Reviews
Write a review.Adedeji Famoroti, my sales consultant, was personable,
.Adedeji Famoroti, my sales consultant, was personable, professional and made the entire process easy. I also greatly appreciated the tech overview provided by Emily. Buying a car from Johnson Lexus of Durham is a first class experience.
.Adedeji Famoroti, my sales consultant, was personable,
.Adedeji Famoroti, my sales consultant, was personable, professional and made the entire process easy. I also greatly appreciated the tech overview provided by Emily. Buying a car from Johnson Lexus of Durham is a first class experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your great experience with us!
Second purchase from Johnson and very pleased with the
Second purchase from Johnson and very pleased with the dealership and employees. Only negative feedback is the renovation makes it difficult for the customer.
Second purchase from Johnson and very pleased with the
Second purchase from Johnson and very pleased with the dealership and employees. Only negative feedback is the renovation makes it difficult for the customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback. We greatly appreciate your review and your patience as we undergo renovations. Our team at Johnson Lexus looks forward to serving you again!
Definitely recommend going to Johnson Lexus of Durham the
Definitely recommend going to Johnson Lexus of Durham the service is EXCELLENT. Carlos M and rest of the team made my first lexus vehicle shopping experience awesome!
Definitely recommend going to Johnson Lexus of Durham the
Definitely recommend going to Johnson Lexus of Durham the service is EXCELLENT. Carlos M and rest of the team made my first lexus vehicle shopping experience awesome!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We are happy to hear your first car buying experience at Johnson Lexus was a great one.
First time purchasing from Johnson Lexus in Durham.
First time purchasing from Johnson Lexus in Durham. Very pleasant experience. Oscar Morillo was very helpful from the first phone contact. Great follow up after the sale.
First time purchasing from Johnson Lexus in Durham.
First time purchasing from Johnson Lexus in Durham. Very pleasant experience. Oscar Morillo was very helpful from the first phone contact. Great follow up after the sale.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your great experience with us. Welcome to the Johnson Lexus family!
Excellent experience at Johnson Lexus.
Excellent experience at Johnson Lexus. Salesperson, Monica Brown was wonderful. Knowledgeable and professional sales, finance and tech team!
Excellent experience at Johnson Lexus.
Excellent experience at Johnson Lexus. Salesperson, Monica Brown was wonderful. Knowledgeable and professional sales, finance and tech team!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful feedback! We look forward to serving you again at Johnson Lexus.
I was totally pleased with the exceptional experience I
I was totally pleased with the exceptional experience I had at Johnson Lexus of Durham!
I was totally pleased with the exceptional experience I
I was totally pleased with the exceptional experience I had at Johnson Lexus of Durham!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your great feedback. It was our pleasure to assist you at Johnson Lexus!
My recent purchase at Johnson Lexus of Durham was easy
My recent purchase at Johnson Lexus of Durham was easy and stress free. My salesman, Rene Lewis, went above and beyond to provide me with an excellent experience.
My recent purchase at Johnson Lexus of Durham was easy
My recent purchase at Johnson Lexus of Durham was easy and stress free. My salesman, Rene Lewis, went above and beyond to provide me with an excellent experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your great experience with us! We look forward to serving you again at Johnson Lexus.
No no sense here.
No no sense here. Very professional and understanding. Kept me informed along my car buying process. Very responsive as well. Thanks it was pleasure to buy our first Lexus here.
No no sense here.
No no sense here. Very professional and understanding. Kept me informed along my car buying process. Very responsive as well. Thanks it was pleasure to buy our first Lexus here.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5 star review! We are glad you had a great experience with our team at Johnson Lexus.
Valued my time, have pleasant attitudes, and provided
Valued my time, have pleasant attitudes, and provided knowledgeable and resourceful resources. Take things a step further to exceed — rather than just meet expectations. Have positive attitudes and excellent customer service. Resolved my queries as quickly as possible with great communication skills.
Valued my time, have pleasant attitudes, and provided
Valued my time, have pleasant attitudes, and provided knowledgeable and resourceful resources. Take things a step further to exceed — rather than just meet expectations. Have positive attitudes and excellent customer service. Resolved my queries as quickly as possible with great communication skills.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for 5 stars! Your kind words have made our day. We are happy to hear you had a wonderful experience at Johnson Lexus and our team looks forward to serving you again!
I am concerned that the GPS in my 2021 Lexus is not kept up to date with changes in the cloud while having the subscription, i.e., exit numbers. Changes in the subscription do not occur in the cloud when the changes are complete on the streets, highways, bridges, etc. I traded my car to purchase a 2021 Lexus with the understanding the GPS would always have updated/current map information. Why is the map information that is pulled from the cloud not correct/current?
We would happy to connect you with a member of our team to help answer any questions regarding your subscription. For further assistance, please share your full name and best contact information with Anna Haddock at ahaddock@johnsonautomotive.com.
Wait in Line
It is taking over a week to schedule an appointment for a regular oil change at the Durham Lexus dealer. Jiffy Lube took 20 minutes. Can't sell cars without a reliable service department.
Wait in Line
It is taking over a week to schedule an appointment for a regular oil change at the Durham Lexus dealer. Jiffy Lube took 20 minutes. Can't sell cars without a reliable service department.
- Customer service 2.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback. We apologize for the difficulty you have had scheduling a service appointment. We would be happy to connect you directly with our Service Manager to further assist you. For further assistance, please share your full name and best contact information with Anna Haddock at ahaddock@johnsonautomotive.com.
