Fields Cadillac St. Augustine

I had service done to my 2023 CT5-V on Tuesday 6.2.2026 including oil change and tire rotation. My service advisor, Michael was excellent and professional. Unfortunately after leaving the dealership and getting on the highway, I checked the "oil life %" and the Technician did not reset it to 100%. Not Michael's fault, just a lapse in service protocol. Kinda makes me wonder what else the Tech missed/forgot?

Great service department Mike was extremely helpful in keeping us up to date Car nice and clean when picking up Nice that they provide breakfast snd lunch plus snacks while waiting for repairs etc Thanks for your assistance Mike

Had extensive work done requiring leaving my vehicle overnight. I was given a loaner vehicle which was electric. It was my first experience driving an electric vehicle. Mid afternoon I received a call from Jake saying that they were able to get the part and had completed my repairs. I was pleasantly surprised but not shocked because this is the kind of service I’ve had for the life of my car. Well done!

The entire staff was very accommodating to my needs and were more than helpful while aiding me in my decisions about my purchase.

We recently purchased a used Cadillac Lyriq from Fields Cadillac of St. Augustine and had an excellent experience. Brian (“Woody”) and the sales team were professional, helpful, and addressed all of our questions throughout the process. When we later experienced an issue with the telematics and infotainment system, my service representative, Mike, and the service center at the dealership handled everything in a timely and professional manner, provided a loaner vehicle, and resolved the problem quickly. Overall, outstanding customer service from start to finish. I would highly recommend Fields Cadillac of St. Augustine if you are in the market for a new or used vehicle or just need service for your Cadillac. My experience there has met all of my expectations.

Jake did a great job handling our issue and suggesting testing prior to purchasing a new battery. Like a good neighbor Jake was there for us.

Very good service with pleasent people with whom you deal with. Wash was very good as well.

Service was great . Patrick was very professional and made sure all was done perfectly, including making sure I had a ride to and from Fields l. Driver Scott was also very personable and professional. Thanks for all you do.

From start to finish, with Scott's pick-up of my vehicle through Patrick keeping me informed throughout the entire service process, the experience, value for repairs and outstanding customer service is why I rate Field's St. Augustine 🌟 🌟 🌟 🌟 🌟 !

Jake in Service is always there to provide you updates and maximize the customer’s experience. John in sales was waxing and very knowledgeable. I recommend this dealership to anyone.