Lexus of West Kendall

You know these days car inventory must be so low that salesmen don't actually sell you cars. I see a Mustang GT posted up sitting over a month and ask them to send me the out the door price. Great! They sent me the price with all the fees. I have a Masters Degree in Finance so I read papers and all the line items. Included was an accessories fee on a used car for $1995 which made no sense so they agreed to remove it. I went on Sunday and went for a test drive and was allowed to drive one block and drive one block back. I'm sorry but that is not a realistic time frame to even evaluate a car and not take it on the highway. Fine didn't get a long test drive. I then ask for a revised invoice minus the fees and the invoice is still too high because now there is an additional $1098 added and no line item to explain. I then text Cecil to get an answer to which I haven't gotten a response all day. Must be nice to not care about customers or want to help them. I can straight up buy this car in cash, but won't since I can't even get simple explanations or anybody who cares. Say whatever you want about the customers - I have a right to spend my money elsewhere and the customer experience was egregiously poor.

You know these days car inventory must be so low that salesmen don't actually sell you cars. I see a Mustang GT posted up sitting over a month and ask them to send me the out the door price. Great! They sent me the price with all the fees. I have a Masters Degree in Finance so I read papers and all the line items. Included was an accessories fee on a used car for $1995 which made no sense so they agreed to remove it. I went on Sunday and went for a test drive and was allowed to drive one block and drive one block back. I'm sorry but that is not a realistic time frame to even evaluate a car and not take it on the highway. Fine didn't get a long test drive. I then ask for a revised invoice minus the fees and the invoice is still too high because now there is an additional $1098 added and no line item to explain. I then text Cecil to get an answer to which I haven't gotten a response all day. Must be nice to not care about customers or want to help them. I can straight up buy this car in cash, but won't since I can't even get simple explanations or anybody who cares. Say whatever you want about the customers - I have a right to spend my money elsewhere and the customer experience was egregiously poor.

Drove away after setting up an appointment with service because of their arrogance and rudeness. They still don't get that we can get great service somewhere else, I do not perceive any value from doing business with them.

They lie and cheat and add fees into the purchase price that are not disclosed. Stay away from this place. They also have a no return policy so inspect your new or used vehicle carefully in the daylight because it comes as is.

Nice people. I explained that as a disabled 1st responder,i want the best price,sir. Waiting to see how it goes. Merry Chrismas from Archie

They are advertising a car with the Leasing purchase price to draw you in and then will have you pay the MSRP pricing. Not a good way to do business and won’t be reaching out to them at all anymore

Dropped off car for recall service and for repair of the drivers side mirror that was not setting correctly. In meeting with service advisor, I was told that the price for the mirror motor was over $900.00 and that was the issue without even looking at the mirror and how it was malfunctioning. I pointed out that Germain Lexus in Naples actually diagnosed the problem when I had the GX460 in for a service when I was visiting Naples. Germain gave me the part number and price so that I could have West Kendall Lexus repair once the part was ordered. The service "advisor" again did not look at it and then said that the part number was for the glass, which it was not and which I verified myself by on-line review of Lexus Parts. The $900 + price is even more than an entirely new mirror, not to mention whatever labor they intended to jack-up. Will just wait for my next visit to Naples and have Germain Lexus install/repair for less than $200.00. Just reinforces my beliefs on how they can build their gaudy dealership through gouging service customers.

I recently purchased a 2020 Lexus from Lexus of West Kendall. Their internet price for a used car is way below their actual price. They added $2000 for some PDI fees (basically detailing the used car). Worst Experience Ever!! I cannot begin to express how disappointed and frustrated I am with this dealership. It has been the absolute WORST EXPERIENCE EVER!! I purchased my car on June 12, 2021 and after reviewing my contract noticed an additional finance fee of almost $2,000; in addition, there were other warranty hidden fees over the price discussed after signing the contract. I was told because I already signed a document they cannot remove the charge. A BIG MISTAKE! I do not recommend doing business with this dealership ever. If you do make sure you read all the fine print before signing any documents.

This is a Lexus service department customer need to avoid as the service advisor and Manager don’t reply to your phone calls Mario, Esteban and Alex these are staff one needs to avoid Try other Lexus dealers for service

Estamos muy agradecidos del servicio que nos proporciono Yurlin Cavero. Su profesionalidad y dedicación nos llevo a tener una experiencia unica. Ella nos explico todo con mucha paz y tranquilidad. Nos sentimos como si estuviéramos hablando con alguien de nuestra familia. Nuca aviamos comprado un carro sin stress y tan facil. La verdad que ella fue increíble.