Bob Brown Buick GMC

Ron was great to work with. And he was very helpful in all areas of the deal that made it much less stressful. Thanks to everyone.

Jeff and Terry are the BEST! Jeff does everything to make sure the customer is taken care of. He goes over and beyond. The scheduler Alicia and Jeff are the reason I continue to service in Ankeny.

Quick and painless. We submitted paperwork before we arrived and we in and out under an hour. Excellent service. The finance department was amazing!

Matt, I have had my vehicle in your shop ever since last year trying to find out why the traction and Stabiltrak lights come on and it is happening all the time now. I have had several things replaced only to find out it still did not take care of the problem. Please look at all they have replaced on my vehicle. I do have an extended warranty on my vehicle so the parts have been covered. It has been a trial and error and nothing is working. I noticed this weekend that they even come on when you get in the car like it is the weight. I have a trailer and pulled it to the fair Saturday and the compressor for the rear suspension when it comes on it has an awful noise and it clicks and struggles to level. Its like the air pump or whatever is under there, cannot take the load. It also did it when I get in the vehicle if it is on an unlevel ground. It has a horrible noise trying to level. Also I had new back brakes put on and they are making noises too. Terry Tracy is aware of all this and Jeff is my person I call for service. Terry told me a little over a month ago that he would get my vehicle back in and give me a car to drive of which I have not heard from him or Jeff since I was last there. I left a message for Terry Friday and Jeff today. Please see what you can do, This is very annoying.

My truck broke down in the middle of nowhere. Past experience with Roadside assistance has been horrible. I did not have time to screw with that mess so I paid for my own towing and had it taken to dealership. Rented a vehicle from a rental company and continued on my way on vacation. The following day I got a call from the dealership and they said the wiring harness was bad and under warranty. They said it would be done the next day. I said I will be back in town on Wednesday (it was Thursday) and want it ready when I get back. They said it will be ready at 7 am on Wednesday. Well Wednesday rolls around I turn in the rental I have and show up to get my truck at 830 am and guess what it is not done. No phone call nothing. Getting a loaner is near impossible at this place. Every time you have to give them insurance ect. I do understand the need for these items but you would think they could keep it from the time before which in my case was 2 weeks. So I leave mad and without a vehicle to drive. Had someone their had the curtesy to call me I could have kept the rental I was already driving. Thanks a lot. Every time I go to this dealership it is a painful experience. I really like the GMC product line but I may have to look into a ford next time around. Every experience I have had with GMC and Chevrolet has been a bad one. Everything was under warranty but I still had over $1,000.00 in cost in tow bill and rental for a week so really what did I save.

I was in a car accident which resulted in having to purchase a replacement vehicle. I had visited numerous websites and dealerships to find a car that made it even more stressful, but then I was connected to Gabby! Her follow-up was great - she let me know about all of my vehicle options and kept me up to date about the status of the car that I wanted that was not immediately available for a test drive or sale. While I looked for other cars out of necessity, I really wanted a sale to be credited to Gabby because I was impressed with her professionalism, friendliness, and knowledge about the cars on the lot. I was also impressed with Deanne who helped with the financing part of the purchase. Bob Brown Cheverolet has two terrific team members. I had one unpleasant experience with a salesperson at another dealership who was rude, pushy, and kind of mean...contrasted with my experience at Bob Brown Chevrolet, it was night and day. So the next time I need a car, I will call Gabby first! Thanks so much for your help getting me back on the road!

Very poor communication throughout, do not work with Jeff B. They had my car for a week before they even diagnosed my car. My vehicle was there for 2 months. Once I agreed with the repairs, they raised the price by $1,900. Very difficult to work with and will never deal with them again.

Gabby was very helpful answered our questions and kept updated on the pick up of my new car.

Very poor communication throughout. They had my car for a week before they even diagnosed my car. Once I agreed with the repairs, they raised the price by $1,900. Very difficult to work with and will never deal with them again.

My sales person did a great job getting me approved and helping me buy my dream car! Thank you