Reviews
You're in good hands at Chevrolet of Irvine!
I actually look forward to bringing my vehicle in for service at Chevrolet of Irvine! This is because of the professionalism of all personnel especially my service advisor Phillip Neuer. He keeps me well informed on the status of my vehicle and when repairs will be complete. He recently has been assisting me with some warranty concerns that were necessary. The high level of service he provided greatly diminished my inconvenience and frustration with these premature part failures. The new and improved service waiting area also was appreciated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to let us know how we're doing. We are dedicated to making sure our service team does everything they can to make our customers feel welcome and supported during their visits. I am happy to hear that you were so pleased with the service you received from Phillip. He is a valuable member of the Chevrolet of Irvine family and we're glad he's a part of our team. We are always glad to help, so if you have any questions, just let us know. To stay up to date on our current news and information, remember to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Chris Vano, Service Manager
Auto Repairs
Chris made sure everything was ordered on time & was done expeditiously. I had my transmission rebuilt, 4 new tires put on with a wheel alignment, had a defective part on my stereo console replaced & my faulty airbag repaired. I brought the car in Saturday afternoon when it suddenly started making a terrible noise. I got it back on Tuesday afternoon. I am really grateful for the very prompt service. I rely heavily on my car & I am lost without it. Even though I got a loaner car, I have a gate pass, carpool stickers, toll road pass, garage door opener, school parking stickers & navigation in/on my car. I drive more than a hundred miles a day. Thank you to the team for getting me my car back so quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I appreciate you leaving such positive feedback about our dealership! It is a point of pride that we do everything we can to support our customers during their time with us. I am ecstatic to hear that you were so pleased with the service you received from our team. Please don't hesitate to let us know if you need additional help or have any questions. To stay up to date on our current news and information, remember to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Chris Vano, Service Manager
Great service!
Excellent is the word I have. I have followed Mike Burroughs where ever he is at. Even though my truck is a GMC and I did not buy it through Chevrolet of Irvine, you guys still treat me like I bought my truck at that location. Great people, great work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate you taking the time to leave feedback for our dealership. Customer input is an important part in helping make our service the best it can be. Providing a quality service experience is one of our top priorities, and we do everything we can to help get you back on the road. Our team is committed to supporting our customers any way we can, and Mike is a perfect example of that commitment. We look forward to working with you in the future! In the meantime, check us out on Facebook and Twitter for offers and updates from the dealership. Regards, Chris Vano, Service Manager
great service
I have only one complaint...not serious, but one I know you would like to hear. Every time I get my car back from the carwash (after being servced) it is streaked from the towel (chamois?) used to dry it. (My car is white so the streaks are gray.) They are the types of streaks that come from a dirty rag, towel or chamois and have to be rubbed out with a "dab" of car wax. The solution is simple: Clean towels (chamois) when drying the car. Like I said, it's not a serious complaint...just an irritation. Thank you again for all your wonderful service. I plan on getting my oil changes from you even after the warranty expires because I trust the work you do.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thomas, your feedback is greatly appreciated. Customer input is an important part in helping make our service the best it can be. Customer service is our highest priority and we want to provide our customers with the service and support they deserve. Thank you for bringing this issue to our attention. We are always looking for ways we can improve our service. If you have any questions or need anything else, just let us know. We are always willing to help in any way we can. Regards, Gary Russo, GM
Volt Charger
Met with the Service Advisor and he immediately handled the situation. My Charger for the Volt was not working. He took it to one of the Technicians and they immediately diagnosed the problem as the unit was non-functional. They had one in stock and I was out in less than 45 min!! Great service!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your thoughts regarding your recent visit to Chevrolet of Irvine. From the moment you enter our dealership, we want you to know that your vehicle is in good hands. Our highly-qualified staff and technicians are committed to ensuring our customers receive the service and support they need and deserve. We really appreciate your business and are glad we could assist you. Please don't hesitate to let us know if you need additional help or have any other questions. To stay up to date on our current news and information, remember to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Chris Vano, Service Manager
car experience
I had a great experience with the dealers and the staff especially johni she helped me and understood my situation and she fulfilled my needs I am very happy with my vehicle. Thankyou to johni and her sales manager for helping me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks a lot, Mary! We strive to have the best customer service in the business, and I'm happy to hear that our goal was reflected through your experience with us. It's great to hear that Johnni gave you a pleasant experience. If you have any questions or need anything else, just let us know. We are always willing to help in any way we can. Also, don't forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Gary Russo, GM
Process needs improvement
Process is in need of improvement. Car was ready and sitting outside service area at least 15 minutes before paperwork was completed and delivered to cashier. Service rep was good, but said he had problem with entering something in the computer that should have been covered by warranty. I don't believe it was his fault, but the process (computer application) needs to be improved.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We really appreciate you taking the time to leave feedback for our dealership. Customer input is an important part in helping make our service the best it can be. We value our customers' opinions and recommendations and strive to constantly improve our dealership for the better. Providing a quality service experience is one of our top priorities, and we do everything we can to support our customers. We are dedicated to making sure our team does everything they can to make our customers feel welcome and supported during their visits. Our doors are always open, so if you need any further assistance with your vehicle, let us know. Regards, Gary Russo, GM
Nice Place,good staff
Nice dealership,good coffee , Will and Fernando took good care of Me.Only hangup was with Enterprize ,Slow to get picked up,porter gave me a ride after 30 min. of waiting.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Greg, thank you so much for the review! Providing a quality shopping experience is one of our top priorities, and we do everything we can to support our customers. I'm glad to hear that we were able to assist you with your needs. If you need any further assistance with your vehicle, let us know. Be sure to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Chris Vano, Service Manager
A very Happy, customer
Johnni stroller was extremely one of the best sales people I have ever met and very helpful, unbelievably quick at getting the job done. extremely satisfied. everyone in the company was very polite and nice, II am very happy with my new car. Thank you Thank You Chevrolet team it was awesome.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate you taking the time to leave feedback for our dealership. Customer input is an important part in helping make our service the best it can be. Providing a quality shopping experience is one of our top priorities, and we do everything we can to support our customers. Our team is committed to supporting our customers any way we can, and Johnni is a perfect example of that commitment. Enjoy your new car and we look forward to working with you in the future! In the meantime, check us out on Facebook and Twitter for offers and updates from the dealership. Regards, Gary Russo, GM
Great service
Brought my suburban to Chev of Irvine for a basic service. I was pleased when the wait was less than what I expected. The service employees were very friendly and attentive.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the positive feedback about our dealership! It's nice to hear we were able to give you such a great service experience. Our highly-qualified staff and technicians are committed to ensuring our customers receive the service and support they need and deserve. We really appreciate your business and are glad we could assist you. Please let us know if you have any questions or need anything else. Also, don't forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Chris Vano, Service Manager