Reviews
Write a reviewSo Happy with Tyler Fairway Auto
Wonderful, amazing customer service, clean car returned after repairs, took me back to work before repairs and dropped off my car at work when finished, professional people and honest. Never force you or talk you into anything. They give you an honest estimate and it came in much lower than stated. I was over joyed!
So Happy with Tyler Fairway Auto
Wonderful, amazing customer service, clean car returned after repairs, took me back to work before repairs and dropped off my car at work when finished, professional people and honest. Never force you or talk you into anything. They give you an honest estimate and it came in much lower than stated. I was over joyed!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
People come first, just as it should be
Most places I’ve dealt with talk about customer service and satisfaction but somehow seem to fall short. At Fairway Auto they put both those concepts front and center. It starts with the receptionist Sunshine, who is always helpful; the service personnel who work harder at getting my car serviced correctly and in a timely manner; and even Jimmy and Diana who pick up my car and deliver it safely back to me. Courtesy and respect are always front and center. This concept never waived when I was having so much trouble keeping my car running. They went above and beyond getting my car fixed; even making sure I had a loaner car when it took two months waiting for the parts needed to repair my car. When I made the decision to replace my car the sales team made sure I got the vehicle I needed at a cost I could afford. When they said they could help me they did, when they couldn’t help me they found someone who could. Your professionalism is top notch; your customer service was no joke and very much appreciated; your people first attitude was something I very much needed at the time and the fact that you give the same service to everyone you encounter is a huge plus. By the way, my Honda Odyssey is a dream to drive and is the perfect vehicle for my husband and I at this time in our lives. Diana Goldwater you were right, this is the perfect car for me. Barney Rubin you’ve got a great team of people and thank you all for everything.
People come first, just as it should be
Most places I’ve dealt with talk about customer service and satisfaction but somehow seem to fall short. At Fairway Auto they put both those concepts front and center. It starts with the receptionist Sunshine, who is always helpful; the service personnel who work harder at getting my car serviced correctly and in a timely manner; and even Jimmy and Diana who pick up my car and deliver it safely back to me. Courtesy and respect are always front and center. This concept never waived when I was having so much trouble keeping my car running. They went above and beyond getting my car fixed; even making sure I had a loaner car when it took two months waiting for the parts needed to repair my car. When I made the decision to replace my car the sales team made sure I got the vehicle I needed at a cost I could afford. When they said they could help me they did, when they couldn’t help me they found someone who could. Your professionalism is top notch; your customer service was no joke and very much appreciated; your people first attitude was something I very much needed at the time and the fact that you give the same service to everyone you encounter is a huge plus. By the way, my Honda Odyssey is a dream to drive and is the perfect vehicle for my husband and I at this time in our lives. Diana Goldwater you were right, this is the perfect car for me. Barney Rubin you’ve got a great team of people and thank you all for everything.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The Service Team at Fairway Ford is super
Terry and Clay have always provided excellant service for all of our family Both are always very prompt in getting our repairs taken care of. From the point of entry to the Deslership to the completion of service, every detail is handled with courtesy and full explanation of required and suggested service needs
The Service Team at Fairway Ford is super
Terry and Clay have always provided excellant service for all of our family Both are always very prompt in getting our repairs taken care of. From the point of entry to the Deslership to the completion of service, every detail is handled with courtesy and full explanation of required and suggested service needs
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Top Notch Service!
Just wanted to say Lee and the rest of his service department are very professional and courteous. My wife took a used car we had bought there in for a sensor light problem, they jumped right on it and fixed the problem. Just the respect they showed my wife and the VIP treatment they gave her, will keep us coming back!
Top Notch Service!
Just wanted to say Lee and the rest of his service department are very professional and courteous. My wife took a used car we had bought there in for a sensor light problem, they jumped right on it and fixed the problem. Just the respect they showed my wife and the VIP treatment they gave her, will keep us coming back!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Remarkable service, great experience
I just purchased a used Ford from Fairway auto. The service I received was amazing. The sales person was informative, walked me through the east application process and I received same day approval. The owner called me to let me know the next steps. I got a great price, beautiful car and superior customer service from this team. I highly recommend this dealership. I had an amazing experience
Remarkable service, great experience
I just purchased a used Ford from Fairway auto. The service I received was amazing. The sales person was informative, walked me through the east application process and I received same day approval. The owner called me to let me know the next steps. I got a great price, beautiful car and superior customer service from this team. I highly recommend this dealership. I had an amazing experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Truck Deal
Lee was very kind and helpful. We didn't find the truck we wanted in our price range but Lee and Jack did everything they could to help us.
Truck Deal
Lee was very kind and helpful. We didn't find the truck we wanted in our price range but Lee and Jack did everything they could to help us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
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Truck Buying Made Easy
Very helpful group of employees at Fairway Auto Center, They got the F250 ready and waiting for my arrival. They allowed me to test drive the truck and I was able to take my time and evaluate the vehicle. All of my questions were answered and the purchase process went very smooth.
Truck Buying Made Easy
Very helpful group of employees at Fairway Auto Center, They got the F250 ready and waiting for my arrival. They allowed me to test drive the truck and I was able to take my time and evaluate the vehicle. All of my questions were answered and the purchase process went very smooth.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Highly recommend
I was interested in a car on thier lot and was contacted by email and text by a sales rep. We communicated by text prior to my trip to the dealership which made the actual meeting at the dealership go quickly and smoothly. I arrived at the dealership, was greeted by Michael took me to the vehicle we looked it over, took it for a quick ride, I owned the same vehicle just an older model so I was sure of the type car I wanted. Michael was professional, matter of fact and presented the best price/finance options without pressure or a bunch of fluff. Within an hour we had a deal sign sealed and delivered. I could not be more pleased with my experience and purchase. Everyone at the dealership from Michael to Jack to Darby were easy to deal with and surprisingly low key for car sales staff. I can't speak to everyone at the dealership but these three are great folks to deal with and buy from.
Highly recommend
I was interested in a car on thier lot and was contacted by email and text by a sales rep. We communicated by text prior to my trip to the dealership which made the actual meeting at the dealership go quickly and smoothly. I arrived at the dealership, was greeted by Michael took me to the vehicle we looked it over, took it for a quick ride, I owned the same vehicle just an older model so I was sure of the type car I wanted. Michael was professional, matter of fact and presented the best price/finance options without pressure or a bunch of fluff. Within an hour we had a deal sign sealed and delivered. I could not be more pleased with my experience and purchase. Everyone at the dealership from Michael to Jack to Darby were easy to deal with and surprisingly low key for car sales staff. I can't speak to everyone at the dealership but these three are great folks to deal with and buy from.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Honest and Reliable
I have a 69 Ford F-100 Ranger that I am very particular with and Fairway is one of the very few places I trust to work on it and my other cars. I am a former air craft technician so I know a thing or two about cars and auto mechanics and this crew is one of the best around. I have called them to just get advice and they are very willing to help out. I have already recommended them to others and they too appreciate these technicians.
Honest and Reliable
I have a 69 Ford F-100 Ranger that I am very particular with and Fairway is one of the very few places I trust to work on it and my other cars. I am a former air craft technician so I know a thing or two about cars and auto mechanics and this crew is one of the best around. I have called them to just get advice and they are very willing to help out. I have already recommended them to others and they too appreciate these technicians.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service!!!
Great place to take cars for service. Friendly staff and very knowledgeable.
Great service!!!
Great place to take cars for service. Friendly staff and very knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase