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Royal Moore Toyota

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
1375 lifetime reviews. Includes reviews of Royal Moore Toyota from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 2, 2020

    Thomas McHugh was our sales person and did an excellent job. He was super friendly and very helpful. Thomas was very professional and extremely knowledgeable... about the Rav4 which we were looking at and bought. Great buying experience!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Thomas Mchugh

    Sales

    (4.8) 13 reviews

  • 5.0 out of 5
    July 2, 2020

    Aws is amazing! he has answered all questions and provided me with a lot of tips. Awa took the time to help me find the car that would fit my needs the... best. He made the process so easy.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Aws-Jordan Al Khraisat

    Sales Team Member

    (4.8) 147 reviews

  • October 9, 2013

    I was working with Royal Moore via the web as an out of state customer. Jason was incredibly helpful. It was refreshing to see how easy buying a new car... can actually be. I used to despise the whole thing. I would come back to Royal Moore in a heartbeat.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Andrew! Thanks for considering Royal Moore Toyota in your search for your new vehicle. We appreciate the opportunity to earn your business and ho...pe we can help you down the road! Enjoy your new Toyota! Respectfully, Royal Moore Toyota Internet Team

  • 5.0 out of 5
    July 2, 2020

    I had never had such an easy car buying experience like the one at Royal Moore Toyota! From the moment I walked in the door I was not pressured or bugged,... I was able to find the car I was looking for, I not only got a great deal on it but it had everything I was looking for. The process was very smooth and quick, I did not encounter any issues during my buy, thank you Amy for all the help very thankful for my new car!

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 12, 2020

    Mr. Taylor was rude, not forthright. We were paying cash for the auto. Their contract states they are not allowed to charge more than $115.00 for processing... fees on an all cash transaction. They were charging us more with a processing fee of $150.00 and an inflated cost for registering title and new plates, which we had the right to waive all costs associated with registering title and new plates because we were paying cash. We were not informed of this right. Our trade-in was valued at $250.00 and he sarcastically said we could give it to him for free when we questioned the low value. We were being nickled and dimed and the math did not add up. The whole experience was insulting! In the end they refused to sell us the car. They said it just wasn't a good experience for them. I have to say that is a first!! We left and went to Beaverton Toyota a couple miles down the road. Bought a 2018 Toyota Corolla IM, paid cash, completed a trade-in and paid $1,000 less than Royal Moore's deal and got a car a year newer with warranties included. Royal Moore did us a favor! I now know you can buy a car from a dealership that treats you with respect, while managing a favorable deal for both parties. A car purchase can be done with a professionalism that leaves you feeling good about doing business.... all in a timely manner. Thanks Royal Moore!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Nate Taylor

    Finance Team Member

    (4.8) 220 reviews

    Norgen Bolano

    Sales Team Member

    (4.8) 97 reviews

  • 5.0 out of 5
    June 8, 2020

    The person that helped us buy the car that we wanted was Mily. She was very sweet and very helpful! She did everything in her power so we could get the... best deal possible. Thank you and it was a great pleasure working with you.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 8, 2020

    It was great time with Julio and Nick and purchased for 2020 Siena XLE 4wheel. The excellent job by George and staff from Service Dept. I would not hesitate... to recommend at all Royal Moore. Thanks for all

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jin Choo! Thank you for the great review and recommendation! Enjoy your new vehicle!


    Worked with:
    Julio Guadamuz

    Sales/Lease Executive

    (5.0) 42 reviews

    George Stavrakis

    Service Team Leader

    (5.0) 37 reviews

    Nick Lee

    Sales Team Leader

    (4.7) 192 reviews

  • 4.0 out of 5
    June 5, 2020

    This was second time talking with Rick. Last time was 2017 - 2018 when I purchased through carfax 2008 Toyota Highlander ltd sport that was purchased... at Royal Moore by the first owner - I was second. I have so enjoyed this vehicle. It's travelled 1000 of miles since owning. Continues to be well maintained in St. Catharines Ontario Canada's Performance Toyota. It still has all the bells and whistles for my needs Rick was able to steer me to asking for the right checkups to insure that it continues to be a safe and reliable vehicle for me and I do enjoy it more and more. We've never met in person, but have a great respect for Ricks's knowledge and his understanding of the love of one's vehicle. However, if or when I may need to purchase another Toyota, Royal Moore will be the first dealership I contact and the first place I would consider buying from, thanks to Rick.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Worked with:
    Rick Murray

    Service Team Director

    (5.0) 24 reviews

  • 5.0 out of 5
    May 26, 2020

    We had a great experience from start to finish. Nate made the process easy for our son who was making his first vehicle purchase from a dealership and... applying for credit for the first time. Thank you for taking care of us!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Nate Taylor

    Finance Team Member

    (4.8) 220 reviews

    Aws-Jordan Al Khraisat

    Sales Team Member

    (4.8) 147 reviews

  • 5.0 out of 5
    May 25, 2020

    Bought my Tacoma 3 years ago and had all the included from purchase service done at Royal Moore. All staff was friendly and helpful. Would definitely... drive from Seattle again to buy another vehicle from Royal Moore.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ray Valero

    Service Team Leader

    (4.9) 24 reviews

    Nate Taylor

    Finance Team Member

    (4.8) 220 reviews

    Aws-Jordan Al Khraisat

    Sales Team Member

    (4.8) 147 reviews

    George Stavrakis

    Service Team Leader

    (5.0) 37 reviews

    Rick Murray

    Service Team Director

    (5.0) 24 reviews

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