Lexus of Merrillville

Bruce was the best part of the whole experience. He was excellent at helping us meet our financing goals. Instead of trying to sell us the car, he was... trying to find us a solution.

I am having a hard time doing an overall rating normally I would give Lexus of Merrillville 5 Stars and Yes recommend family and friends but this experience... has made me a little jaded. I have been looking at the same 2019 RX with 15300 miles since the beginning of June I was told that the vehicles cannot be sold pre-owned certified until a part which it needed was replaced and with C19 I had no problem waiting. Went back to the dealership 2 weeks ago vehicle still not on the lot a salesman came out gave me his card and said he would call once it was on the lot. He did call stated car was available and there was no room for negotiation the price is the price so I waited a few more weeks the car is still available and still be advertised with the same mileage and price. Today I went to see the car it was on the lot and available. Here is the kicker I am trading a 2017 vehicle with very low miles and even the dealership gave it an excellent grade per KBB, they came back at the lowest price which was fine I still have some wiggle room I was very close to saying yes. So I decide to take the 2019 RX out for a test drive and it doesn't have 15300 miles it has 20028 miles 25% more than advertised I thought I was given the wrong car. The salesman stated that someone has been driving the car than I asked how much are they taking off since it now has 5000 miles more and the answer was SAME Price no difference for an additional 5000 miles this makes no sense to me. I am sure if I brought the car I was trading with an additional 5K in miles the price would change from their original offer. In closing I have made more than 1 attempt to look at this car since the beginning of June at this point I am very disappointed with Lexus of Merrillville I am not sure why I was not called about it once it was repaired but I will see what happens over the next few days.

I had the pleasure of working Marc Lovejoy when I came to look at a used car. He made the experience an enjoyable one. He was very knowledgeable and answered... all my concerns. He serves his customers with excellence. Completed paperwork with Willie Haddad. Mr. Haddad was professional and personable.

Prompt and professional contact with everyone who had a role in the car purchase process, including the receptionist, salesman and finance department.

The personal service is awesome, keep up the great work! This is our second vehicle purchased here at this location, we will be back for number 3.

Thank you so much for washing the vehicle and filling up my tank. Was not expected at all. Greatly appreciated

Have never had an issue with service. Felt safe in this age of covid-19 with the environment at LOM. Even the car wash makes me happy!

The care and attention to detail. Met me at the vehicle by 2 technicians and they took care of everything. I pointed out some things that probably shoulder... have been taken care during the certification process and it was taken care of without incident

Always treated Professionally and yet I always feel like part of the Lexus family. Repairs are done quickly and the Service is always very very good,

The dedication of staff to make sure you are well taken care of! Excellent, always Top Notch customer service from sales, in particular Darry Jones. ... Can't say the same for my previous experiences with the Service department.