Bob Boyte Honda

As a recent customer of Boyte Honda (having purchased a 2023 CRV last year), I feel that I should be entitled to some expectations in service from your company. Upon buying our car, we subsequently were introduced to the warranty office for an excruciatingly hard-sell for insurance covering computerization of the vehicle. Recently, when the dashboard alerted us to maintenance needed, I had no way of knowing what kind of maintenance was required. Subsequently, I was notified that message was for an oil-change. I was surprised to be charged for that service, probably because I assumed our recent purchase covered it. When I learned that was not the case, I went to the warranty office again to learn the bad news. Everyone that I communicated with was extremely professional and thoughtful. But here is where the real problem began. I went to the front desk to ask for a “boss” to answer questions I had about my coverage. I have never been so embarrassingly treated by the woman at that desk. She badgered me about what my problem was to find the appropriate member to complain. I explained that I wasn’t even sure what my complaint was, so I just needed a boss to find the right person to ask. She then announced publicly that there was a complaining customer at the front. Slamming things on her desk, ignoring me even when I was asking questions, and nasty leers were inexcusable. Your professional workplace does not need such a brittle, shrill, thoughtless person as the first face your potential customers see when entering your business. Ms. Cathie Williams is a disgrace. I will make every effort to review her—and your engagement of her—publicly on feedback venues. Since this incident, I have actually heard from others who have had the same experience with her at your business. Nuff said…

Greatly disappointed in my service on 11.29.2023. Call was transferred over to a text message “customer” service communication. I asked to verify cost for my light to be fixed with a bulb change. The individual gave a generic quote. I proceeded to accept the Scope of work. Once I arrived to move forward on the fix, the cost wasn’t honored and I feel I was taken for a ride. Between my cars headlight was removed without discussion of labor cost, light was not faulty, then an insurance claim, then the new light doesn’t work, additional cost of mouse chewed wires. To an unacceptable fix. I would really like a Manager to give me a call to discuss further. Thank you, WB

was always pleased with the service even with the long waits until purchased new battery after battery was installed by the honda service man friday 11/19/22 , on the display the range is not working correct,also speed limit is not working took back 11/21/2002 explained everything was working until battery was installed he informed it had nothing to do with installing battery was the apps and i would need to correct it.

Sales great service sucks.Honda has a problem with white paint peeling and they will pick and choose who they help with the problem.I have 2 will be changing that I have been a good customer there since 2013

We purchased another Honda from Bob Boyte dealership last week. Had a great experience working with salesman Brian Phillips. Would buy again in the future.

If you are a woman do not go here alone they will take advantage of that and make you buy/finance a piece of crap , service dept was great that’s about it.

Staff was very nice and friendly. Very knowledgeable. (Internet sale), David was wonderful. All staff we dealt with including management was terrific. Would highly recommend this dealership. The only thing was we were there far too long.

I made an appointment being told if I wasn’t there at appointed time I would not get the dents removed (have INS). Arrived before open and waited. As soon as open walked in only to be told go get in line. “But I have an appointment. Go get in line. That is the way it works. I said again but I have an appointment drove 119 miles to get here arrived early and now I have to get in line which by the way is out to the road. I felt like the man was a statue no emotion. I concern just for third time said you have to get in line. What I did was travel back home. First time Honda owner always been Chevrolet. Now decision is whether to keep my Pilot and change dealers or just give up Honda.

Please do not buy any vehicle from them. Charge me $700.00 extra for accessories on delivery has few items missing. After talk to Management they are not willing to provide missing accessories nor willing to give any credit. Garbage Management.

After having a bad experience at one of the other Honda dealers in town, this purchase turned out to be a good experience. My wife and I were in the market for a compact SUV. After looking at models from Honda, Mazda, Toyota, and Nissan. We settled on the Honda CR-V. We started on our quest looking at vehicles at Bob Boyte. Roderick Waynick showed us both used and new CR-Vs. He took his time and answered all our questions. He showed us the interiors, but didn't really have what we were looking for, so we decided to look at the other Honda dealers. Things didn't work out with the other dealer, so a week later we went back to Bob Boyte and they had the exact CR-V we were looking for. Roderick was with another customer, so rather than making us wait, Chris "Soup" Campbell took over. We asked for his lowest OTD price, no waiting 20 or 30 minutes like other dealers, and he came back with a price almost $500 under his competitor. No pressure at any time, no pressure to add expensive and unneeded accessories, no pressure to buy now or loose deal. Just good expertise in answering questions. Very knowledgeable about the cars. No hassle over financing with Kenny Starita, who was quick and efficient. In and out in maybe 15 minutes. Car was checked over and detailed quickly. Full tank of gas. Chris spent time making sure I knew and under stood all the safety features and audio system. He paired my phone and showed me some new things you could do the phone. All in all, a pleasant experience.