Bob Maxey Ford

4.8
(722 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–5:30pm
Tuesday 8:30am–6:00pm 7:30am–5:30pm
Wednesday 8:30am–6:00pm 7:30am–5:30pm
Thursday 8:30am–8:00pm 7:30am–5:30pm
Friday 8:30am–6:00pm 7:30am–5:30pm
Saturday 10:00am–3:00pm 8:30am–4:00pm
Sunday Closed Closed
(313) 392-9200 (313) 392-9200

Inventory

See all 1 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2005.
Bob Maxey Ford in Detroit is a highly respected Detroit Ford Dealer and Bob Maxey Lincoln in Detroit is an award-winning Detroit Lincoln Dealer. Both Bob Maxey Auto Group locations sell and service New and Used Ford Cars Trucks & SUVs in the Greater Detroit Area. At Bob Maxey Ford and Bob Maxey Lincoln we are focused on customer service when it comes to your Ford Lincoln Car Truck or SUV.
Take it to the MAX!

Service center

Phone number (313) 392-9200

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:30am–4:00pm
Sunday
Closed

Reviews

4.8
(722 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

5.0

Honest staff Honest price

Stopped in needing a car but was not sure which model. Sat down with a sales person who took the time to show me many different vehicles in a very pleasant low pressure style. Ended up driving away in a new vehicle the same visit. Highly recommend!

Dealer response

We are glad we could help you get into the right vehicle, Bob! If there is anything else we can do to assist you, please let us know! Take care!

5.0

2017 Fusion-Bob Maxey Ford Howell

Saw the 2017 Ford Fusion online. Gorgeous car, great price. Having had a 2012 Ford Fusion for a almost repair free 186,000 miles , I knew I had to check it out. Bob Maxey Ford Howell, is an excellent store. My sales agent, Jeremy Hellwege, was outstanding, in every aspect of the buying experience. Thank you Jeremy! I will be back and will refer folks to your store.

2.3

Beware

Everyone was helpful and friendly when I leased a car, but not when I returned it. I brought back my Mustang in perfect condition. I asked if anyone was going to look it over and they said another day. This worried me, so I took pictures all around the car, just in case. Sure enough, a week later I received a letter stating I owed $560 for damages on the car. They sent me pictures of a big dent in the car. I sent them my pictures clearly showing no dent in that spot when I dropped it off. The pictures show the dealership in the background and a time stamp. Not only are they not interested in my pictures, they won’t even reply to the three emails I have sent asking for help. For three weeks now they have ignored me at Bob Maxey and the Dearborn headquarters. Before you say I should have had a pre inspection, I called about that and the person at BM told me to just bring it in on the turn in date, so I did, and then got screwed and now ignored. Beware when dealing with this dealership. I won’t ever again.

Dealer response

Hello, thank you for your detailed feedback in regards to your Mustang being serviced with us. Our team works very hard to ensure all of our clients are satisfied with the level of service we provide, but it sounds like we may have let you down. We would like the opportunity to address your concerns. Please reach out to us directly at (313) 392-9200 when you have a chance. Thank you, and we look forward to hearing from you.

1.0

Customer

Awesome service representatives,servicemen and I get my car washed after being serviced!

Dealer response

Cynthia, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (313) 392-9200 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!

5.0

Retired

Very pleased as always the best customer service ever very welcoming staff wouldn’t go any where else always have what I’m looking for ��

Dealer response

Jimmie, thank you for taking the time out of your day to tell us about your experience. Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

5.0

Ford Fusion Hybrid Titanium

Very fine dealer. Courteous service, efficient, all documents for a used car trade in, done fast and correctly. No problems! The used car I purchased, a 2017 Fusion Titanium Hybrid, was very clean with new tires. Looking good as new! Thanks guys.

5.0

Maxed Out

The service department is half the reason I completed my purchase at Bob Maxey Detroit. Verbert Bennet, a most helpful sales person with perfect people skills - no pushy and still get the information to you.

5.0

Highly Recommend

I leased and then purchased my Escape from Bob Maxey Ford on Jefferson. The experience was exceptional both times. Sherry Porter, my sales associate, is friendly, kind, professional, responds quickly to email and phone, and is extremely efficient. JT in finance was equally as friendly, kind, accommodating, and professional. I felt like I'd made two friends. And this comes from someone who dreads the negotiations of buying or leasing a new car. I highly recommend Bob Maxey Ford in Detroit.

Dealer response

Megan, thank you for your wonderful response to the quality of service our Staff provides! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

5.0

2018 Ford Escape LE AWD

The lease on my 2015 C-Max ended and I needed to lease another vehicle. Unfortunately, Ford has discontinued the C-Max, which I loved, so I selected an Escape. Love the care and the dealership and sales person were outstanding. I had been using the dealership for service on the C-Max because it's less than a mile from where I work. They have been excellent as s service option so I figured I should buy my next vehicle from them. Everything worked out perfectly.

Dealer response

Hello Frederick, thank you for your wonderful response to the quality of service our staff provides! If there is anything else we can do to assist you, please let us know. Take care!

5.0

Thank you Kenny Ostin for your service!

Great experience at Bob Maxey Ford in Howell. We love our 2016 Ford Truck. Kenny Ostin made each step of the process go smoothly and we even had a great time dealing with the financing department. You run a great business. We have purchased vehicles here before and are very pleased with your service again. Thank you.

Read all 722 reviews