Reviews
They did a great job.
They did a great job. Were very prompt and helpful with all I needed. The way I was treated, the communication and the work that was performed as all top notch. Only place I’ll take my Corvette to for service. Kyle Maas did exceptional work! Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Nicholas, Thank you for highlighting one of our employees who made your experience so positive! We appreciate your business and look forward to servicing your Corvette again in the future!
Stood by me from start to finish very professional group
Stood by me from start to finish very professional group I will be back again soon.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Leonard, Thank you for leaving a review. We are so glad to hear you had a positive experience. Thank you for your business. See you again soon!
The best word to describe them is xxxx.
The best word to describe them is xxxx. Absolutely trash, especially the service department. They should be sued into oblivion.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Dear Valued Customer, We hear your frustration. Providing a positive experience is a top priority, and we're sorry we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Your feedback has been sent to the appropriate management and someone will reach out. In the meantime, please feel free to contact our Assistant General Manager Zachary Taft by phone at 414-328-2410 or by email at zachary.taft@heiser.com. Zachary Taft Assistant General Manager 414-328-2410 zachary.taft@heiser.com
Amazing service and sales staff!
Amazing service and sales staff!! Would recommend Heiser to everyone!! If you need a new car or an oil change, or something fixed. Go to Heiser!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Valued Customer, Thank you for your kind words. We deeply appreciate your business. Thanks for choosing Heiser Chevrolet!
Nobody could figure out my venting system.
Nobody could figure out my venting system. I spent almost $1000, and no results. I went to a private shop and they fixed it and was only 2 hours, no 6 trips to your dealership. Also, it cost me a fraction of the total I spent with heiser.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Dear Scott, Thank you for your feedback. We apologize that you had a negative experience at Heiser Chevrolet. If you could please let us know the best way to get in contact with you, we will reach out.
Matt and Jeff have done a great job helping me with my
Matt and Jeff have done a great job helping me with my car problems, Heiser Chevy in West Allis doing a great job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Valued Customer, Thank you for your business! We are so glad you had a good experience with Matt and Jeff at Heiser Chevy! We look forward to assisting you with any of your future service needs.
BEWARE Will never trust this dealer after their service
BEWARE Will never trust this dealer after their service dept failed to perform all service work claimed on the work order and final invoice. It is frustrating when you can no longer be sure your oil was changed, your spark plugs replaced, your tires rotated or any other work you pay for was completed as billed when you pick up your vehicle unless you have some way to actually verify the work was completed. This appears to be a systemic problem with this dealer as one service tech explained to me that he checks for some things he can verify and sends the vehicle back to service a second time before telling the customer they are finished. This was not my first experience with thinking they had not done what they claimed, just the first time I could actually prove it as I had used a permanent marker before service. Yes, they comped me, but that hardly restores trust that any work they claim is done, was done, if I cannot verify everything myself.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Dear Valued Customer, Thank you for your feedback. We take customer feedback very seriously. We apologize that you had a negative service experience at Heiser Chevrolet. We would like the opportunity to discuss your experience further if possible. Please contact us directly and let us know the best way to contact you. Matt Myszka Service Manager 414-328-2447 matthew.myszka@heiser.com
Matt, You did what you could and I thank you for that. However, trust cannot simply be restored with a comp. Tell me what is being done at Heiser so future customers can be assured work billed was done. How can a customer be confident correct oil was used, difficult to access spark plugs were actually replaced, tires were actually rotated, etc. without the customer needing to check everything after the visit vs just accepting your word it was done?
Service was excellent however I believe someone took
Service was excellent however I believe someone took something that was in my glove department because after i came to get my vehicle not noticing it after few days later by checking it it was missing it’s unfortunate that someone would do such a thing
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Jeff was so helpful even though I came close to closing.
Jeff was so helpful even though I came close to closing. He was able to help fix our issue and explain everything that I needed to have done and the cost. Jeff kept me informed throughout the whole process.. If I ever need anything I will be back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Tammy, We are so glad Jeff and the Heiser Chevrolet team were able to help fix the issue. We always want our customers to feel informed. We look forward to your next visit. Thank you!
My rep took the time to hear out an issue that I had at
My rep took the time to hear out an issue that I had at my previous visit. He listened, apologized for the inconvenience and made it up to me at my present visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Valued Customer, We appreciate your business. Thank you for the 5 star review.