Bob Maxey Ford

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
724 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 13, 2019

    Stopped in needing a car but was not sure which model. Sat down with a sales person who took the time to show me many different vehicles in a very pleasant... low pressure style. Ended up driving away in a new vehicle the same visit. Highly recommend!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are glad we could help you get into the right vehicle, Bob! If there is anything else we can do to assist you, please let us know! Take care!

  • 5.0 out of 5
    April 14, 2019

    Saw the 2017 Ford Fusion online. Gorgeous car, great price. Having had a 2012 Ford Fusion for a almost repair free 186,000 miles , I knew I had to check... it out. Bob Maxey Ford Howell, is an excellent store. My sales agent, Jeremy Hellwege, was outstanding, in every aspect of the buying experience. Thank you Jeremy! I will be back and will refer folks to your store.

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    Shopped for a used car
    Did make a purchase
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  • January 25, 2019

    Very pleased as always the best customer service ever very welcoming staff wouldn’t go any where else always have what I’m looking for ��

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jimmie, thank you for taking the time out of your day to tell us about your experience. Check our social media pages to stay in the loop on product ne...ws and updates so we can help you again on your next visit!

  • 1.0 out of 5
    February 22, 2019

    Everyone was helpful and friendly when I leased a car, but not when I returned it. I brought back my Mustang in perfect condition. I asked if anyone... was going to look it over and they said another day. This worried me, so I took pictures all around the car, just in case. Sure enough, a week later I received a letter stating I owed $560 for damages on the car. They sent me pictures of a big dent in the car. I sent them my pictures clearly showing no dent in that spot when I dropped it off. The pictures show the dealership in the background and a time stamp. Not only are they not interested in my pictures, they won’t even reply to the three emails I have sent asking for help. For three weeks now they have ignored me at Bob Maxey and the Dearborn headquarters. Before you say I should have had a pre inspection, I called about that and the person at BM told me to just bring it in on the turn in date, so I did, and then got screwed and now ignored. Beware when dealing with this dealership. I won’t ever again.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for your detailed feedback in regards to your Mustang being serviced with us. Our team works very hard to ensure all of our clients a...re satisfied with the level of service we provide, but it sounds like we may have let you down. We would like the opportunity to address your concerns. Please reach out to us directly at (313) 392-9200 when you have a chance. Thank you, and we look forward to hearing from you.

  • 1.0 out of 5
    February 21, 2019

    Awesome service representatives,servicemen and I get my car washed after being serviced!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Cynthia, it sounds like you had a pleasant experience with us! Your low star-rating has us concerned that there was something more we could have done ...to make your experience better. If this was the case, please reach out to us at (313) 392-9200 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!

  • 5.0 out of 5
    January 6, 2019

    Very fine dealer. Courteous service, efficient, all documents for a used car trade in, done fast and correctly. No problems! The used car I purchased,... a 2017 Fusion Titanium Hybrid, was very clean with new tires. Looking good as new! Thanks guys.

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 2, 2019

    The service department is half the reason I completed my purchase at Bob Maxey Detroit. Verbert Bennet, a most helpful sales person with perfect people... skills - no pushy and still get the information to you.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 11, 2018

    I leased and then purchased my Escape from Bob Maxey Ford on Jefferson. The experience was exceptional both times. Sherry Porter, my sales associate,... is friendly, kind, professional, responds quickly to email and phone, and is extremely efficient. JT in finance was equally as friendly, kind, accommodating, and professional. I felt like I'd made two friends. And this comes from someone who dreads the negotiations of buying or leasing a new car. I highly recommend Bob Maxey Ford in Detroit.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Megan, thank you for your wonderful response to the quality of service our Staff provides! Your recommendation means so much to us and we're so happy ...to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

  • 5.0 out of 5
    November 19, 2018

    The lease on my 2015 C-Max ended and I needed to lease another vehicle. Unfortunately, Ford has discontinued the C-Max, which I loved, so I selected an... Escape. Love the care and the dealership and sales person were outstanding. I had been using the dealership for service on the C-Max because it's less than a mile from where I work. They have been excellent as s service option so I figured I should buy my next vehicle from them. Everything worked out perfectly.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Frederick, thank you for your wonderful response to the quality of service our staff provides! If there is anything else we can do to assist you..., please let us know. Take care!

  • 5.0 out of 5
    September 17, 2018

    Great experience at Bob Maxey Ford in Howell. We love our 2016 Ford Truck. Kenny Ostin made each step of the process go smoothly and we even had a great... time dealing with the financing department. You run a great business. We have purchased vehicles here before and are very pleased with your service again. Thank you.

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    Shopped for a used car
    Did make a purchase
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