Reviews
Explained the work to be done.
Explained the work to be done. Reviewed the inspection results after the work was completed.
Explained the work to be done.
Explained the work to be done. Reviewed the inspection results after the work was completed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Awesome.
Awesome. It was good. Word was done on time. Coffee and chips were great! I love the black truck in the showroom!!!!
Awesome.
Awesome. It was good. Word was done on time. Coffee and chips were great! I love the black truck in the showroom!!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad your Ford Fusion service was completed on schedule and that you enjoyed the coffee and chips. Jacob is thrilled you appreciated the black Ford truck in our showroom. Thanks for the five-star rating. Joe Hohmann Service Manager 262-338-3379
Saved the day.
Saved the day. Courteous, knowledgeable and friendly. Helped us get the most for our maintenance dollar.
Saved the day.
Saved the day. Courteous, knowledgeable and friendly. Helped us get the most for our maintenance dollar.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
What a pleasure to hear our team’s courteous expertise came through for your Ford Edge. We’re glad we could offer friendly guidance and help you get the most out of your maintenance budget. Thank you for trusting us with your service needs. Joe Hohmann Service Manager 262-338-3379
We were a little disappointed with the pressure to buy
We were a little disappointed with the pressure to buy extended warranty from the managers. Jonah was great to work with. The warranty we did get didn't do anything for us when we needed a repair within the time frame.
We were a little disappointed with the pressure to buy
We were a little disappointed with the pressure to buy extended warranty from the managers. Jonah was great to work with. The warranty we did get didn't do anything for us when we needed a repair within the time frame.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It has been a pleasure serving you. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend. We look forward to having you as one of our valued customers for many more years to come! Chris Flynn General Sales Manager 262-338-3379
Amanda made my purchase very easy.
Amanda made my purchase very easy. Everyone was very nice. Great communication on everything Would definitely by from them again
Amanda made my purchase very easy.
Amanda made my purchase very easy. Everyone was very nice. Great communication on everything Would definitely by from them again
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting how smooth your Ford purchase was thanks to our team’s friendly service and clear communication. We appreciate your trust and look forward to helping you again. Joe Hohmann Service Manager 262-338-3379
Sierra was very knowledgeable and a pleasure to work
Sierra was very knowledgeable and a pleasure to work with. Would highly recommend her and the dealership.
Sierra was very knowledgeable and a pleasure to work
Sierra was very knowledgeable and a pleasure to work with. Would highly recommend her and the dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you recommending Sierra and our team. It’s great to hear her expertise made the process smooth. Enjoy your new Ford F-150 and safe travels ahead! Chris Flynn General Sales Manager 262-338-3379
John got us scheduled within a week understanding my
John got us scheduled within a week understanding my son's truck was not recommended for driving. John also was willing to work with me on prices making it possible to do on an older truck. He did a great job!
John got us scheduled within a week understanding my
John got us scheduled within a week understanding my son's truck was not recommended for driving. John also was willing to work with me on prices making it possible to do on an older truck. He did a great job!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that John had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Hohmann Service Manager 262-338-3379
Good options for dealing with the flat tire Tires
Good options for dealing with the flat tire Tires installed the day they were delivered to dealership. Good work by technicians Appreciate shuttle service.
Good options for dealing with the flat tire Tires
Good options for dealing with the flat tire Tires installed the day they were delivered to dealership. Good work by technicians Appreciate shuttle service.
- Customer service
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Glad the new tires were installed the same day they arrived and that our technicians took great care of your Ford EcoSport. It’s wonderful the shuttle service helped keep you on the move. Thank you for the five-star rating. Joe Hohmann Service Manager 262-338-3379
Very frustrated that little help/support was provided.
Very frustrated that little help/support was provided. No answers provided to address issues Unresolved problems
Very frustrated that little help/support was provided.
Very frustrated that little help/support was provided. No answers provided to address issues Unresolved problems
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Hohmann Service Manager 262-338-3379
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Hohmann Service Manager 262-338-3379
Attentive, polite, responsive Sorry, I haven't the time
Attentive, polite, responsive Sorry, I haven't the time to say more. I give Nathan and Boucher 5 stars. Thank you.
Attentive, polite, responsive Sorry, I haven't the time
Attentive, polite, responsive Sorry, I haven't the time to say more. I give Nathan and Boucher 5 stars. Thank you.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad you found our service team attentive and polite during your recent Lincoln visit. It’s great to know we were responsive to your needs, and we appreciate your five-star rating. Let us know if we can assist you again. Joe Hohmann Service Manager 262-338-3379