Gillman Acura of North Houston

I was extremely pleased with the purchase a used vehicle for my daughter from Gillman Acura. My sales rep was Crysta Pickett and she made the process very painless and didn't try to sell me a bunch of extras. I was in and out within an hour. Unfortunately a couple days after we brought the car home something catastrophic happened to the engine and I reached out to Crysta and had the car towed to my mechanics shop. I immediately got a call from the Sales Manager, Greg. He said that they were going to tow the car down to there dealership and check it out. He called me a day or so later and said that the engine was destroyed. He said that even though I bought the car "as-is" that the car should not have died within two days of bringing it home and that the dealership was going to take care of it! Needless to say I was very happy to hear that they were stepping up to the plate and taking care of this. I cannot say enough how pleased I was with the entire process and even though the used vehicle had serious problems shortly after bringing it home the dealership took care of it with no qualms whatsoever. This is the way a business should treat its customers. I will not go anywhere else again.

I purchased the vehicle, their system was down the whole day, payment made for the vehicle, still waiting for paperwork.

Stay away...worst service I have received in any dealership. They will do anything to get you to their dealership and then treat you like dirt. Not worth the time. The sales rep was overbooked and did not even delegate to another salesman, I waited 30 mins and when requested that I be shown the car I was interested in, a salesman simply pointed me to some people already viewing the vehicle and suggested I look at it along with them. I left without even looking at a car or speaking to my rep who had called me and made the appointment. Complete waste of time.