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Gordie Boucher Ford Lincoln of West Bend

(2,712 reviews)
Visit Gordie Boucher Ford Lincoln of West Bend
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 12:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–8:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2024 consumer dealer award
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2024 consumer dealer award

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New (262) 384-4357 (262) 384-4357
Used (262) 384-4356 (262) 384-4356
Service (262) 384-4360 (262) 384-4360

Inventory

See all 267 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2018.
Welcome to Gordie Boucher of West Bend! Located in West Bend WI Gordie Boucher of West Bend is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom you'll know our commitment to Customer Service is second to none. We strive to make your experience with Gordie Boucher of West Bend a good one ? for the life of your vehicle. Whether you need to Purchase Finance or Service a New or Pre-Owned Ford you?ve come to the right place.
We Ride With You Every Mile!

Service center

Phone number (262) 384-4360

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
8:00am–12:00pm
Sunday
Closed

Meet our employees

Reviews

(2,712 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gordie Boucher Ford Lincoln of West Bend from DealerRater.

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My service rep was fantastic to work with and

My service rep was fantastic to work with and communicated well with the status of repairs

My service rep was fantastic to work with and

My service rep was fantastic to work with and communicated well with the status of repairs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend! Joe Hohmann Service Manager 262-338-3379

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Kim and Service was awesome!

Kim and Service was awesome! Made sure to listen well when I was explaining the issues I had and insured that what I wanted fixed was taken care of. She also made sure my service hours were looked at and helped with a coupon that I forgot. The tax in the shop fix the car perfectly and I drove away happy.

Kim and Service was awesome!

Kim and Service was awesome! Made sure to listen well when I was explaining the issues I had and insured that what I wanted fixed was taken care of. She also made sure my service hours were looked at and helped with a coupon that I forgot. The tax in the shop fix the car perfectly and I drove away happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Joe Hohmann Service Manager 262-338-3379

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They were in constant communication with me throughout my

They were in constant communication with me throughout my vehicles repairs. Easy dropping off vehicle as well as picking it up.

They were in constant communication with me throughout my

They were in constant communication with me throughout my vehicles repairs. Easy dropping off vehicle as well as picking it up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Hohmann Service Manager 262-338-3379

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The mobile technician came out to check on a recall for

The mobile technician came out to check on a recall for my vehicle. It was great!

The mobile technician came out to check on a recall for

The mobile technician came out to check on a recall for my vehicle. It was great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. Karissa and our team strive to ensure that all our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

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Normally I give 5 stars.

Normally I give 5 stars. But this time there were a few issues. I didn't get offered a car wash, even though the lady in front of me did. I didn't get a new sticker showing me my next oil change date and my tires didn't get checked and filled to the appropriate air levels. Plus I presented a coupon before service and still had to remind them about the coupon when checking out.

Normally I give 5 stars.

Normally I give 5 stars. But this time there were a few issues. I didn't get offered a car wash, even though the lady in front of me did. I didn't get a new sticker showing me my next oil change date and my tires didn't get checked and filled to the appropriate air levels. Plus I presented a coupon before service and still had to remind them about the coupon when checking out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Hohmann Service Manager 262-338-3379

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Quick and easy.

Quick and easy. Answered all my questions. Gave me fair value on my trade in. Explained features of the car well.

Quick and easy.

Quick and easy. Answered all my questions. Gave me fair value on my trade in. Explained features of the car well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Chris Flynn General Sales Manager 262-338-3379

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Everyone was very friendly.

Everyone was very friendly. Really helpful and a nice dealership. Will recommend to friends and family.

Everyone was very friendly.

Everyone was very friendly. Really helpful and a nice dealership. Will recommend to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Gordie Boucher Ford Lincoln of West Bend! Chris Flynn General Sales Manager 262-338-3379

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Monica is very personable and polite, which are values I

Monica is very personable and polite, which are values I appreciate. She uses empathy and concern for my repair situation. She told me what to expect and asked if I’d like my car washed too. That all counts in my book. Nice job!

Monica is very personable and polite, which are values I

Monica is very personable and polite, which are values I appreciate. She uses empathy and concern for my repair situation. She told me what to expect and asked if I’d like my car washed too. That all counts in my book. Nice job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend. We look forward to having you as one of our valued customers for many more years to come! Joe Hohmann Service Manager 262-338-3379

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I have only had recall work done on the vehicle and they

I have only had recall work done on the vehicle and they have always satisfied me.

I have only had recall work done on the vehicle and they

I have only had recall work done on the vehicle and they have always satisfied me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Hohmann Service Manager 262-338-3379

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I arrived early and was greeted with quick response and

I arrived early and was greeted with quick response and service. Less than an hour later, and with my Ford rewards fulfilling my bill, I was on my way.

I arrived early and was greeted with quick response and

I arrived early and was greeted with quick response and service. Less than an hour later, and with my Ford rewards fulfilling my bill, I was on my way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

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