Gillman Chrysler Dodge RAM

After 6 e-mails, 3 phone calls from dealership I drive 6 hours to look at vehicle. While enroute, dealer called to confirm appointment, I advised I was 30 min. away. upon arrival vehicle not available because they were showing it to another customer. Then advised vehicle was sold. Never given chance to even make offer. Left dealership with bad taste in my mouth. Not even offered a sorry or any compensation for travel. There are plenty of other dealers in the Houston area. I would recommend shopping at one of the others.

I received excellent service from all of the associates that I came in contact with at the dealership. I did have to take our Dodge in to get serviced, and my experience with the service center was great. At one point I had an issue with the cost and diagnosis of the vehicle, but all of the associates were quick to listen to my concerns and offer help. Eventually, I did have to speak with the general manager, Mr. Chapman, who agreed to meet with me to listen to my concerns as well. When speaking with him, he was very courteous and understanding. Although I didn't completely get the answer that I wanted, I did feel as though Mr. Chapman and his team provided me with the best possible solution for both parties involved. Once the issue was resolved, everyone continued to be very helpful, and I was so appreciative of the service received. I recently left a job which revolved around customer service, so I have come to expect the best customer service from companies that I give my business to, and I felt that the team of people that I worked with at Gillman exceeded my expectations. I will definitely refer family and friends to this dealership. Thank you

Stay away from this dealership! Matt Chapman General Manager, and David Garcia, Finance Manager are unethical business people that give the car I made a deal on vehicle and put down a deposit only to have them sell the vehicle after we agreed I would come in to pick and do the paperwork in two days. No phone call no nothing only to show up with the vehicle sold. They do not value service and give the car business the reputation it has been known for.

I went in this past Saturday to try to get a new car because my Malibu maxx was not cutting it any more. After trying to get the car by self I found out I couldn't so I became very discouraged. But my sells men Marcos Pacheco was very determined to help me get the car of my dreams. He worked really hard to help me out. Unlike most sells men he was straight forward an gave me no bs. He was super nice an very helpful. After a few hours he did it. He was able to get me my car that I really wanted. I drove out with a 2013 charger brand new!! I had an awesome experience at Gillman. I highly recommend it an ask for Marcos.

After searching what seemed like all over Houston for a vehicle within our budget and one that we liked, we found that Gillman was where we should have just started to begin with. We were greeted with a positive and friendly service as well as an overall comfortable atmosphere. Travis and Javier were exceptional in getting us in what is now our Jeep Compass. My husband and I were tired of dealing with many salesmen who were wanting to "just sell us a car" however, Travis did the above and beyond to ensure we got the one we wanted. (no settling for this girl) I will and already have strongly recommended these guys to friends and family. The Finance team, in particular David were/was great as well! Overall, after the long and stressful road of searching for a vehicle. The team at Gillman Chrysler Jeep and Dodge were AMAZING! We've been enjoying our Compass and are still so happy!!! Thanks again Travis!!!

Eugine was the best salesman I've ever had the pleasure of dealing with. He has been in the business for many years & knows his stuff. My credit isn't perfect & I still drove off with a new challenger! If tgey can't get you in a car, nobody can!

Gilman jeep has an excellent staff and great customer service. They made everything as smooth as possible. They made car buying a easy process. Keep it up guys.

Art was very helpful to me. I'm really glad he was the one who was my saleman. They all were great. I wish them well. I really hope that this dealership can show other dealerships hope to be. To me they were all one big happy family.

My Sales associates were excellent. They did everything in their power to meet my needs. I will definitely refer all my people to them. This has been the best car buying experience that I have ever had.

Mark Moseley was very helpful and kept us informed about the whole process. Previous experiences with other dealerships had made us weary with the car purchasing process. Mark made it very easy and delightful to purchase our vehicle. Everyone at the dealership was very accomodating and made the process stress free. My wife and I were very impress with professional attitude everyone had, there was no pressure sales tactics. Just a concern to answering our questions and assuring us there will be no tricks during the purchasing process. I commend the people and the management to the high standards they maintained. Although, we probably will not have our car serviced at the West Sam Houstoun location, a friend of ours has her Acura serviced at the Woodlands location. She told us the service department there is very friendly and helpful. We are looking forward in having our car serviced at Gillmans, no matter which location. Thanks again for being so helpful and accomodating.