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Palmen Chrysler Dodge Jeep RAM of Racine

(3,113 reviews)
Visit Palmen Chrysler Dodge Jeep RAM of Racine
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (262) 671-4629 (262) 671-4629
Used (262) 671-3736 (262) 671-3736
Service (262) 456-5186 (262) 456-5186

Reviews

(3,113 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Palmen Chrysler Dodge Jeep RAM of Racine from DealerRater.

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Got my jeep in right away for oil change!!! Thank u...

Got my jeep in right away for oil change!!! Thank u Patti is always easy to work with. Thanks to all ~ Julie and Chris Halberstadt

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great customer service and quality work done on my...

Great customer service and quality work done on my Cherokee. Everyone is very helpful and courteous. Everything was explained to me before any work was completed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Patti consistently goes ABOVE AND BEYOND for her...

Patti consistently goes ABOVE AND BEYOND for her customers service experience! The dealership looked great - especially the 2021 RAM TRX parked in the service area!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

This is the place for all of your Jeep, Ram, and Chrysler...

This is the place for all of your Jeep, Ram, and Chrysler vehicles. Patti is awesome! Have been working with her for years and trust her completely!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I can always rely upon friendly, knowledgeable and fast...

I can always rely upon friendly, knowledgeable and fast service. We have been using Palmen for over 10 years. The service department is top notch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I presented a Mopar special at time of scheduling...

I presented a Mopar special at time of scheduling services only to receive a call stating that the service was to be done for more than triple the price. I reminded Wally of the special and he said, “right, where did you get that thing again.” After speaking with his manager, he came back and told me that he would honor the special but the rotors were going to be an additional 170 a piece. I declined and said I’d be in to pick up my vehicle. I decided to order upgraded rotors and pads from mopar for a fraction of the price that it would have cost me to have them replaced by the service department. And these are upgraded parts. A complete rip off. Brake flush had already been done. You should NOT have performed a brake flush on my car until after you gave me an estimate for the services I actually brought the car in for and AFTER I okayed the services to be done. This seems to have been done intentionally so you could make money off of me any way you could. It seems desperate and unprofessional. Would not recommend Palmen to anyone; even with a mopar special. As a side note, you should train your employees on what Mopar is and the specials they are running. It is extremely unprofessional to be asked where you found a special when the special is from your service and parts division.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank-you for taking the time to to provide this review. All customer input is considered valuable and we appreciate it greatly. As stated in my private response on 3/4, I definitely apologize for any misunderstanding and/or miscommunication that led to you leaving here dissatisfied, but understand that Wally has been in contact with you to better explain and clear things up. If there is anything you still wish to discuss, please feel free to contact me, here on DealerRater or using my direct info below. Thank-you and have a nice day! Jim Brinkman Customer Relations Manager Palmen CDJR of Racine Direct: (262) 504-1451 E-mail: jbrinkman@palmen.com Hours: Mon-Fri, 8am-6pm

Great price love my Jeep great with all the snow good...

Great price love my Jeep great with all the snow good customer service would tell friends to shop Palmen in racine one happy customer now

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Very easy experience. Calvin went the extra mile to make...

Very easy experience. Calvin went the extra mile to make sure the deal worked for us. We will definitely come back for any future vehicles purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Tim was great. Service was timely. Greatly appreciated...

Tim was great. Service was timely. Greatly appreciated the powered workspace setup available to use while waiting for my vehicle. Thanks for complimentary car wash, too.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Just can’t thank them enough for the great service. Ted...

Just can’t thank them enough for the great service. Ted Hendrix is the finest salesperson i have ever dealt with! Patty O was excellent as well. Thanks again! 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.