Reviews
The service representative was very friendly. The work I...
The service representative was very friendly. The work I requested was completed properly in a timely fashion Charges were reasonable. Appreciated the clean waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review!
I have purchased several vehicles from Gordie Boucher of...
I have purchased several vehicles from Gordie Boucher of West Bend over the past years. Three years ago my wife and I moved to Tennessee. When I looked to replace my F-150 with a 2021 model I checked four dealerships in Tennessee. The four dealerships together did not equate to one Boucher! I am 1400 miles round trip from Boucher and I still decided to order my new truck from them. That should speak volumes about their dealership. From Chris Flynn and David Brooks all the way down they are an exceptional team. Could not be more pleased!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled you had a positive experience with us, Bruce!
Needs an increased focus on customer satisfaction which...
Needs an increased focus on customer satisfaction which is sorely lacking especially in the service department- won’t be having anything done there in the future.
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We are very disappointed to hear you had a negative experience with our Service Department. When you have the opportunity, please reach out to our Service Manager, Ken Braun, at 262-337-3379 so we can discuss this further with you. We hope to hear from you soon.
The people are always very friendly and the service is...
The people are always very friendly and the service is great. Service is always explained what was done and like it when I get a free car wash when service is complete.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review!
Great costumer service, very clean, tons of options to...
Great costumer service, very clean, tons of options to choose, and Joey delivering great deals with always a smile. I highly recommend to get cars form this place.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hector - we are thrilled you had a clean and enjoyable visit with us here at Boucher!
Joey did a great job of explaining the features of my...
Joey did a great job of explaining the features of my Ford Ranger, and he answered any questions that I had. The entire staff was very professional and made me always feel comfortable. I would suggest to anyone to buy their next car from Gordie Boucher in West Bend.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are glad you had a positive buying experience with us here at Boucher!
Staff was very friendly, knowledgeable and transaction...
Staff was very friendly, knowledgeable and transaction was relatively simple! Found the truck online, communicated with Tom, came in and Zeke wrapped it all up. Still too much paperwork to buy a truck.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive review!
Very good experience. We will be bring both vehicle...
Very good experience. We will be bring both vehicle there. We had issues with hiser Ford. Oil was leaking from the frame and was not cleaned. The service here was spot on and they took pride in taking care of my truck. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive review!
I am please with the sales experience while purchasing my...
I am please with the sales experience while purchasing my vehicle. Richard Love went the extra mile to make sure the deal we negotiated went smoothly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the positive review, Tom!
Very attentive, personable. Answered all my questions....
Very attentive, personable. Answered all my questions. The 25 word requirement seems a bit excessive. Made an effort to find a vehicle that met my requirements.
- Customer service —
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review, Carl. We hope to see you again in the future!