Reviews
We have had our oil changed and tire rotation several times and have enjoyed the super good breakfast prepared to order by a chef. however the last time we were there was no protection put down on the floor boards and as a result oil stains where left on the floor mats. The problem was quickly resolved by the detail shop and cleaned up properly. Accidents do happen and they made it right in the end.
We have had our oil changed and tire rotation several times and have enjoyed the super good breakfast prepared to order by a chef. however the last time we were there was no protection put down on the floor boards and as a result oil stains where left on the floor mats. The problem was quickly resolved by the detail shop and cleaned up properly. Accidents do happen and they made it right in the end.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your understanding and are glad that our detail shop was able to quickly resolve the issue. We'll continue working hard to provide a seamless service for every guest and encourage you to reach out if there's anything more we can do for you at this time. Thank you! - Kevin Hand - Service Director - 9048233000
I had the best experience at Fields. They made the process so easy. I dealt with Kim, Xander, and Mo, they all were amazing. The customer service was next level. I highly recommend using this dealership
I had the best experience at Fields. They made the process so easy. I dealt with Kim, Xander, and Mo, they all were amazing. The customer service was next level. I highly recommend using this dealership
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re thrilled to hear you had a seamless and memorable experience with Kim, Xander, and Mo! Thank you for recommending Fields Cadillac xx. Augustine. Safe travels ahead!
I enjoyed the welcome, smiles, the respect and assistance. The commercials don’t lie. Everyone was helpful and the car buying experience was painless and quick. Melvin Jackson gave me 5 star treatment. I will purchase all of my cars here.
I enjoyed the welcome, smiles, the respect and assistance. The commercials don’t lie. Everyone was helpful and the car buying experience was painless and quick. Melvin Jackson gave me 5 star treatment. I will purchase all of my cars here.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Kim, we are thrilled to hear you had such a positive experience with Melvin and our team! We look forward to helping you again in the future! Thank you, and congratulations on your new car! - Fields Cadillac xx. Augustine
I called made an appointment and it was fast and easy. I will definitely be back.
I called made an appointment and it was fast and easy. I will definitely be back.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jim, it means so much to us to see your review! Thanks from the team at Fields Cadillac xx. Augustine.
At 63 years of age, Fields Cadillac of xx Augustine is by far the highest on my list of quality dealerships. As a customer, I am made to feel valued, from the telephone receptionist to the service manager. I was very pleased with the attention to detail of my vehicle as well as the perfect, made to order breakfast I had while waiting for my car! Thank You Jake Shulz for your excellent service to my Caddy!
At 63 years of age, Fields Cadillac of xx Augustine is by far the highest on my list of quality dealerships. As a customer, I am made to feel valued, from the telephone receptionist to the service manager. I was very pleased with the attention to detail of my vehicle as well as the perfect, made to order breakfast I had while waiting for my car! Thank You Jake Shulz for your excellent service to my Caddy!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your fantastic feedback has made our day! Thank you for choosing Fields Cadillac xx. Augustine and for sharing your appreciation of Jake and the rest of the team. We wish you many safe and happy miles ahead!
Love every experience I have at this dealership. The customer service is the best. Everyone is so friendly and they are as fast as expected.
Love every experience I have at this dealership. The customer service is the best. Everyone is so friendly and they are as fast as expected.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Amber! We're so glad you always have a great experience with our team at Fields Cadillac xx. Augustine. We look forward to helping you again!
Will damage your vehicle and deny it. Will argue about repairs. Will say they will repair and then say no, call your insurance company.
Will damage your vehicle and deny it. Will argue about repairs. Will say they will repair and then say no, call your insurance company.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Steve, sorry you feel this way. We have talked and gone over the issues with your vehicle. We feel we have gone above and beyond what any dealer would have done. Thank you.
You tried twice to fix the damage that happened under your care to the paint, swirl marks over entire car. Finally sent for proper correction only to tell me the next day decision changed, call my insurance company. Last pick up, damge to rim from what looks like curb. Asked to see video of car at drop off to prove you damaged it, only to be told "talk to corporate". You didnt go above and beyond, my car is in worse shape from every attempt you made to fix damage done by your shop.
Always great service...excellent advisor Mike, and this is always my choice for my Caddie!
Always great service...excellent advisor Mike, and this is always my choice for my Caddie!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear that Mike has been great to work with. Thanks for choosing Fields Cadillac xx. Augustine as your go-to service center!
The service was excellent. I would have awarded a “5” but there was some confusion with my appointment. It was worked out to my satisfaction.
The service was excellent. I would have awarded a “5” but there was some confusion with my appointment. It was worked out to my satisfaction.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Scott, thanks for sharing your feedback with Fields Cadillac xx. Augustine! I'm glad we found a solution for the mix-up. See you next time!
I had service done to my 2023 CT5-V on Tuesday 6.2.2026 including oil change and tire rotation. My service advisor, Michael was excellent and professional. Unfortunately after leaving the dealership and getting on the highway, I checked the "oil life %" and the Technician did not reset it to 100%. Not Michael's fault, just a lapse in service protocol. Kinda makes me wonder what else the Tech missed/forgot?
I had service done to my 2023 CT5-V on Tuesday 6.2.2026 including oil change and tire rotation. My service advisor, Michael was excellent and professional. Unfortunately after leaving the dealership and getting on the highway, I checked the "oil life %" and the Technician did not reset it to 100%. Not Michael's fault, just a lapse in service protocol. Kinda makes me wonder what else the Tech missed/forgot?
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We’re glad Michael took good care of you, but we do apologize for the oversight. Please reach out to our team so we can address this directly. Thank you, and we hope you’re enjoying your 2023 Cadillac CT5-V. - The Fields Cadillac xx. Augustine Team