Sons Honda

I had a very frustrating experience with this dealership that ultimately came down to being provided inaccurate information and then having that dismissed as a “miscommunication.” Earlier this week, I communicated directly with a sales associate and confirmed a specific price for a vehicle multiple times via text. I was very intentional about clarifying the price to avoid any confusion before making the trip. Based on those confirmations, I left work early to move forward with the purchase. When I arrived, the price presented was not what had been clearly agreed to. I immediately provided screenshots showing the exact price that had been confirmed in writing. Despite this, the dealership did not honor the quoted price. What was most concerning was the response from management. Rather than acknowledging that incorrect information had been provided, the situation was repeatedly described as a “miscommunication” or “confusion.” However, when a price is clearly stated, confirmed multiple times, and documented in writing, it is not a misunderstanding—it is simply inaccurate information being given to a customer. I took extra steps to verify everything ahead of time specifically to avoid this situation, yet still ended up wasting time, leaving work unnecessarily, and being presented with different terms upon arrival. Transparency and accountability matter in a purchase of this size. I would strongly recommend that anyone considering this dealership get all details in writing and be prepared to verify everything again before showing up.

I had a very frustrating experience with this dealership that ultimately came down to being provided inaccurate information and then having that dismissed as a “miscommunication.” Earlier this week, I communicated directly with a sales associate and confirmed a specific price for a vehicle multiple times via text. I was very intentional about clarifying the price to avoid any confusion before making the trip. Based on those confirmations, I left work early to move forward with the purchase. When I arrived, the price presented was not what had been clearly agreed to. I immediately provided screenshots showing the exact price that had been confirmed in writing. Despite this, the dealership did not honor the quoted price. What was most concerning was the response from management. Rather than acknowledging that incorrect information had been provided, the situation was repeatedly described as a “miscommunication” or “confusion.” However, when a price is clearly stated, confirmed multiple times, and documented in writing, it is not a misunderstanding—it is simply inaccurate information being given to a customer. I took extra steps to verify everything ahead of time specifically to avoid this situation, yet still ended up wasting time, leaving work unnecessarily, and being presented with different terms upon arrival. Transparency and accountability matter in a purchase of this size. I would strongly recommend that anyone considering this dealership get all details in writing and be prepared to verify everything again before showing up.

A few months ago, I decided I needed to get a new vehicle. I had been driving a Honda CRV for 10 years and I basically wanted another one. Carlton Harris, the salesman, showed me exactly what I needed. We went over a few basic questions and we decided I didn't really want the top-of-the-line CRV, but the middle line. It had everything I was looking for. Carlton was so great to work with! He got right to work and made the entire process easy & as quick as possible. Also, a shout out to Malik Bush was showing me all my new features!

Very. Helpful and informative work was done in a timely manner would use this service again

I walk on the car lot and Xavier was already with a customer. He paused for a moment and said I’ll be right with you. He also gave me his business card. I told him I would call him and I did. We communicated back and forth. The very next day I was able to buy the vehicle I wanted. Thanks to his sales manager for also helping out with the process and also ELIJAH the Financial manager for smooth transition in and out… I had a wonderful experience with the whole team including the guy who made sure I knew how to operate all my new f features in my new ride.🤩

Traveled 1 hour and never regretted it; I had a great experience! Shout out to Mr. Felton, Saloni, Dexter, Wellesley's, and Xavier for a wonderful service. The transaction was fast, and I'm so happy and love my car! I would recommend it to anyone who needs a car and good service!

I’d do it again tomorrow! Xavier, Ricardo, Eli, Wellesley and Chase treated us like family. I’ve already recommended Sons Honda to a couple of friends and a brother-in-law!

Always a positive interaction at Sons. I have had my vehicles serviced there for the past 5 years and never a bad experience. Would like to give a huuuuuge shoutout to Chris Fears for all of his assistance.

Wonderful service. Miss Jasmine Cooper had informed me of progress the entire time. She was professional yet personal which made the wait quick. The car is operating beautifully.

Awesome experience. Could not have asked a better salesman. Darnell was great. He worked diligently help get the price we wanted for our trade and also the new car. Great guy all around.