Lexus of West Kendall

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3.4
(981 reviews)
Visit Lexus of West Kendall
Sales hours: 9:00am to 9:00pm
Service hours: 8:00am to 5:00pm
View all hours
Service Sales
Monday 7:00am–7:00pm 9:00am–9:00pm
Tuesday 7:00am–7:00pm 9:00am–9:00pm
Wednesday 7:00am–7:00pm 9:00am–9:00pm
Thursday 7:00am–7:00pm 9:00am–9:00pm
Friday 7:00am–7:00pm 9:00am–9:00pm
Saturday 8:00am–5:00pm 9:00am–9:00pm
Sunday Closed 10:00am–7:00pm
New (786) 217-9167 (786) 217-9167
Used (786) 217-9476 (786) 217-9476
Service (855) 870-9734 (855) 870-9734

Inventory

See all 127 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2018.
At Lexus of West Kendall it is our goal to ensure that your experience with us satisfies your every expectation. Whether you're in need of a new or used vehicle service or financing our team promises to be there every step of the way.

Our dealership takes an incredible amount of pride in the work we do and we hope you notice our passion the minute you step through our doors. Proudly serving the Miami FL area for a number of years we value every relationship with our customers and look forward to building more.
Satisfy your expectations

Service center

Phone number (855) 870-9734

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

3.4
(981 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Expect Excessive Fees and No Interest to Sell

You know these days car inventory must be so low that salesmen don't actually sell you cars. I see a Mustang GT posted up sitting over a month and ask them to send me the out the door price. Great! They sent me the price with all the fees. I have a Masters Degree in Finance so I read papers and all the line items. Included was an accessories fee on a used car for $1995 which made no sense so they agreed to remove it. I went on Sunday and went for a test drive and was allowed to drive one block and drive one block back. I'm sorry but that is not a realistic time frame to even evaluate a car and not take it on the highway. Fine didn't get a long test drive. I then ask for a revised invoice minus the fees and the invoice is still too high because now there is an additional $1098 added and no line item to explain. I then text Cecil to get an answer to which I haven't gotten a response all day. Must be nice to not care about customers or want to help them. I can straight up buy this car in cash, but won't since I can't even get simple explanations or anybody who cares. Say whatever you want about the customers - I have a right to spend my money elsewhere and the customer experience was egregiously poor.

Dealer response

Customer care and service are our primary concerns, and we're sincerely sorry you've been left feeling any differently after your experience. We will share this review with the appropriate staff so we can work to prevent similar outcomes moving forward, but we also want to follow up to ensure your needs are fully addressed. Please get in touch at 786-573-7600 at your nearest convenience - we won't be able to determine any contact information from this review. Thank you.

1.0

You know these days car inventory must be so low that

You know these days car inventory must be so low that salesmen don't actually sell you cars. I see a Mustang GT posted up sitting over a month and ask them to send me the out the door price. Great! They sent me the price with all the fees. I have a Masters Degree in Finance so I read papers and all the line items. Included was an accessories fee on a used car for $1995 which made no sense so they agreed to remove it. I went on Sunday and went for a test drive and was allowed to drive one block and drive one block back. I'm sorry but that is not a realistic time frame to even evaluate a car and not take it on the highway. Fine didn't get a long test drive. I then ask for a revised invoice minus the fees and the invoice is still too high because now there is an additional $1098 added and no line item to explain. I then text Cecil to get an answer to which I haven't gotten a response all day. Must be nice to not care about customers or want to help them. I can straight up buy this car in cash, but won't since I can't even get simple explanations or anybody who cares. Say whatever you want about the customers - I have a right to spend my money elsewhere and the customer experience was egregiously poor.

Dealer response

Customer care and service are our primary concerns, and we're sincerely sorry you've been left feeling any differently after your experience. We will share this review with the appropriate staff so we can work to prevent similar outcomes moving forward, but we also want to follow up to ensure your needs are fully addressed. Please get in touch at 786-573-7600 at your nearest convenience - we won't be able to determine any contact information from this review. Thank you.

1.0

Terrible service experience

Drove away after setting up an appointment with service because of their arrogance and rudeness. They still don't get that we can get great service somewhere else, I do not perceive any value from doing business with them.

Dealer response

Pedro, it's concerning to read this review considering our team's mission is to provide all-out customer service for every single person who walks through our doors. We'd like a moment to speak with you to see what happened and how we can help. Please contact us at 786-573-7400.

1.0

Stay Clear of this Dealer

They lie and cheat and add fees into the purchase price that are not disclosed. Stay away from this place. They also have a no return policy so inspect your new or used vehicle carefully in the daylight because it comes as is.

Dealer response

This certainly is not how we strive to run our business. If you had a disappointing experience working with our team then we would like to make things right for you. Please reach us at 786-573-7600 at your earliest convenience as we won't be able to find your contact information from this review. Thank you.

5.0

Nice people. I explained that as a disabled 1st...

Nice people. I explained that as a disabled 1st responder,i want the best price,sir. Waiting to see how it goes. Merry Chrismas from Archie

Dealer response

Thank you for the amazing review, Archie, and for your service. We appreciate you and are grateful for your business! Happy holidays, from the whole Lexus of West Kendall team!

2.0

Price on cars.com is not reflective of cash Price

They are advertising a car with the Leasing purchase price to draw you in and then will have you pay the MSRP pricing. Not a good way to do business and won’t be reaching out to them at all anymore

Dealer response

This feedback is very disappointing to read. We strive to deliver a seamless and straightforward purchase experience, and it is never our intention to mislead or inconvenience our guests. We would appreciate the chance to speak with you to see if there is anything we can do to help clear things up. If you are willing to discuss this, please don't hesitate to reach out at 786-573-7600. Thank you.

1.8

Dropped off car for recall service and for repair of the...

Dropped off car for recall service and for repair of the drivers side mirror that was not setting correctly. In meeting with service advisor, I was told that the price for the mirror motor was over $900.00 and that was the issue without even looking at the mirror and how it was malfunctioning. I pointed out that Germain Lexus in Naples actually diagnosed the problem when I had the GX460 in for a service when I was visiting Naples. Germain gave me the part number and price so that I could have West Kendall Lexus repair once the part was ordered. The service "advisor" again did not look at it and then said that the part number was for the glass, which it was not and which I verified myself by on-line review of Lexus Parts. The $900 + price is even more than an entirely new mirror, not to mention whatever labor they intended to jack-up. Will just wait for my next visit to Naples and have Germain Lexus install/repair for less than $200.00. Just reinforces my beliefs on how they can build their gaudy dealership through gouging service customers.

Dealer response

It's hard to see this feedback as we try to deliver great service at a competitive price. We're sorry for leaving the wrong impression during your visit and we are here to take your call if you'd like to discuss these concerns further. Thank you. Contact: 786-573-7600

2.0

Worse car buying experience ever! Hidden fees.

I recently purchased a 2020 Lexus from Lexus of West Kendall. Their internet price for a used car is way below their actual price. They added $2000 for some PDI fees (basically detailing the used car). Worst Experience Ever!! I cannot begin to express how disappointed and frustrated I am with this dealership. It has been the absolute WORST EXPERIENCE EVER!! I purchased my car on June 12, 2021 and after reviewing my contract noticed an additional finance fee of almost $2,000; in addition, there were other warranty hidden fees over the price discussed after signing the contract. I was told because I already signed a document they cannot remove the charge. A BIG MISTAKE! I do not recommend doing business with this dealership ever. If you do make sure you read all the fine print before signing any documents.

Dealer response

Wendy - We are sorry to hear that you are unsatisfied with your experience with us. We assure you that it is never our intention to mislead our customers, but we can understand why this would be frustrating and appreciate you reaching out. Please give us a call at 786-573-7600 so we can discuss this situation further and answer any questions you might have. Thank you for your feedback.

1.4

This is a Lexus service department customer need to avoid...

This is a Lexus service department customer need to avoid as the service advisor and Manager don’t reply to your phone calls Mario, Esteban and Alex these are staff one needs to avoid Try other Lexus dealers for service

Dealer response

Hello there - It's hard to see this feedback as we want customers to be confident in our services. We apologize for your frustrations and we'd appreciate the opportunity to discuss your concerns together. Please consider calling us at 786-573-7600. Thank you.

5.0

Estamos muy agradecidos del servicio que nos proporciono...

Estamos muy agradecidos del servicio que nos proporciono Yurlin Cavero. Su profesionalidad y dedicación nos llevo a tener una experiencia unica. Ella nos explico todo con mucha paz y tranquilidad. Nos sentimos como si estuviéramos hablando con alguien de nuestra familia. Nuca aviamos comprado un carro sin stress y tan facil. La verdad que ella fue increíble.

Dealer response

Muchísimas gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con Yurlin. Estamos muy orgullosos de nuestro equipo y las palabras amables acerca de ella nos hacen sonreír. Felicidades por su vehículo nuevo y bienvenidos a la familia de Lexus de West Kendall! Esperamos volver a verle en el futuro!

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