Reviews
Write a reviewVery good service
I have been using this dealership since 2005. First for my Cadillac STS and now for my Cadillac XTS
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
2015 SRX Scheduled Maintenance Items
I brought my 2015 SRX into Penske as I normally do when I am about to leave town. In this case I was going to Las Vegas. I made my appointment on line which is very user friendly. Upon arrival I was greeted by my advisor. He described the items that would have to.be completed and the amount of time it would take to have my SRX in tip top shape before driving thru 100 degree weather on my way to Vegas. He had the maintenance items completed on time and I was on my way.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is great to hear everything was done quickly and to your satisfaction, Marvin!
Financing in hand
Ridiculously bad. Waited 45 min for them to bring a certified pre-owned car up from a nearby lot for me to see—and I had an appointment. Disorganized, and miserable customer service. Hard to believe they sell any cars with this sales crew.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback, Nick. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (877) 415-6906 to discuss your concerns, as your satisfaction is of utmost importance to us.
johterry1@aol.com
I enjoyed Fred working with me during my visit. He is an asset to your organization.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Christine Wilson
I took my car in for an oil change and for my touchscreen to be fixed. I picked up my car two days later and was told the part for my screen was ordered and will be there in a few days. That was 3 weeks ago and nobody has followed up with me. I’ve only been called to do a survey about my experience. So I waited to write hoping this issue gets resolved, but it hasn’t and my touchscreen doesn’t respond at all now. This is not the first time I’ve had issues with this dealership, I just hope it’s the last. I will follow up again today. Hopefully I get help m.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Christine, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (877) 415-6906 so we can work towards a resolution. We look forward to hearing from you.
Excellent Service from the service department!
Excellent service department! Fast friendly and waiting area is very clean and comfortable !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Worst service I’ve ever had
Oil changed with lesser grade, I had to replace my battery the day after I had it serviced Service Rep was in a hurry. Never again
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback, Rochelle. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (877) 415-6906 to discuss your concerns, as your satisfaction is of utmost importance to us.
Senior Host Operations Specialist
Overall, my experience was pleasatn. I received excellant customer service. My advisor did everything to make sure my experience was good. THANKS FRED!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Penske Cadillac
Everything was smooth couldn't ask for a better sales woman
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Not returning phone calls RE: spare tire kit
I called and left messages for the service rep. to call me back regarding a spare tire kit. No return call back.at all. My questions where answered when I went in for service. I was told he was the only one to answer the questions. Not Good.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we regret to hear that you had this experience with us, Yvette. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (877) 415-6906.