Gordie Boucher Ford Lincoln of West Bend

The sales process was very professional and pretty much flawless. Ryan was a very good sales rep, carefully listening to me and answering my questions honestly and genuinely. He even brought me coffee. Both Ryan and Larry were efficient and worked quickly, being very respectful of my time and making the process easy. The only flaw was that they did not tell me up front that the car came with only one key fob. This was a gently-used Lincoln, one owner, local trade - a fine automobile coming from a Lincoln dealer. I just expected it would come with two keys and never thought to question this. So this was a bit disappointing, but they did a great job on everything else, and I'd gladly recommend this team to anyone.

He was very accurate and professional, and nice to work with. Have a great day

Very professional and kind..top notch service.would recommend the service department to anyone..5 stars

Angie and Kim in Service are the Best at ensuring their customers are taken great care of!!

I've purchased a vehicle here before, and like my previous experience, I was very pleased with the entire process!

Ryan is a stellar salesman. I didn't actually need to be sold on car because I already know what I wanted and Ryan was an excellent help in getting me the care I wanted and helping get the finance stuff in order.

Amanda was our sales person and was great answered any question we had showed us all the new things the truck can do!! Totally would recommend her to anyone!!

Louie my salesman was very helpful and patient helping me the find what i was looking for in a new explorer

Multiple bad experiences having service done here. This time we went to have 2 recalls done. Out of convenience we added some recommended services at the same time. Driving home we noticed something hanging below the truck so we turned around and went right back. I was told it was the felt undercarriage cover that ripped off at the corner. I wasn't upset about that, it sounds like it happens, but we should not have been sent home with it almost dragging on the ground! John told us the technician noticed a rip in it but thought it wasn't a big deal so did not mention it. (They made a point to mention a tune up, coolant flush and axle service, cabin filter, etc was recommended though). John agreed it was not safe to drive like that and left to 'find the manager'. He came back after not 'finding the manager' and then told me his technician said he never had the truck on the lift so didn't know the cover was ripped. SOMEONE IS LYING. John told me the technician saw it was ripped but is now saying the truck was never on the lift?? How do you do a coolant flush and axle inspection without looking under the truck??? John suggested maybe it ripped from the wind after the service. Really John?? While it's sitting in the parking lot (between other vehicles) for a half hour after service was completed? I do not trust this service department and now need to bring it to our other (trustworthy) mechanic to make sure it is safe to drive. I also do not trust the recalls were completed or completed correctly. Never again will we be back. We should have made the extra drive to a different dealer.

Ryan was invaluable in answering all my questions and obtaining a great deal on my new Bronco Raptor!