do what they said they would, it was awful. After doing $5,700 worth of work that was not needed they finally determined it needed a rebuilt trans. When we went to pick the truck up - after they had it for almost one month and didn't offer a loaner car - they reminded us over and over again how lucky we were that they didn't charge us an additional 5K for the rebuilt trans. I could not even believe it. I am only even giving them one star because the salesman was nice enough. If I could give them a zero non everything else in this rating I would.

lack of communication between internet dept. and sales dept. cost me a day off work, 2 hour drive and a tank of gas.