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I recently took my vehicle in for repair to Simpson Chevy of Irvine. This is the second time I've been here for service. Both times I've e... helped by James S. He is very helpful and friendly. I would definetly recommend my friends and family to come here for help with there GM vehicles. James provided the best customer service I've had at any dealership. Thanks James
Great team. Fast and helpful made it really easy to buy.
I like the fact the I was able to pick up my car at my convenience do to my work schedule, Mike was very friendly and I was able to keep the loaner until... next day at no charge. Great service.
I was greeted promptly by my service advisor upon my arrival, and he clearly explained the service prescribed for my vehicle and the time it would require.... Based on the estimated time duration for completing the service, I decided to work on my computer in your comfortable customer lounge. My service advisor returned to the customer lounge to provide an update on my service and then informed me my vehicle would be ready in 45 minutes, which was one hour earlier than his initial estimate. I very much appreciate the service progress update provided by my service advisor. Simpson Chevrolet has provided me with one of the best service experiences I have had at an automotive dealership. I plan to return to Simpson Chevrolet for my next scheduled vehicle maintenance.
Made an appointment for an oil change I was informed that I would have to wait 1.5 hours ( without car wash). This is excessive based on other dealerships... where I have the same car serviced for an oil change. Makes me wonder how long it would take if I did not have an appointment.
A delightful experience. My salesman is knowledgeable, thorough and very supportive. I would shop here again!!
Karl and Alex, made my car buying experience easy and awesome!
The worst dealer experience I've ever had. Bought the new volt from Raymond Whipp and was promised a full tank of gas and charge. Was sent home with empty... tank, the next day and following week Raymond didn't return my calls and never got that full tank of gas I should have had when buying or leasing a brand new vehicle from a dealer. Then the car was rear ended, decided to use the same dealer I purchased from which turned out the be the worst nightmare, over 10 visits and body shop still cant get the repairs right, i was delayed 2.5 weeks where vehicle was not touch because the previous dealer was bought out by Simpson Chevrolet then the body shop went through 3 managers which delayed the repair even longer, by the time I got the car back 3mons later everything was mis-aligned, second and third visits were because they broke interior pieces and put them back on the car, 4-5 visits to replace the damage left taillight which was not touched in the accident, broken rocker panel and more interior panels that decided to fall off on its own due to broken clips from removing and replacing. 6th visit notice bumper paint was rubbing off and backing itself out, turns out again broken clips, new bumper cut and modified just to stay on and 7th visit turns out their frame machine was out of calibration which needed the oem to come in and re-calibrate. Many more visits due to rust caused by incorrect aligned tail light and trunk lid. The 1st three months they didn't even offer a rental car when they told me i will have the car back fixed in one month. 20k miles in the 2016 volt died on the freeway with 0 power, towed to same dealer to find a internally shorted voltage regulator, told it was close to $30k msrp part covered under warranty. Then turns out there is a bad squeaking noise in the rear of the vehicle, been to same dealer 5 times for this issue, 1st was told it is known issue and a bulletin was out and they can fix, 2nd visit right after the 1st for same reason was told axle needs drilled to put more grease in, again known issue. 3rd visit the right rear axle was to be replaced but sent home and told to come back because a set of bolts to hold the axle up was out of stock, 4th visit they replace the whole rear axle and still did not fix, 5th visit turns was told that its the actual body that is making the noise and that they have seen this same issue before and the body shop fixed due to some bad weld. Recently the vehicle has been at this shop for 3 weeks, was told the body is now fixed but I now have to bring it back next month to get the noise fixed AGAIN because they are too busy. I was told the car is ready and to pick up today, went on my lunch hour only to wait 25mins while others behind me was brought their vehicle. Asked the counter 3 times if they forgot my car to no avail, after 25mins I left Simpson Chevrolet without my Volt and still with the rental car going on one month without my Volt. Even the service manager and body shop manager shook their heads at the troubles I have gone through, one of the service manager even have gone out of his way to see if maybe they can compensate me somehow to no avail, got redirected to the same person that sold me the car whom never contacted me until after multiple interactions with this same service manager then didn't seem eager to help and didn't bother to call me to update me. The service manager calls me 3 times to ask me if anyone has reached out to me, answer was NO... only once after he pesters the sales guy to try to help me possibly trade this car in on another. Seems once they make the sale they forget who you are, typical. WORST DEALER EVER, DO NOT GO TO SIMPSON CHEVROLET IRVINE, YOU WILL REGRET IT. OTHER CUSTOMERS LEAVING THE DEALER ACTUALLY TOLD ME TO TURN AWAY AND GO TO A DIFFERENT DEALER. All issues are documented and service manager can confirm, Never offered anything for all the inconvenience. Will never buy a GM product again due to this experience!
I used to come here for service on my truck back when it was just Chevrolet of Irvine simply because the it's super close to my work. I never had that... great of an experience, but kept coming back because it was so convenient. I got a new car last year in April and came here for its first service but noticed it was bought out by different owners. Since then the customer service has turned around, and I don't feel so wary of taking my car here for service anymore. To anyone who had a horrible experience with the previous owners, I would definitely recommend giving them another shot now.
This review is for the Service Department. I made an appointment for 9:30 AM on Wednesday. Dropped off my car with Julio (Service Advisor) on time. He... didn't call me all day. Finally I called twice between noon and 3PM, he said he would go check on my car and call me back in twenty minutes. He never called me back either time. So they kept my car overnight. I called around 10AM on Thursday, once again he said he would check and call me back. Never called me back. I called around 2:30 and he tells me they still haven't even looked at my car and would check with his manager regarding getting me a rental. Come 4PM hadn't heard back, so I called him and told him to forget it and I would pick my car up and continue driving it with the check engine light on. I am taking my business elsewhere. I emailed the GM and Service Manager and never got a reply from them either. TERRIBLE service. This is the first ever bad review I have written by the way, it was that bad.