Lexus of Merrillville Hours
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning
and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
Read reviews that mention:
Bruce was the best part of the whole experience. He was excellent at helping us meet our financing goals. Instead of trying to sell us the car, he was... trying to find us a solution.
I am having a hard time doing an overall rating normally I would give Lexus of Merrillville 5 Stars and Yes recommend family and friends but this experience... has made me a little jaded. I have been looking at the same 2019 RX with 15300 miles since the beginning of June I was told that the vehicles cannot be sold pre-owned certified until a part which it needed was replaced and with C19 I had no problem waiting. Went back to the dealership 2 weeks ago vehicle still not on the lot a salesman came out gave me his card and said he would call once it was on the lot. He did call stated car was available and there was no room for negotiation the price is the price so I waited a few more weeks the car is still available and still be advertised with the same mileage and price. Today I went to see the car it was on the lot and available. Here is the kicker I am trading a 2017 vehicle with very low miles and even the dealership gave it an excellent grade per KBB, they came back at the lowest price which was fine I still have some wiggle room I was very close to saying yes. So I decide to take the 2019 RX out for a test drive and it doesn't have 15300 miles it has 20028 miles 25% more than advertised I thought I was given the wrong car. The salesman stated that someone has been driving the car than I asked how much are they taking off since it now has 5000 miles more and the answer was SAME Price no difference for an additional 5000 miles this makes no sense to me. I am sure if I brought the car I was trading with an additional 5K in miles the price would change from their original offer. In closing I have made more than 1 attempt to look at this car since the beginning of June at this point I am very disappointed with Lexus of Merrillville I am not sure why I was not called about it once it was repaired but I will see what happens over the next few days.
I had the pleasure of working Marc Lovejoy when I came to look at a used car. He made the experience an enjoyable one. He was very knowledgeable and answered... all my concerns. He serves his customers with excellence. Completed paperwork with Willie Haddad. Mr. Haddad was professional and personable.
Prompt and professional contact with everyone who had a role in the car purchase process, including the receptionist, salesman and finance department.
Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If... there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, The Lexus of Merrillville Team
The personal service is awesome, keep up the great work! This is our second vehicle purchased here at this location, we will be back for number 3.
Thank you for this amazing review, James! We really appreciate your business. Best, The Lexus of Merrillville Team
Thank you so much for washing the vehicle and filling up my tank. Was not expected at all. Greatly appreciated
Debra, we are glad to hear you enjoyed your recent visit to our service department. At Lexus of Merrillville we believe clean cars make happy customer...s and are pleased to hear you appreciated your free car wash! The Lexus of Merrillville Team
Have never had an issue with service. Felt safe in this age of covid-19 with the environment at LOM. Even the car wash makes me happy!
Thank you so much for this wonderful feedback, Michael! Our team has been working hard to keep our customers safe during this time, and we are so glad... to hear that you felt comfortable during your visit. We look forward to working with you again. The Lexus of Merrillville Team
The care and attention to detail. Met me at the vehicle by 2 technicians and they took care of everything. I pointed out some things that probably shoulder... have been taken care during the certification process and it was taken care of without incident
Samuel, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy ...that they were there to take care of you! Thank you again and we look forward to working with you in the future! The Lexus of Merrillville Team
Always treated Professionally and yet I always feel like part of the Lexus family. Repairs are done quickly and the Service is always very very good,
Sharon, hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value... and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! The Lexus of Merrillville Team
The dedication of staff to make sure you are well taken care of! Excellent, always Top Notch customer service from sales, in particular Darry Jones. ... Can't say the same for my previous experiences with the Service department.
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are... any other automotive needs we can assist you with, please don't hesitate to call us or stop by. The Lexus of Merrillville Team