Reviews
Write a reviewCannot say enough good things about this dealership.
Cannot say enough good things about this dealership. Rich Bravata (sales) is A1, honest, and user friendly. Everyone from sales to paperwork are user friendly. Needed a car for my son on short notice and got it fine ASAP - in at 9:15, out before 11. No games, no tricks, no unnecessary negotiations. Highly recommend!
Cannot say enough good things about this dealership.
Cannot say enough good things about this dealership. Rich Bravata (sales) is A1, honest, and user friendly. Everyone from sales to paperwork are user friendly. Needed a car for my son on short notice and got it fine ASAP - in at 9:15, out before 11. No games, no tricks, no unnecessary negotiations. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your business and feedback! We're thrilled your experience was a good one! Please let us know if there is anything we can help you with in the future.
I requested information on two Acura rdx’s.
I requested information on two Acura rdx’s. One was new one was a 2021. No one ever contacted me. Poor first impression of the dealership. I am leaving for Florida this week so won’t be back to shop until later in February
I requested information on two Acura rdx’s.
I requested information on two Acura rdx’s. One was new one was a 2021. No one ever contacted me. Poor first impression of the dealership. I am leaving for Florida this week so won’t be back to shop until later in February
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for contacting me to discuss this in more detail. I will look forward to hearing back from when you return to Wisconsin. Sincerely, Matt Nettesheim Sales Manager
Contacted them through email.
Contacted them through email. Asked 8 specific questions. They would not answer the questions although the Internet Sales manager emailed a couple of more times but no answers to my questions.
Contacted them through email.
Contacted them through email. Asked 8 specific questions. They would not answer the questions although the Internet Sales manager emailed a couple of more times but no answers to my questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
My name is Ben Mortimer, Sales Manager, at Acura of Brookfield. Thank you for taking a moment to share this feedback about your recent experience with our Internet Team. I would like to apologize that our team did not answer your questions. This certainly should not have happened. I am going to have one of our Sales Consultants contact you to answer all your questions about this Ford Explorer. I also plan to address your feedback with our Internet Team. If you have any additional questions or concerns, please contact me directly at 262-439-6008.
Great experience
After a horrible experience at another nearby dealer, we had the opposite experience at Acura of Brookfield. Denver Bramel was our sales consultant. He was wonderful! Very patient and NO PRESSURE. At no time did some sales manager come and try to “talk us into” buying a car, nor play any games like other dealers do. We ended up purchasing our car here and are so glad we did.
Great experience
After a horrible experience at another nearby dealer, we had the opposite experience at Acura of Brookfield. Denver Bramel was our sales consultant. He was wonderful! Very patient and NO PRESSURE. At no time did some sales manager come and try to “talk us into” buying a car, nor play any games like other dealers do. We ended up purchasing our car here and are so glad we did.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I have been using Acura in Brookfield for 20 years.
I have been using Acura in Brookfield for 20 years. I love the service department. Right now I am buying my third Acura and Matt in finance went the extra mile to get the car I really wanted. He was wonderful, kind, patient and professional. I highly recommend Acura in Brookfield to anyone and everyone looking for a car. Please speak to Matt and you will get the best deal and service available. He's the best.
I have been using Acura in Brookfield for 20 years.
I have been using Acura in Brookfield for 20 years. I love the service department. Right now I am buying my third Acura and Matt in finance went the extra mile to get the car I really wanted. He was wonderful, kind, patient and professional. I highly recommend Acura in Brookfield to anyone and everyone looking for a car. Please speak to Matt and you will get the best deal and service available. He's the best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing this wonderful review and recommendation about your buying experience with Acura of Brookfield and Matt! We hope you are enjoying your Acura.
My daughter had a wonderful experience buying her first
My daughter had a wonderful experience buying her first car. David Kaemmer took great care explaining everything and walking her through all the features. He even gave her roses and a cool keychain. She left feeling incredibly excited about her first big purchase! Thanks David.
My daughter had a wonderful experience buying her first
My daughter had a wonderful experience buying her first car. David Kaemmer took great care explaining everything and walking her through all the features. He even gave her roses and a cool keychain. She left feeling incredibly excited about her first big purchase! Thanks David.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service is always impeccable at this Acura.
Service is always impeccable at this Acura. Service is always reviewed with me and my wait is minimal. Car also is cleaned inside and out before I leave.
Service is always impeccable at this Acura.
Service is always impeccable at this Acura. Service is always reviewed with me and my wait is minimal. Car also is cleaned inside and out before I leave.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this excellent review about your recent service visit.
3rd car from there always a great experience with
3rd car from there always a great experience with professionalism, even with my previous salesmen retiring and David taking over. He is very easy to work with
3rd car from there always a great experience with
3rd car from there always a great experience with professionalism, even with my previous salesmen retiring and David taking over. He is very easy to work with
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle. Thanks for sharing this great review about your buying experience with David. We hope you are enjoying your new vehicle.
Superb service
I wanted to thank the Acura of Brookfield service department, namely Gary, for troubleshooting my 2001 Integra GSR. Yes, the car is getting long in the tooth and the parts hard to find. In response to a misfire code, my local car shop had started down the list. Because replacing the spark plugs and wires did not do the trick, they moved on to the distributor cap (another fail) and then the rest of the distributor as the next targets. Except they gave up on looking for the distributor after the one they ordered did not fit. I did hunt down an original dizzy for a good penny from Japan for them to install, yet the misfire code kept coming back. Next stop, the engine computer? Actually no, my next stop was where I should have gone to start with, Acura of Brookfield. Gary’s crew checked out the car, diagnosed those brand new spark plugs as not fitting the engine right, and had me on my way in a much zippier Integra without the misfire and with a fuel additive recommendation, for way less than replacing the perfectly good engine computer with all the reprogramming headaches would have cost me. Many thanks to you, Gary, I know what to do next time! (And my Scottie is looking forward to meeting Adam again.)
Superb service
I wanted to thank the Acura of Brookfield service department, namely Gary, for troubleshooting my 2001 Integra GSR. Yes, the car is getting long in the tooth and the parts hard to find. In response to a misfire code, my local car shop had started down the list. Because replacing the spark plugs and wires did not do the trick, they moved on to the distributor cap (another fail) and then the rest of the distributor as the next targets. Except they gave up on looking for the distributor after the one they ordered did not fit. I did hunt down an original dizzy for a good penny from Japan for them to install, yet the misfire code kept coming back. Next stop, the engine computer? Actually no, my next stop was where I should have gone to start with, Acura of Brookfield. Gary’s crew checked out the car, diagnosed those brand new spark plugs as not fitting the engine right, and had me on my way in a much zippier Integra without the misfire and with a fuel additive recommendation, for way less than replacing the perfectly good engine computer with all the reprogramming headaches would have cost me. Many thanks to you, Gary, I know what to do next time! (And my Scottie is looking forward to meeting Adam again.)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing this very in depth review. We are thrilled to hear about your great experience with Gary and the Service Team.
I recently purchased an Acura TLX from Acura of...
I recently purchased an Acura TLX from Acura of Brookfield. The salesperson Mr. David and accounts manager Mr. Roger did an amazing job. Keeping in mind this was a remote purchase, they were honest and provided very accurate information regarding the vehicle. It was very easy to communicate with them - they made car buying a stress-free experience. I appreciate their help!
I recently purchased an Acura TLX from Acura of...
I recently purchased an Acura TLX from Acura of Brookfield. The salesperson Mr. David and accounts manager Mr. Roger did an amazing job. Keeping in mind this was a remote purchase, they were honest and provided very accurate information regarding the vehicle. It was very easy to communicate with them - they made car buying a stress-free experience. I appreciate their help!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations. We are thrilled to hear about your amazing experience with David and Roger. We hope you are enjoying your new vehicle.