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Heiser Chevrolet

(2,492 reviews)
Visit Heiser Chevrolet
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award

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New (414) 751-6990 (414) 751-6990
Used (414) 375-2304 (414) 375-2304
Service (414) 375-4848 (414) 375-4848

Inventory

See all 157 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since January 2001.
Heiser Chevrolet was named the West Allis Business of the Year and specializes in new Chevrolet and used vehicle sales and services. A Lease Headquarters we'll get you the monthly payment that suits your needs. Our service department offers a price comparison plus a complimentary car wash Wi-Fi snacks & refreshments (including popcorn our clients rave over) or shuttle to get you on your way. Our technicians are factory trained & certified and work with OEM parts. The Heiser Collision Center is on site as well. So make us your one-stop shop for all your automotive maintenance and repair needs!
Today's Your Day

Service center

Phone number (414) 375-4848

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(2,492 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heiser Chevrolet from DealerRater.

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Great dealership.

Great dealership. Traveled from Florida to purchase vehicle from Dave Sheppard and Heiser. Job well done!

Great dealership.

Great dealership. Traveled from Florida to purchase vehicle from Dave Sheppard and Heiser. Job well done!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Jeff, Thank you so much for making the trip from Florida to work with us! We're thrilled to hear you had a great experience with Dave and the team. Enjoy your new vehicle, and safe travels!

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On the expensive side.

On the expensive side. First fix didn't fix, second fix very costly and long wait. Hopefully my truck will be fixed now

On the expensive side.

On the expensive side. First fix didn't fix, second fix very costly and long wait. Hopefully my truck will be fixed now

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Clay, Thank you for your feedback. We're sorry you aren't satisfied with your experience with us. We'd love the opportunity to hear more about your experience and hopefully turn things around for you. If possible, please reach out to our service manager Matthew Myszka by phone 414-328-2447 or by email at matthew.myszka@heiser.com with the best way to get in contact and someone will reach out!

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Any, was very hard to reach.

Any, was very hard to reach. She didn't return phone calls or respond to emails until management told her to reach out. I did not get all of my questions answered regarding lease end buy out. I got some of my questions answered by G.M. financing not the dealership or financing. I am still missing IOU parts that were never fulfilled. I was contemplating purchasing a Chevy blazer and trading in the equinox, Amy never got back to me with the amount Heiser would offer for the equinox as promised.Poor customer service experience this time around with Heiser Chevy.

Any, was very hard to reach.

Any, was very hard to reach. She didn't return phone calls or respond to emails until management told her to reach out. I did not get all of my questions answered regarding lease end buy out. I got some of my questions answered by G.M. financing not the dealership or financing. I am still missing IOU parts that were never fulfilled. I was contemplating purchasing a Chevy blazer and trading in the equinox, Amy never got back to me with the amount Heiser would offer for the equinox as promised.Poor customer service experience this time around with Heiser Chevy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Dear CW, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Zachary Taft by phone at 414-328-2410 or by email at zachary.taft@heiser.com so we can better understand what happened during your experience.

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Stood by me from start to finish very professional group

Stood by me from start to finish very professional group I will be back again soon.

Stood by me from start to finish very professional group

Stood by me from start to finish very professional group I will be back again soon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dear Leonard, Thank you for leaving a review. We are so glad to hear you had a positive experience. Thank you for your business. See you again soon!

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Four new tires.

Four new tires. Competitive price, timely work, and one satisfied customer. Thank you Heiser Chevrolet.

Four new tires.

Four new tires. Competitive price, timely work, and one satisfied customer. Thank you Heiser Chevrolet.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dear Steven, We are so glad to hear that you are a satisfied customer. Thank you for choosing Heiser. We look forward to your next visit!

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We are trying to make a deal, but the dealership need to

We are trying to make a deal, but the dealership need to come to the table. I believe we are close, but we need to make a deal.

We are trying to make a deal, but the dealership need to

We are trying to make a deal, but the dealership need to come to the table. I believe we are close, but we need to make a deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
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Dealer response

Dear Mark, Thanks for taking the time to complete a review. We'd love to help you get the vehicle you want and we're sorry that you are unsatisfied with your visit. Your feedback has been forwarded to the team. In the meantime, please feel free to contact our general manager Zachary Taft by phone at 414-328-2410 or by email at zachary.taft@heiser.com.

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Andy Maryann, your people are the best thanks for all

Andy Maryann, your people are the best thanks for all of your help. It sure is appreciated to have friends in the car industry outstanding service and outstanding friends. Thank you.

Andy Maryann, your people are the best thanks for all

Andy Maryann, your people are the best thanks for all of your help. It sure is appreciated to have friends in the car industry outstanding service and outstanding friends. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dear Rocky, Thank you so much for the kind words. We are so grateful to have you as a customer. We look forward to your next visit!

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I asked Lucas a question about my check engine light

I asked Lucas a question about my check engine light being on I asked if it’s urgent to get looked at he said shrugged and said “I don’t know it won’t leave you stranded on the side of the road” he was rude to me but much nicer when my boyfriend came over. Very rude

I asked Lucas a question about my check engine light

I asked Lucas a question about my check engine light being on I asked if it’s urgent to get looked at he said shrugged and said “I don’t know it won’t leave you stranded on the side of the road” he was rude to me but much nicer when my boyfriend came over. Very rude

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Matthew Myszka by phone 414-328-2447 or by email at matthew.myszka@heiser.com so we can better understand what happened during your experience.

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Everyone was very friendly.

Everyone was very friendly. Jeffrey was willing to explain what needed to be done and didn't try to sell me services I didn't need.

Everyone was very friendly.

Everyone was very friendly. Jeffrey was willing to explain what needed to be done and didn't try to sell me services I didn't need.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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David Shepard is a great salesman.

David Shepard is a great salesman. About the only salesman I have ever really enjoyed working with. This is the second time working with him and he is exactly what all salesman should strive to be. He is extremely helpful and attentive to anything that came up even after the sale.

David Shepard is a great salesman.

David Shepard is a great salesman. About the only salesman I have ever really enjoyed working with. This is the second time working with him and he is exactly what all salesman should strive to be. He is extremely helpful and attentive to anything that came up even after the sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear David, Thank you for giving us a 5 star rating. At Heiser, we strive to be there for our customers beyond the purchase so we're glad to hear that David Shepard was helpful and attentive! Thank you for your business and congratulations on your new vehicle!

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