Lexus of West Kendall

I can not begin to express how disappointed and frustrated I am in this dealership. It has been the absolute WORST EXPERIENCE EVER!! I purchased my car... back in June and was told by Maliq the finance manager that it would be easy to register the car in the state I was about to move to. BIG MISTAKE! It is now pretty much December and I have yet to get my official license plate. Within allllll these months I have sent many many many emails and maybe after sending close to 10 is when I finally get an answer. And that is because forget getting a call back from any of the voice messages left. The COMMUNICATION IS HORRIBLE. I had to get the dealership manager to help... and I did get some help but now towards the end of my process I am found stuck once again being ignored...buy BOTH the finance manager Maliq and the dealership manager Larry. I have again sent several emails and No Reply. I don’t live in the state of FL anymore, otherwise I would show up and try and get my questions answered. I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE. My family all knows about my horrible experience here. God help you if you buy a vehicle here!!! They also claimed to have sent all the necessary paperwork to the MVA in the new state I am in and that is also not true. I have had to send many things over again! WHATEVER UOU DO GO TO ANY OTHER DEALERSHIP!!!! I CANT WAIT TILL I FINALLY GET MY LAST PROBLEM SOLVED AND WILL NEVER HAVE TO DEAL WITH THIS PLACE AND PEOPLE EVWR AGAIN!!!! I have tried to remain calm with this issues but after 5 months of the same issue it is Impossible!

I HAD CONTACTED FOR 2021 LEXUS RX-350 STOCK # N30005 LISTED ON CARS.COM FOR $41,684. WHEN I CALLED TO DEALERSHIP THEY SAID THEY WILL NOT OWNER THIS PRICE.... BECAUSE CARS.COM POSTED WRONG PRICE. THIS DEALERSHIP HAS 5 2021 RX-350 LISTED PRICE FROM $41,480 TO $41,866. HOW IS THIS POSSIBLE THAT WRONG PRICE POSTED FOR 5 CARS. NEVER NEVER TRUST THIS DEALERSHIP. I HAVE FILE COMPLAIN AGAINT THIS TO LEXUS CORPORATE AS WELL.

First class service and attention. Was served by Master certified product specialist, really a great auto consultant, was very friendly, patient and gave... me great options to choose from. They have a great selection of models, colors. Always professional , knowledgeable and patient. He and the dealership carved out a great deal for me. I would highly recommend Ted and dealership. The finance leasing dept staff are just great. Tell them Smitty Dawson sent you!

Very Friendly at first once he has you sign everything and get the money the work ethics goes out the door. Very poor customer service never returned... a called or emails.

Wonderful from start to finish. The whole experience was seamless. Knowledgeable, kind, courteous and most of all extremely fair. I will be coming back... and recommending

I came all the way from Fort Myers Florida to purchase the make model and interior that I was looking for. At first I spoke to Sergio Leets and did the... deal over the phone. Final paperwork was done by Jorge Caso and he did a superb job. Very happy with my car and the dealership. Highlt recommend using them!

Buying a car is always soooo stressful but my experience with Eduardo Alvarez was awesome. He was very helpful and resourceful, he guided me through the... whole process and attended all my concerns. Outstanding people skills!!! The better reference is this is the 2nd car that I bought with him as well my family and it won't be the last!! Rate 10 out of 5!!!

Very honest salesman and to the point. Also the finance person was great. The overall service was very nice. Would definitely come again to this dealer.... Good job!

Sales rep, Ferney, was very professional and helpful during the process. He showed me a variety of exterior and interior colors which helped me narrow... down my choice. He was forthright with the prices and treated me fairly. The car buying process was smooth and seamless. Since the model I wanted was not in their inventory, he delivered the car to my house. Appreciate the small details.

Very helpful and great service. Would definitely recommend to others. Sales person was very friendly And extremely helpful went above and beyond to help... us.