Reviews
Lied to blatantly by salesman no acknowledgement or
Lied to blatantly by salesman no acknowledgement or apology by management so disappointed in this company
Lied to blatantly by salesman no acknowledgement or
Lied to blatantly by salesman no acknowledgement or apology by management so disappointed in this company
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I visited with the salesperson you were working with regarding the situation. The salesperson you were working with did not realize the vehicle you were interested was being shown to another customer by another salesperson when you text him stating you were on the way to the dealership. I certainly understand your being upset upon your arrival to discover a deal was being finalized with another customer. I do apologize for your experience. It is unfortunate the other customer was here before your arrival, however, after they test drove it and were deciding whether to purchase the vehicle it would not be appropriate to explain to them, they could not purchase the vehicle because another customer just informed us that they were on the way to purchase it. After twenty-eight years at Deery Brothers, I have seen two customers wanting to look at the same vehicle at the same time numerous times and one party is happy the other is disappointed. Most customers are understanding the timing was just not right. We must offer our inventory as a first come first serve basis as an overwhelming number of other businesses operate. We encourage our customers to secure vehicles via credit card if they are unable to physically bring the deposit into the dealership immediately. I would have reached out sooner, however, the first time I was made aware of your experience was your Google review. I encourage all customers to reach out to me if they have any issues. This allows me an opportunity to rectify the situation or to apologize and promise to do a better job in the future if a solution cannot be realized. Again, sorry for the poor timing and how the staff handled the situation. I hope you find a vehicle that suits your needs and if you see something else on our lot you like I invite you to reach out to me personally. Terry Mertens General Manager
We bought a BMW from Deery Brothers in Dubuque Iowa.
We bought a BMW from Deery Brothers in Dubuque Iowa. The aftercare and experience we received from the dealership was poor at best.
We bought a BMW from Deery Brothers in Dubuque Iowa.
We bought a BMW from Deery Brothers in Dubuque Iowa. The aftercare and experience we received from the dealership was poor at best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Had a oil change and tire rotation on my Toyota truck and
Had a oil change and tire rotation on my Toyota truck and the service I received was outstanding. The service department kept me informed on what was going on and asked before doing anything extra. Truck was clean inside and out when handed back to me. I would highly recommend DeeryBrothers service department and appreciate the great service I received.
Had a oil change and tire rotation on my Toyota truck and
Had a oil change and tire rotation on my Toyota truck and the service I received was outstanding. The service department kept me informed on what was going on and asked before doing anything extra. Truck was clean inside and out when handed back to me. I would highly recommend DeeryBrothers service department and appreciate the great service I received.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Blake, thank you for taking the time to leave a review for us at Deery Brothers. We're happy we could meet your expectations!
Jake on the service department was very kind to me.
Jake on the service department was very kind to me. Although I had to wait over 4 hour's..
Jake on the service department was very kind to me.
Jake on the service department was very kind to me. Although I had to wait over 4 hour's..
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Marketa, thank you for your kind review; we are happy to pass along your comments to the team here at Deery Brothers!
Anton was very good at his job.
Anton was very good at his job. It was a pleasure doing business with him.
Anton was very good at his job.
Anton was very good at his job. It was a pleasure doing business with him.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Withheld, thank you for your kind review; we are happy to pass along your comments to the team here at Deery Brothers!
5 Stars.
5 Stars. Courteous. Expertise. A delight. Worth driving from Monmouth. Service people are great. They know how to treat us old retired folks. Sales, not pushy, but acomodating. A delight. Old-fashioned service from start to finish!
5 Stars.
5 Stars. Courteous. Expertise. A delight. Worth driving from Monmouth. Service people are great. They know how to treat us old retired folks. Sales, not pushy, but acomodating. A delight. Old-fashioned service from start to finish!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Leo And Alisa Ramer, thank you for taking the time to leave a review for us at Deery Brothers Nissan. We're happy we could meet your expectations!
Would definitely recommend Deery !
Would definitely recommend Deery !! Had a great experience with Sean!! Wasn’t a pushy salesman at all !! He got me the car I wanted in a short time that I just love!! Was not looking forward to buying a new car but it was so worth it ! Great experience!! Thank you Sean!!
Would definitely recommend Deery !
Would definitely recommend Deery !! Had a great experience with Sean!! Wasn’t a pushy salesman at all !! He got me the car I wanted in a short time that I just love!! Was not looking forward to buying a new car but it was so worth it ! Great experience!! Thank you Sean!!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Pam, thank you for your kind review; we are happy to pass along your comments to the team here at Deery Brothers Nissan!
Wendy Miller with Deery Brothers went above and beyond
Wendy Miller with Deery Brothers went above and beyond and made my car buying experience hassle free. She was very knowledgeable about the Mazda that I purchased and made the process easy.
Wendy Miller with Deery Brothers went above and beyond
Wendy Miller with Deery Brothers went above and beyond and made my car buying experience hassle free. She was very knowledgeable about the Mazda that I purchased and made the process easy.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jim Barnes. Buick Envision
Great service and no pressure relationship among the Deery sales group. Very knowledgeable and easy to work with.
Jim Barnes. Buick Envision
Great service and no pressure relationship among the Deery sales group. Very knowledgeable and easy to work with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi James Barnes, we are very happy to have provided you with such a positive experience!
Services- oil change.
Extremely quick service. Everyone was so nice and friendly. The staff is very knowledgeable and helpful.
Services- oil change.
Extremely quick service. Everyone was so nice and friendly. The staff is very knowledgeable and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Meller, Tami D, thanks for your praise and kind comments about our team.