Reviews
Great overall experience!
Great overall experience! car was in for a check engine light and they had the car back same day. Kim was a pleasure to work with!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379
Friendly service rep, also very helpful providing updates
Friendly service rep, also very helpful providing updates …. Service was completed ahead of time and professionally
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Joe Hohmann Service Manager 262-338-3379
I’ve used Boucher for all of my service needs over the...
I’ve used Boucher for all of my service needs over the last 20 years. Always a great experience. Well done as always. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review, Kimberly!
Service was OUTSTANDING AS USUAL .Mechanic TOM YOUNG ,has...
Service was OUTSTANDING AS USUAL .Mechanic TOM YOUNG ,has serviced my 2011, F250 Diesel Truck since I purchased it right from the factory. I always request TOM for my service work. He is an OUTSTANDING DIESEL MECHANIC, second to none. Make sure you keep him, and give him a raise!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review!
I have purchased several vehicles from Gordie Boucher of...
I have purchased several vehicles from Gordie Boucher of West Bend over the past years. Three years ago my wife and I moved to Tennessee. When I looked to replace my F-150 with a 2021 model I checked four dealerships in Tennessee. The four dealerships together did not equate to one Boucher! I am 1400 miles round trip from Boucher and I still decided to order my new truck from them. That should speak volumes about their dealership. From Chris Flynn and David Brooks all the way down they are an exceptional team. Could not be more pleased!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled you had a positive experience with us, Bruce!
Needs an increased focus on customer satisfaction which...
Needs an increased focus on customer satisfaction which is sorely lacking especially in the service department- won’t be having anything done there in the future.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We are very disappointed to hear you had a negative experience with our Service Department. When you have the opportunity, please reach out to our Service Manager, Ken Braun, at 262-337-3379 so we can discuss this further with you. We hope to hear from you soon.
Very good experience. We will be bring both vehicle...
Very good experience. We will be bring both vehicle there. We had issues with hiser Ford. Oil was leaking from the frame and was not cleaned. The service here was spot on and they took pride in taking care of my truck. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive review!
this is my third auto i bought from you 'i have been...
this is my third auto i bought from you 'i have been happy with price and the service i have no complaints and would be more than happy to buy another
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for continuously choosing Boucher!
service was great. friendly staff ,short waiting time.my...
service was great. friendly staff ,short waiting time. my car enjoyed the car wash,I enjoyed the waiting area and the treats and the beverage selection.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing, Chuck!
Ken did a good job. What more can be said. Ken mad sure...
Ken did a good job. What more can be said. Ken mad sure everthing was done right as he always does. You do not need 25 words to say what I said.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ward - Thank you for sharing! We are glad you were satisfied with your service here at Boucher!