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Gordie Boucher Ford Lincoln of West Bend

(2,750 reviews)
Visit Gordie Boucher Ford Lincoln of West Bend
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–8:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2024 consumer dealer award
View 1 awards
2024 consumer dealer award
New (262) 384-4357 (262) 384-4357
Used (262) 384-4356 (262) 384-4356
Service (262) 384-4360 (262) 384-4360

Reviews

(2,750 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gordie Boucher Ford Lincoln of West Bend from DealerRater.

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The service representative was very friendly. The work I...

The service representative was very friendly. The work I requested was completed properly in a timely fashion Charges were reasonable. Appreciated the clean waiting area.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review!

I have purchased several vehicles from Gordie Boucher of...

I have purchased several vehicles from Gordie Boucher of West Bend over the past years. Three years ago my wife and I moved to Tennessee. When I looked to replace my F-150 with a 2021 model I checked four dealerships in Tennessee. The four dealerships together did not equate to one Boucher! I am 1400 miles round trip from Boucher and I still decided to order my new truck from them. That should speak volumes about their dealership. From Chris Flynn and David Brooks all the way down they are an exceptional team. Could not be more pleased!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled you had a positive experience with us, Bruce!

Needs an increased focus on customer satisfaction which...

Needs an increased focus on customer satisfaction which is sorely lacking especially in the service department- won’t be having anything done there in the future.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very disappointed to hear you had a negative experience with our Service Department. When you have the opportunity, please reach out to our Service Manager, Ken Braun, at 262-337-3379 so we can discuss this further with you. We hope to hear from you soon.

The people are always very friendly and the service is...

The people are always very friendly and the service is great. Service is always explained what was done and like it when I get a free car wash when service is complete.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review!

Great costumer service, very clean, tons of options to...

Great costumer service, very clean, tons of options to choose, and Joey delivering great deals with always a smile. I highly recommend to get cars form this place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hector - we are thrilled you had a clean and enjoyable visit with us here at Boucher!

Joey did a great job of explaining the features of my...

Joey did a great job of explaining the features of my Ford Ranger, and he answered any questions that I had. The entire staff was very professional and made me always feel comfortable. I would suggest to anyone to buy their next car from Gordie Boucher in West Bend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are glad you had a positive buying experience with us here at Boucher!

Staff was very friendly, knowledgeable and transaction...

Staff was very friendly, knowledgeable and transaction was relatively simple! Found the truck online, communicated with Tom, came in and Zeke wrapped it all up. Still too much paperwork to buy a truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review!

Very good experience. We will be bring both vehicle...

Very good experience. We will be bring both vehicle there. We had issues with hiser Ford. Oil was leaking from the frame and was not cleaned. The service here was spot on and they took pride in taking care of my truck. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review!

I am please with the sales experience while purchasing my...

I am please with the sales experience while purchasing my vehicle. Richard Love went the extra mile to make sure the deal we negotiated went smoothly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review, Tom!

Very attentive, personable. Answered all my questions....

Very attentive, personable. Answered all my questions. The 25 word requirement seems a bit excessive. Made an effort to find a vehicle that met my requirements.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review, Carl. We hope to see you again in the future!