Reviews
recently brought my car in to have my sensors and drain
recently brought my car in to have my sensors and drain system repaired. After paying $1900 for this repair a week ago, now my engine light is coming on and off and the car is hesitating. My vehicle was not doing this before bringing it in for the repair. I know this was not a problem because their was a diagnostic ran on my vehicle. I am furious about this after trusting them to work on my vehicle. With it being a cadillac dealership I thought it would be the right decision taking it there to be repaired with my vehicle being a cadillac.
recently brought my car in to have my sensors and drain
recently brought my car in to have my sensors and drain system repaired. After paying $1900 for this repair a week ago, now my engine light is coming on and off and the car is hesitating. My vehicle was not doing this before bringing it in for the repair. I know this was not a problem because their was a diagnostic ran on my vehicle. I am furious about this after trusting them to work on my vehicle. With it being a cadillac dealership I thought it would be the right decision taking it there to be repaired with my vehicle being a cadillac.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ronald, your continued business and trust in our team means so much to us all. I'm sorry to learn your recent visit did not meet your expectations and I will be following up with you to to learn more about your experience and how I can assist. Best Regards, D'Lacy Stith General Manager 614-383-4804
Purchase a used Cadillac xxx less than three car was
Purchase a used Cadillac xxx less than three car was inspected by the dealership and the wrong tires were placed on the car. Two of the tires were a bald. Return back to the dealership to have this matter resolved, and I was told by the general manager, D’Lacey Stith That the car is a used car and that they can just swap out the tires from the back And put them in the front and put the ball tires in the back. When asked for him to come and look at the four tires, his response was no and that we know our product, but we am purchasing the vehicle. General manager, D’Lacey stated that They had invested in the car and had replace new tires on the back of the car. I would never purchase a car through him as a general manager, and I question if for sure he knows the brand !
Purchase a used Cadillac xxx less than three car was
Purchase a used Cadillac xxx less than three car was inspected by the dealership and the wrong tires were placed on the car. Two of the tires were a bald. Return back to the dealership to have this matter resolved, and I was told by the general manager, D’Lacey Stith That the car is a used car and that they can just swap out the tires from the back And put them in the front and put the ball tires in the back. When asked for him to come and look at the four tires, his response was no and that we know our product, but we am purchasing the vehicle. General manager, D’Lacey stated that They had invested in the car and had replace new tires on the back of the car. I would never purchase a car through him as a general manager, and I question if for sure he knows the brand !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for voicing your concerns regarding your AS-IS vehicle purchase. At the time of your purchase in May 2024, 2 of the tires measured less than 4/32 so we replaced them, the other tires passed our safety inspection. You visited multiple times before your purchase, and were satisfied with the price, condition, and operation of the vehicle. Upon taking your vehicle to another automotive supplier due to a shimmy, pulling to the right and a loose splash guard they recommended work. We explained the vehicle was not sold to you in this condition, and we are unable to accept liability for these repairs’ months later. We are sorry this doesn’t meet your expectations. Best Regards, D’Lacy Stith General Manager
Recently, I bought a car from Germain Cadillac of Easton.
Recently, I bought a car from Germain Cadillac of Easton. It was my first time to pursue a car on-line. Adam was a “no pressure,” efficient, and friendly salesman who answered all of my text messages in a timely matter. Immediately, I appreciated his sharp, “spot-on” communication skills. Also, his trustworthiness and quick responses helped me to “seal the deal” on a highly pursued car in one day. Adam’s attentiveness to my needs was exceptional. Definitely, he is the first person to call to get the job done. If you are interested in buying a vehicle, call Adam. He is the most reliable in every way!
Recently, I bought a car from Germain Cadillac of Easton.
Recently, I bought a car from Germain Cadillac of Easton. It was my first time to pursue a car on-line. Adam was a “no pressure,” efficient, and friendly salesman who answered all of my text messages in a timely matter. Immediately, I appreciated his sharp, “spot-on” communication skills. Also, his trustworthiness and quick responses helped me to “seal the deal” on a highly pursued car in one day. Adam’s attentiveness to my needs was exceptional. Definitely, he is the first person to call to get the job done. If you are interested in buying a vehicle, call Adam. He is the most reliable in every way!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Vickie, thanks for taking a moment to give us the highlights of your dealership experience with Adam! We're delighted he was committed to your complete satisfaction. Congrats on the pre-owned car! Best wishes for pleasant travels in your future, from the whole team at Germain Cadillac of Easton! Best Regards, D'Lacy Stith General Manager
Make it back to you and keep in touch with you everyday
Make it back to you and keep in touch with you everyday you can't ask for much more than that
Make it back to you and keep in touch with you everyday
Make it back to you and keep in touch with you everyday you can't ask for much more than that
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your positive experience with Robert. We know he enjoyed assisting you during your visit. If you need anything further, please do not hesitate to let us know. Best Regards, Kenny Quinn General Manager
Corey was great to work with.
Corey was great to work with. He made the process go quickly and smoothly. Every staff I encountered during my purchase was friendly and professional
Corey was great to work with.
Corey was great to work with. He made the process go quickly and smoothly. Every staff I encountered during my purchase was friendly and professional
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
CeeCee, Thank you for your kind words and for taking the time to leave us this 5-star review. It is wonderful to hear that we were able to provide you with the excellent sales experience we strive to provide all our customers. We look forward to working with you again in the future. Enjoy the road in your pre-owned car. Best Regards, Kenny Quinn General Manager
GREAT SERVICE
We purchased our 2019 XT5 form another dealer in Akron, Ohio. We were welcome with open arms by Germain Service Dept. We purchased a certified GM car and that was a good investment. Germain's staff is the best you will find in the car business anywhere. I CAN NOT express how much we have come to trust in the Germain Cadillac of Easton. thanks for looking after our family. Marvin Block & Cathy Block
GREAT SERVICE
We purchased our 2019 XT5 form another dealer in Akron, Ohio. We were welcome with open arms by Germain Service Dept. We purchased a certified GM car and that was a good investment. Germain's staff is the best you will find in the car business anywhere. I CAN NOT express how much we have come to trust in the Germain Cadillac of Easton. thanks for looking after our family. Marvin Block & Cathy Block
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We set high expectations for ourselves so it’s gratifying to hear you had a great service experience with us. We always strive to provide personable and excellent customer service. Thank you for the review! Best Regards, Kenny Quinn General Manager
Great salesperson and finanace mgr to work with car was
Great salesperson and finanace mgr to work with car was detailed and clean. They did a couple small touch up on paint issues with no questions. Also Provided a full tank of gas and a full over inspection to make sure car was to my satisfaction completely. One of the best car buying experiences with a dealer I’ve ever had
Great salesperson and finanace mgr to work with car was
Great salesperson and finanace mgr to work with car was detailed and clean. They did a couple small touch up on paint issues with no questions. Also Provided a full tank of gas and a full over inspection to make sure car was to my satisfaction completely. One of the best car buying experiences with a dealer I’ve ever had
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive review. We're glad to hear that you found our team here at Germain Cadillac of Easton so helpful in the purchase of your pre-owned vehicle. We do hope you will visit us again for sales or service Take care! Best Regards, Kenny Quinn General Manager
Mr. Quinn, I haven't bought a car from a dealership in almost 20 years as I usually buy from private owners, but working with Lynn and Zach was very easy and appreciated. They were both straightforward, professional and listened to my needs and answered all my questions. The car was detailed and beyond clean in all aspects and them working with me for the small paint repair was much appreciated ! Thank you again.
Service is sub par.
Service is sub par. Treat you like a car dummy. Tell you things that aren’t true just to get rid of you
Service is sub par.
Service is sub par. Treat you like a car dummy. Tell you things that aren’t true just to get rid of you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Chip, We apologize for the inconveniences you experienced during your service visit. It is our goal to provide a high quality and helpful experience every time a customer is in for service. However, unfortunately it sounds as if that standard wasn’t met. Our Service Director is Troy Almanson, and he would very much like to speak with you regarding this matter. Please give Troy a call at 614-383-4825 or email him back at talmanson@germaincars.com with the best time to contact you. We'd very much like to see how we may assist with your concerns. Best Regards, Kenny Quinn General Manager
Very Pleased
Excellent customer service by Lynn. Very responsive. No inflated fees by the dealership regarding possible purchase. Very pleased with the interaction with extremely fair prices regarding the value for the car that I was interested in.
Very Pleased
Excellent customer service by Lynn. Very responsive. No inflated fees by the dealership regarding possible purchase. Very pleased with the interaction with extremely fair prices regarding the value for the car that I was interested in.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you so much for sharing your experience with Germain Cadillac of Easton. We want every experience to be “five stars”! We appreciate you for taking the time to leave us this positive feedback! Best Regards, Kenny Quinn General Manager
Robert Redman is the best salesman ever!
Robert was wonderful and helped us purchase a 2016 Escalade. We love it for our family and it is a xxxx of a vehicle. Robert was very professional and a funny guy and has answered his phone every time I’ve called you guys. Thank you!
Robert Redman is the best salesman ever!
Robert was wonderful and helped us purchase a 2016 Escalade. We love it for our family and it is a xxxx of a vehicle. Robert was very professional and a funny guy and has answered his phone every time I’ve called you guys. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are overjoyed to hear about your positive car-buying experience. Our team works hard to ensure our guests receive only the best. Regards, Kenny Quinn General Manager