Napleton Autowerks River Oaks

I am not happy with my SUV. Quality of my suv is poor

Found a car listed on car curious ATS 2015 I did call the dealer and made a deal in the same day, the car advertised as it has an aluminum wheel,, the dealer dilever the car in the following day, I did notice that the wheel are not aluminum, instead it was aluminum painted wheel with a sloppy painting job, paint bubbles all over, I did Called the dealer and spoke with the manager, he said bring it over we will take care of it, I took the car there, the manager said I only can repaint the wheel, I said the car listed as an aluminum wheel and I should Got an aluminum wheel, he got upset and told me he doesn’t want to talk to me no more then the sales man came by and said he will call me in the following week, If been about two months and have not received any call, I tried to call them several times and left a massage with no response, I did contact another Cadillac dealer they told me the seller should be responsible for what they advertised and advise me to make a complain to the Cadillac headquarters. Be careful when you deal with them no one will talk to you after you buy.

The service was great as always. Thanks. Wishing you very Happy Holidays!

Ford needed airbag recall. It took much longer then anticipated. We’re glad to have it back.

November 29-2018 I went to Napleton Cadillac for services notice they exercise their professionalism by respecting me as a customer and as a person.The service area very clean, waiting area clean also.I felt comfortable in the waiting area, the staff that I came in contact with very courtesy and polite . GREAT SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Always professional clean and courteous the work done in a proper and correct manner Have done business with this did a show for over 20 years having have any complaints at all

Great Customer Service. If you want to work with a easy, honest, salesperson talk to Elizabeth in internet sales Ask her to hook you up with Pedro. He is very understandable and will walk you through the car purchasing process . Will be sending my friends and family up there.

So far I have never been disappointed with the customer service at Napleton/Lincoln in River Oaks. They are professional and always ready to begin service at the scheduled time. The waiting area is spotless as is the ladies room. I highly recommend them for service and will probably do my next sales here as well.

I really like my sales woman her name is Sunday. Sunday was great. my interest is very high but I got the car of my dreams!!!!!!

Napleton Cadillac has excellent people who deliver the best customer service. What I enjoy most is that my vehicle goes in for service and is repaired correctly everytime. This is wonderful as I don't have to bring it back in for service again. It saves me time and I love it. Thank you Napleton Cadillac and thank you Marty and staff for the excellent customer service you always deliver. Appreciate it.