Lexus of West Kendall

3.5
(984 reviews)
Sales hours: 10:00am to 7:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday 10:00am–7:00pm Closed
2020 consumer dealer award View 2 awards
2020 consumer dealer award 2017 consumer dealer award

Reviews

3.5
(984 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

This place and its manager are terrible avoid if

This place and its manager are terrible avoid if possible. Service writer did not answer or return phone calls sad that this is the service Lexus provides these days

1.0

This place and its manager are terrible avoid if

This place and its manager are terrible avoid if possible. Service writer did not answer or return phone calls sad that this is the service Lexus provides these days

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Steve, we are sorry to hear about your experience. It's important that our customers feel heard and valued, so it's disappointing to learn we've fallen short in this instance. We'd appreciate the opportunity to discuss this further with you and address any concerns directly - please reach out at 786-573-7600 when convenient for you. Thank you.

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1.0

I contacted Lexus West Kendall for service, engaging in a

I contacted Lexus West Kendall for service, engaging in a telephone conversation during which I obtained a service quote. Subsequently, I scheduled an appointment and visited the Lexus West Kendall dealership to proceed with the service. Upon my arrival and completion of the pre-approved services, I was informed that certain fees were not included in the initially provided price. Consequently, additional charges were imposed for the contracted services. To substantiate my account and dispel any misconceptions, I have attached the service receipt detailing the supplementary fee. Their assertion was that the initially quoted price pertained to a standard vehicle. However, during the phone inquiry, I explicitly provided information about the make, model, and year of my vehicle. Moreover, it seems implausible that the Lexus brand would classify any of their vehicles as 'simple' as per their claim. It appears that their strategy involves presenting a lower estimate to entice customers seeking affordability from a dealership. To be candid, this tactic appears to be a deceitful ploy. Having already requested time off from work to safeguard my vehicle from potential issues and forfeiting a day's salary, I found myself subject to their manipulation. I caution others to exercise prudence – do not place unwavering trust in telephone estimates and be skeptical of verbal assurances. Similar to adept manipulators, they may employ various tactics to extract funds. Despite affording another dealership an opportunity, it has become apparent that they all operate from the same playbook. In an era where living in a society devoid of scruples, lacking ethics and honesty, becomes increasingly challenging and unbearable, it is essential to recognize that we exist within a community. Individuals contribute to this community through hard work to earn their livelihood. Unfortunately, with each passing day, more people in Miami adopt cunning practices, deceiving fellow community members. This is akin to betraying a member of one's own family. While acknowledging the significance of the capitalist system, where services are paid for, breaching the trust of those who rely on you represents the epitome of unethical behavior.

1.0

I contacted Lexus West Kendall for service, engaging in a

I contacted Lexus West Kendall for service, engaging in a telephone conversation during which I obtained a service quote. Subsequently, I scheduled an appointment and visited the Lexus West Kendall dealership to proceed with the service. Upon my arrival and completion of the pre-approved services, I was informed that certain fees were not included in the initially provided price. Consequently, additional charges were imposed for the contracted services. To substantiate my account and dispel any misconceptions, I have attached the service receipt detailing the supplementary fee. Their assertion was that the initially quoted price pertained to a standard vehicle. However, during the phone inquiry, I explicitly provided information about the make, model, and year of my vehicle. Moreover, it seems implausible that the Lexus brand would classify any of their vehicles as 'simple' as per their claim. It appears that their strategy involves presenting a lower estimate to entice customers seeking affordability from a dealership. To be candid, this tactic appears to be a deceitful ploy. Having already requested time off from work to safeguard my vehicle from potential issues and forfeiting a day's salary, I found myself subject to their manipulation. I caution others to exercise prudence – do not place unwavering trust in telephone estimates and be skeptical of verbal assurances. Similar to adept manipulators, they may employ various tactics to extract funds. Despite affording another dealership an opportunity, it has become apparent that they all operate from the same playbook. In an era where living in a society devoid of scruples, lacking ethics and honesty, becomes increasingly challenging and unbearable, it is essential to recognize that we exist within a community. Individuals contribute to this community through hard work to earn their livelihood. Unfortunately, with each passing day, more people in Miami adopt cunning practices, deceiving fellow community members. This is akin to betraying a member of one's own family. While acknowledging the significance of the capitalist system, where services are paid for, breaching the trust of those who rely on you represents the epitome of unethical behavior.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
Dealer response

We're really sorry to read about your experience with our service department, and we understand how frustrating this must have been to feel deceived. We strive for transparency in all our dealings with customers, so it's concerning that you feel misled by the initial quote provided over the phone. We'd like to look into this further and see what can be done to rectify things - please reach out to 786-573-7600 at your earliest convenience. Thank you.

Consumer response

Dear, Thank you for your reply, but I prefer not to prolong this matter or invest more time and effort into it. I've already expended considerable time composing messages, filing reports, and scanning my receipt. I'm not seeking a refund or any form of compensation; my sole intention is to shed light on the concerning practices at this Lexus West Kendall dealership that reflect an extreme pursuit of profit. My dissatisfaction stems from what I perceive as a lack of ethics, transparency, and the caliber of personnel employed at the dealership. My goal is to raise awareness among potential customers who might be unaware of the less-than-scrupulous tactics employed by the establishment. I appreciate your response, and I consider this matter closed. I have no intentions of returning to this Lexus dealership in the future. Sincerely, Sun

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1.0

Poor Follow up

Looking to purchase a CPO LEXUS UX200 2022. Not the most professional staff to deal with. When you first go online you get called; because that want to qualify you; after that no one follows up even if your interested and a serious buyer. They pass you on to the next person. Who doesn’t follow up. Guess sales must be overwhelming. Vito

1.0

Poor Follow up

Looking to purchase a CPO LEXUS UX200 2022. Not the most professional staff to deal with. When you first go online you get called; because that want to qualify you; after that no one follows up even if your interested and a serious buyer. They pass you on to the next person. Who doesn’t follow up. Guess sales must be overwhelming. Vito

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We apologize for the inconvenience, Vito. We appreciate your business and feedback. However, your full satisfaction is very important to us! If you'd like, please give us a call at 786-573-7600 with details regarding your experience. Thank you.

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1.0

Terrible!!!

Terrible!! Poor customer service, Robert in service gives Lexus a bad look, absolutely no customer service skills, I left out of there went directly to Lexus of Kendall, excellent cs with Marylu. Sorry, West Kendall you just lost a customer forever. I will never return there.

1.0

Terrible!!!

Terrible!! Poor customer service, Robert in service gives Lexus a bad look, absolutely no customer service skills, I left out of there went directly to Lexus of Kendall, excellent cs with Marylu. Sorry, West Kendall you just lost a customer forever. I will never return there.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Stacie - We're sorry to hear about the negative experience you had with a member of our team. We strive to provide excellent customer service and it's clear we fell short in your case. We would like to hear more about your experience and see if there is anything we can do to make it right. Please give us a call at 786-573-7600 so we can discuss it further.

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1.0

You know these days car inventory must be so low that

You know these days car inventory must be so low that salesmen don't actually sell you cars. I see a Mustang GT posted up sitting over a month and ask them to send me the out the door price. Great! They sent me the price with all the fees. I have a Masters Degree in Finance so I read papers and all the line items. Included was an accessories fee on a used car for $1995 which made no sense so they agreed to remove it. I went on Sunday and went for a test drive and was allowed to drive one block and drive one block back. I'm sorry but that is not a realistic time frame to even evaluate a car and not take it on the highway. Fine didn't get a long test drive. I then ask for a revised invoice minus the fees and the invoice is still too high because now there is an additional $1098 added and no line item to explain. I then text Cecil to get an answer to which I haven't gotten a response all day. Must be nice to not care about customers or want to help them. I can straight up buy this car in cash, but won't since I can't even get simple explanations or anybody who cares. Say whatever you want about the customers - I have a right to spend my money elsewhere and the customer experience was egregiously poor.

1.0

You know these days car inventory must be so low that

You know these days car inventory must be so low that salesmen don't actually sell you cars. I see a Mustang GT posted up sitting over a month and ask them to send me the out the door price. Great! They sent me the price with all the fees. I have a Masters Degree in Finance so I read papers and all the line items. Included was an accessories fee on a used car for $1995 which made no sense so they agreed to remove it. I went on Sunday and went for a test drive and was allowed to drive one block and drive one block back. I'm sorry but that is not a realistic time frame to even evaluate a car and not take it on the highway. Fine didn't get a long test drive. I then ask for a revised invoice minus the fees and the invoice is still too high because now there is an additional $1098 added and no line item to explain. I then text Cecil to get an answer to which I haven't gotten a response all day. Must be nice to not care about customers or want to help them. I can straight up buy this car in cash, but won't since I can't even get simple explanations or anybody who cares. Say whatever you want about the customers - I have a right to spend my money elsewhere and the customer experience was egregiously poor.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Customer care and service are our primary concerns, and we're sincerely sorry you've been left feeling any differently after your experience. We will share this review with the appropriate staff so we can work to prevent similar outcomes moving forward, but we also want to follow up to ensure your needs are fully addressed. Please get in touch at 786-573-7600 at your nearest convenience - we won't be able to determine any contact information from this review. Thank you.

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1.0

Terrible service experience

Drove away after setting up an appointment with service because of their arrogance and rudeness. They still don't get that we can get great service somewhere else, I do not perceive any value from doing business with them.

1.0

Terrible service experience

Drove away after setting up an appointment with service because of their arrogance and rudeness. They still don't get that we can get great service somewhere else, I do not perceive any value from doing business with them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Pedro, it's concerning to read this review considering our team's mission is to provide all-out customer service for every single person who walks through our doors. We'd like a moment to speak with you to see what happened and how we can help. Please contact us at 786-573-7400.

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1.0

Stay Clear of this Dealer

They lie and cheat and add fees into the purchase price that are not disclosed. Stay away from this place. They also have a no return policy so inspect your new or used vehicle carefully in the daylight because it comes as is.

1.0

Stay Clear of this Dealer

They lie and cheat and add fees into the purchase price that are not disclosed. Stay away from this place. They also have a no return policy so inspect your new or used vehicle carefully in the daylight because it comes as is.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

This certainly is not how we strive to run our business. If you had a disappointing experience working with our team then we would like to make things right for you. Please reach us at 786-573-7600 at your earliest convenience as we won't be able to find your contact information from this review. Thank you.

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5.0

Nice people. I explained that as a disabled 1st...

Nice people. I explained that as a disabled 1st responder,i want the best price,sir. Waiting to see how it goes. Merry Chrismas from Archie

5.0

Nice people. I explained that as a disabled 1st...

Nice people. I explained that as a disabled 1st responder,i want the best price,sir. Waiting to see how it goes. Merry Chrismas from Archie

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing review, Archie, and for your service. We appreciate you and are grateful for your business! Happy holidays, from the whole Lexus of West Kendall team!

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2.0

Price on cars.com is not reflective of cash Price

They are advertising a car with the Leasing purchase price to draw you in and then will have you pay the MSRP pricing. Not a good way to do business and won’t be reaching out to them at all anymore

2.0

Price on cars.com is not reflective of cash Price

They are advertising a car with the Leasing purchase price to draw you in and then will have you pay the MSRP pricing. Not a good way to do business and won’t be reaching out to them at all anymore

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

This feedback is very disappointing to read. We strive to deliver a seamless and straightforward purchase experience, and it is never our intention to mislead or inconvenience our guests. We would appreciate the chance to speak with you to see if there is anything we can do to help clear things up. If you are willing to discuss this, please don't hesitate to reach out at 786-573-7600. Thank you.

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2.0

Dropped off car for recall service and for repair of the...

Dropped off car for recall service and for repair of the drivers side mirror that was not setting correctly. In meeting with service advisor, I was told that the price for the mirror motor was over $900.00 and that was the issue without even looking at the mirror and how it was malfunctioning. I pointed out that Germain Lexus in Naples actually diagnosed the problem when I had the GX460 in for a service when I was visiting Naples. Germain gave me the part number and price so that I could have West Kendall Lexus repair once the part was ordered. The service "advisor" again did not look at it and then said that the part number was for the glass, which it was not and which I verified myself by on-line review of Lexus Parts. The $900 + price is even more than an entirely new mirror, not to mention whatever labor they intended to jack-up. Will just wait for my next visit to Naples and have Germain Lexus install/repair for less than $200.00. Just reinforces my beliefs on how they can build their gaudy dealership through gouging service customers.

2.0

Dropped off car for recall service and for repair of the...

Dropped off car for recall service and for repair of the drivers side mirror that was not setting correctly. In meeting with service advisor, I was told that the price for the mirror motor was over $900.00 and that was the issue without even looking at the mirror and how it was malfunctioning. I pointed out that Germain Lexus in Naples actually diagnosed the problem when I had the GX460 in for a service when I was visiting Naples. Germain gave me the part number and price so that I could have West Kendall Lexus repair once the part was ordered. The service "advisor" again did not look at it and then said that the part number was for the glass, which it was not and which I verified myself by on-line review of Lexus Parts. The $900 + price is even more than an entirely new mirror, not to mention whatever labor they intended to jack-up. Will just wait for my next visit to Naples and have Germain Lexus install/repair for less than $200.00. Just reinforces my beliefs on how they can build their gaudy dealership through gouging service customers.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
Dealer response

It's hard to see this feedback as we try to deliver great service at a competitive price. We're sorry for leaving the wrong impression during your visit and we are here to take your call if you'd like to discuss these concerns further. Thank you. Contact: 786-573-7600

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