Reviews
Follow-Up To Review Previous Issue
Angie the Service Advisor was very receptive to help resolve a previous issue my truck was having with squealing brakes when depressing the brake pedal softly. Unfortunately Ford Motor replacement brake components are of a lesser quality (Brake Service Tech) that the ones installed at the factory. Requesting parts at the time of service to have the same as coming from the factor would have a 300% cost increase
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad Angie made your experience a positive one! We value our customers and hope to see you again in the future.
In and out!!
Service writer was very thorough and explained things. They explained what may need attention in the future. Only one thing... my car now smells of parts cleaning type solution. I'm not sure where it's coming from, but it's pretty strong.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing about your recent experience with us! Please don't hesitate to call our Service Manager, Ken Braun, at 262-338-3379, so we can try to resolve the strong smell left in your car.
Fast and easy
I was able to schedule the Works package online on a Sunday night for 11:30 the next morning. Eric Wagner and the service techs had me in and out of there in 45 minutes. Just enough time for a Danish and a hot chocolate.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are so glad to hear the online scheduling was so convenient for you! Eric is a very hard worker so it is great to hear your service with him was perfect timing after enjoying some amenities. We hope to see you back in the future!
Consistent Service
Eugene and his staff worked very hard to find the exact vehicle I was looking for. While it wasn't easy, and took many attempts at dealer trades, they never gave up and came through as always.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jordy- thanks for sharing! We are so glad to hear Eugene was able to help you find the right vehicle you were looking for. We're here for you anytime!
Routine Maintenance
Quick, efficient service. Always a positive experience. Just routine maintenance, oil change, tire rotation. It would be nice to have a better variety of vehicles in showroom to look at while waiting.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback!
Too Slow
With an appointment, it took over 75 minutes for the Work oil change and related services. This Needs to be done faster for me in the future
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We're sorry to hear that you weren't completely happy with your last visit. Please contact us at 262-338-3379 to discuss this matter further. We hope that you will give us a chance in the future to make a better impression.
Horrible customer service
Dropped my car for an oil change at 9am told it would be ready about 10:30. Did not recieve any phone call. I called at almost 3:30pm to be told they couldnt tell me or look into whether or not my car was done or not.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear you had a negative experience with our Service Department. Please contact our Service Manager, Ken Braun, at 262-338-3379 to discuss things further. We hope that you will give us a chance in the future to make a better impression.
Great Service worth the trip
I was greeted when I arrived and offered coffee while my salesman Dan Powell was located. The coffee was good and the service I was provided excellent. Dan took the time to go over all the options on my new Ford F-150. He not only explained everything but helped to set up the electronics with my phone
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so glad to hear you had a positive experience with us!
Replacement of tires
I have had all of my services done by Gordie Boucher and have always been very satisfied. I would recommend this dealership. They give an honest opinion about any needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback and your recommendation!
Amazing, responsive and worked hard to get us a loaner car!
They really did a great job. They were priced very reasonably and bent over backwards to help us find a loaner car that we could use!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
At Boucher, we are always willing to go the extra mile for our customers!