Simpson Chevrolet of Irvine

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Reviews

3.0
152 lifetime reviews.
  • Great service

    I like the fact the I was able to pick up my car at my convenience do to my work schedule, Mike was very friendly and I was able to keep the loa...


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    I like the fact the I was able to pick up my car at my convenience do to my work schedule, Mike was very friendly and I was able to keep the loaner until next day at no charge. Great service.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • New owners, happy customer.

    I used to come here for service on my truck back when it was just Chevrolet of Irvine simply because the it's super close to my work. I never had ...


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    I used to come here for service on my truck back when it was just Chevrolet of Irvine simply because the it's super close to my work. I never had that great of an experience, but kept coming back because it was so convenient. I got a new car last year in April and came here for its first service but noticed it was bought out by different owners. Since then the customer service has turned around, and I don't feel so wary of taking my car here for service anymore. To anyone who had a horrible experience with the previous owners, I would definitely recommend giving them another shot now.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Terrible Service (Service side)

    This review is for the Service Department. I made an appointment for 9:30 AM on Wednesday. Dropped off my car with Julio (Service Advisor) on time...


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    This review is for the Service Department. I made an appointment for 9:30 AM on Wednesday. Dropped off my car with Julio (Service Advisor) on time. He didn't call me all day. Finally I called twice between noon and 3PM, he said he would go check on my car and call me back in twenty minutes. He never called me back either time. So they kept my car overnight. I called around 10AM on Thursday, once again he said he would check and call me back. Never called me back. I called around 2:30 and he tells me they still haven't even looked at my car and would check with his manager regarding getting me a rental. Come 4PM hadn't heard back, so I called him and told him to forget it and I would pick my car up and continue driving it with the check engine light on. I am taking my business elsewhere. I emailed the GM and Service Manager and never got a reply from them either. TERRIBLE service. This is the first ever bad review I have written by the way, it was that bad.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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