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Reviews

4.0
202 lifetime reviews. Includes reviews of Lexus of Merrillville from DealerRater.com
  • Customer Service

    I had the pleasure of working Marc Lovejoy when I came to look at a used car. He made the experience an enjoyable one. He was very knowledgeable a...


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    I had the pleasure of working Marc Lovejoy when I came to look at a used car. He made the experience an enjoyable one. He was very knowledgeable and answered all my concerns. He serves his customers with excellence. Completed paperwork with Willie Haddad. Mr. Haddad was professional and personable.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Refuse to return Deposit
    February 22, 2017

    Several weeks ago I contacted Lexus of Merrilville and many other Lexus dealers about a possible purchase of a new Lexus LX. The dealership (we wo...


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    Several weeks ago I contacted Lexus of Merrilville and many other Lexus dealers about a possible purchase of a new Lexus LX. The dealership (we worked with Dave Whelen). They offered us a good price, and when I told Dave that I wanted to come out to Merrilville to look at the car the next day, he told me, that a refundable deposit of $500 would hold the car until then. I submitted the deposit vie e-mail to them on a credit card charge. I was contacted by another dealer and was offered the same car at a substantial saving and I bought the car at that dealer. I have so far asked twice for my deposit back and have not received an answer to my return request nor the actual deposit. Actions such as that make people not want to consider that dealer or the brand. Unfortunate but a scam that gives car dealers a bad name.

    Does not recommend this dealer

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  • a bad experience that deters me from wanting to own a Lexus
    January 21, 2017

    a bad experience that deters me from wanting to own a Lexus ...


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    a bad experience that deters me from wanting to own a Lexus ...

    Does not recommend this dealer
    Came in for service or repair

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