Reviews
Excellent service! Patrick was awesome and treated me with respect and the oil change went fairly quickly.
Excellent service! Patrick was awesome and treated me with respect and the oil change went fairly quickly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Michael was very helpful and took care of everything in a professional manner. Pleasant experience.
Michael was very helpful and took care of everything in a professional manner. Pleasant experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing we are providing this level of service and care to you is validating for our team! Thank you for your business, from your friends at Fields Cadillac St. Augustine!
No issues with service, check in was on point, waiting room atmosphere relaxing. Only issue I have is with the car wash. My car was in better shape when I arrived, I hand wash it once a week in my driveway.Car had water spots all over the hood, trunk and tires were really bad. When I arrived home I was forced to wash it again. In the future I plan on declining on the car wash, terrible job.
No issues with service, check in was on point, waiting room atmosphere relaxing. Only issue I have is with the car wash. My car was in better shape when I arrived, I hand wash it once a week in my driveway.Car had water spots all over the hood, trunk and tires were really bad. When I arrived home I was forced to wash it again. In the future I plan on declining on the car wash, terrible job.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing your situation to our attention. We’re sorry to hear about the experience you had with our wash service, and we’ll make sure to address this with our team. If there's anything we can do to resolve this to your satisfaction, please contact our service manager directly. Thank you for your feedback and support. -Your Fields Cadillac St. Augustine Team
Everything I expected and more very well run and a pleasure to do business with
Everything I expected and more very well run and a pleasure to do business with
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your confidence in Fields Cadillac St. Augustine! We appreciate your business.
Michael was very professional and explained everything in detail to me. I felt very comfortable with his explanations. He is very knowledgeable.
Michael was very professional and explained everything in detail to me. I felt very comfortable with his explanations. He is very knowledgeable.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Juliea, your feedback about Michael made our day! Thank you for choosing Fields Cadillac St. Augustine and for sharing your experience with us. See you next time!
Very professional and easy to work with. I would highly recommend them to anyone looking to purchase a car
Very professional and easy to work with. I would highly recommend them to anyone looking to purchase a car
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Victor, thank you for recommending Fields Cadillac St. Augustine! We are happy to hear that you had a professional and seamless purchasing experience with our team. Enjoy your new car!
Had oil change and tire rotation! It was nice and smooth, they even picked us up and dropped us off at local eatery while we waited. Thank you to our driver Baylen. I was however, disappointed they usually give a free car wash, it was listed on the invoice too, but it was not done.
Had oil change and tire rotation! It was nice and smooth, they even picked us up and dropped us off at local eatery while we waited. Thank you to our driver Baylen. I was however, disappointed they usually give a free car wash, it was listed on the invoice too, but it was not done.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback of Fields Cadillac St. Augustine. We’re pleased the oil change and tire rotation went smoothly, but I apologize for the missed car wash. I’ll address this with our team. See you next time!
Good attitudes Clean space Service rep was thoughtful and deliberate in explaining issues and the appropriate maintenance procedures
Good attitudes Clean space Service rep was thoughtful and deliberate in explaining issues and the appropriate maintenance procedures
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive feedback about our team and clean facility! Your review made our day, and we hope you’ll visit us again at Fields Cadillac St. Augustine.
It was an amazing experience; everyone made me feel like I was right at home. They made me feel like I was family. A great place to get a vehicle!
It was an amazing experience; everyone made me feel like I was right at home. They made me feel like I was family. A great place to get a vehicle!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re so thrilled to hear you felt right at home with our Fields Cadillac St. Augustine family! Thank you for those kind words and for choosing us for your business!
All the folks from when I pulled into the bay area to Mike the chef even all the other associates were very friendly and stop and have a conversation I am very pleased that I purchased my 2024 escalade at this establishment.
All the folks from when I pulled into the bay area to Mike the chef even all the other associates were very friendly and stop and have a conversation I am very pleased that I purchased my 2024 escalade at this establishment.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi David - Congratulations on your new 2024 Escalade! It's wonderful to know our team made your experience enjoyable from start to finish. Thank you for choosing Fields Cadillac St. Augustine!